If you're not on social media, you could be missing out on a new employment opportunity. Indeed, avoiding a professional online presence may be hurting your chances of finding a new job. More than one-third of employers (35 percent) say they are less likely to interview job candidates if they are unable to find information about that person online, according to an annual social … [Read more...] about What are your chances of finding a new job?
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Reference checking: I thought they weren’t allowed to say that
What's your understanding of the reference checking process? If you're like most managers and job seekers, you probably think former employers are only allowed to confirm previous employment dates and title. Certainly they cannot, and will not, offer negative commentary about workers as it would be a violation of corporate policy—and perhaps it is illegal as well. If this is … [Read more...] about Reference checking: I thought they weren’t allowed to say that
Model Policy: Patient scheduling and appointments
Why you need this policy: Getting patients to properly make and honor their appointments is a challenge faced by just about all practices. Although no-shows, walk-ins, and late appointments can’t totally be prevented, establishing a clear set of ground rules for the making and keeping of appointments can minimize them and establish your right to charge fees and take other … [Read more...] about Model Policy: Patient scheduling and appointments
Office communications
Related reading: 8 work-saving email tips for busy office managers Boost staff performance by communicating more clearly Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction … [Read more...] about Office communications
Clichés aside, don’t cross ethical lines
By Steve M. Cohen bio Many of our most difficult decisions come down to ethics, and some of the most difficult ethical decisions are doubly difficult because they seem so ordinary. But no matter the external trappings, you should always use caution with ethical packages because they usually contain serious potential. One of my clients experienced a classic … [Read more...] about Clichés aside, don’t cross ethical lines
Medical tourism and your medical practice
If you've been a medical office manager for 10 years or more, you've probably heard of medical tourism. There was a lot of buzz about it several years ago. Experts said medical tourism was the new frontier and it would revolutionize medical care. It turns out the projections were inaccurate and the supposed next big thing didn't exactly take the medical world by storm. Be … [Read more...] about Medical tourism and your medical practice
10 tips to manage employee leave
The environment for leave management has become increasingly complex. The Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and employee awareness of rights under these laws and others have made managing leave while remaining in legal and regulatory compliance more difficult than even. Terri Rhodes, executive director of the Disability Management … [Read more...] about 10 tips to manage employee leave
EEOC proposes rules for employer wellness programs to avoid potential discrimination
As the focus on quality and value intensifies, wellness programs will no doubt play an integral role in the health care system. The 2014 Employer Health Benefits Survey from the Henry J. Kaiser Family Foundation reports that "[v]irtually all large employers (200 or more workers) and most smaller employers offer at least one wellness program." Furthermore, the survey indicates … [Read more...] about EEOC proposes rules for employer wellness programs to avoid potential discrimination
Records procedures
Related reading: Staff and remote access: more than patient information is at risk Keeping the records long enough… but not too long $800,000 HIPAA penalty for dumping medical records … [Read more...] about Records procedures
SGR repeal emphasizes move to value-based payments
After a long and winding road, the sustainable growth rate (SGR) is finally part of history and the move to value-based payments has renewed urgency now that the Medicare Access and CHIP Reauthorization Act of 2015 (Act) has become law. The Act became law April 16, 2015, repealing the SGR and establishing the following conversion factor updates: 0.0% for January 1, 2015 through … [Read more...] about SGR repeal emphasizes move to value-based payments