Editor's picks: How to put a fast stop to a staffer's anger Terminating a relationship with a disruptive patient Top 10 patient safety concerns … [Read more...] about Effective management
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Stupidity outside of work
By Steve M. Cohen bio I often end up addressing some of the sadder aspects of human behavior in and around the workplace. I have frequently been called by clients to help deal with issues such as sexual harassment and bullying, an employee who uses the n-word at work and someone who gets so drunk after work that they become incredibly obnoxious in public. … [Read more...] about Stupidity outside of work
Managing a multi-generational medical office staff
What's with all the bickering in the office? People, people, can't we all just get along? Although you may never totally eliminate office conflict, managing with attention to generational differences can go a long way toward creating a more harmonious and more productive workplace. By the numbers Cut-off dates for generations differ, but Neil Howe and William Strauss, who … [Read more...] about Managing a multi-generational medical office staff
ICD-10 survey: small practices not trained, not ready for transition
A survey conducted by NueMD, a provider of cloud-based medical practice management software for small practices, finds only 13 percent of healthcare organizations are "highly confident" their business will be ready for the October 1 ICD-10 deadline. The survey is based on 1,000 responses from healthcare professionals across all 50 states. Respondents were asked how they … [Read more...] about ICD-10 survey: small practices not trained, not ready for transition
How to manage personal cell phone use in the workplace
"Like many offices, we have had problems with employees using cell phones for personal calls, texts, etc. during business hours," says Beverly Bragg, administrator at San Antonio Preventive & Diagnostic Medicine. It hasn't been an easy problem to resolve. "Although we've talked about this issue on a routine basis at our monthly staff meetings, employees continued to use … [Read more...] about How to manage personal cell phone use in the workplace
How to put a fast stop to a staffer’s anger
Hidden in every manager's job description is the dreaded duty of handling complaints from staffers—sometimes angry staffers. It's just a matter of knowing what to say and how to say it. Stopping anger in its tracks Managers' most common responses to conflict are the two worst responses. One is the response of being confrontational, dominating, sarcastic, hostile, and … [Read more...] about How to put a fast stop to a staffer’s anger
Employee benefits
Editor's picks: Asking for a raise 7 employee benefits you can give to your staff at little or no cost Medical coder salaries on the rise … [Read more...] about Employee benefits
Formal complaints change everything, including your job
By Steve M. Cohen bio I am often surprised how managers are still surprised when an employee complaint becomes a major workplace or even a courtroom issue. One manager even complained, "They're trying to make a federal case out of it!" Actually, many employee complaints literally are federal cases. And if not federal, they may involve state agencies with strong … [Read more...] about Formal complaints change everything, including your job
Caitlyn Jenner raises awareness, questions about transgender people
Olympic gold medalist and reality television personality Bruce Jenner has become Caitlyn Jenner. Jenner's transition has been well documented by the media, culminating in a photo of Caitlyn on the cover of Vanity Fair. Although her journey has been more public than most, Jenner's story is not unique. It is estimated that 700,000 people in the United States are transgender, … [Read more...] about Caitlyn Jenner raises awareness, questions about transgender people
What are your chances of finding a new job?
If you're not on social media, you could be missing out on a new employment opportunity. Indeed, avoiding a professional online presence may be hurting your chances of finding a new job. More than one-third of employers (35 percent) say they are less likely to interview job candidates if they are unable to find information about that person online, according to an annual social … [Read more...] about What are your chances of finding a new job?