Medical Office Manager

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Higher wages, better health benefits, or larger tax refunds? Survey looks at 2017 payroll trends

Every year, the American Payroll Association (APA) conducts an annual survey for National Payroll Week, with the goal of helping American employee better understand their paychecks. According to the APA, this knowledge can help employees make smarter decisions with how they're paid. "Maximizing your paycheck is immensely important," said Dan Maddux, executive director of the … [Read more...] about Higher wages, better health benefits, or larger tax refunds? Survey looks at 2017 payroll trends

Is a false sense of confidence among your employees exposing your practice to costly phishing emails?

Intermedia, a cloud business applications provider, has released Part 1 of its 2017 Data Vulnerability Report, which examines the security behavioral habits of more than 1,000 office workers in the United States. Your employees are unknowingly granting hackers access Despite organizations educating employees about cyber threats and security best practices, office workers … [Read more...] about Is a false sense of confidence among your employees exposing your practice to costly phishing emails?

This is Your Exit: A Step-by-Step Guide to Safely Terminating an Employee

Click here for the presentation slides Presenter:Chris Lessard To protect your practice from costly employment lawsuits, you need to know which situations require extra caution … for what reasons you can legally terminate … what documentation you need to gather first … and how to deliver the news to the employee. In this 60-minute webinar recording, Chris Lessard, … [Read more...] about This is Your Exit: A Step-by-Step Guide to Safely Terminating an Employee

New Quality Payment Program resources are now available

The Centers for Medicare & Medicaid Services (CMS) has recently posted the following new and updated resources on the Quality Payment Program website: 2018 Self-Nomination Toolkit for QCDRs & Registries:Offers step-by-step instructions for potential Qualified Registry and Qualified Clinical Data Registry (QCDR) vendors to self-nominate to qualify for the 2018 … [Read more...] about New Quality Payment Program resources are now available

CMS reveals new Medicare Card design

The Centers for Medicare & Medicaid Services (CMS) recently gave the public its first look at the newly designed Medicare card. The new Medicare card contains a unique, randomly assigned number that replaces the current Social Security-based number. CMS will begin mailing the new cards to people with Medicare benefits in April 2018 to meet the statutory deadline for … [Read more...] about CMS reveals new Medicare Card design

When an opioid crisis hits your medical practice

By Lynne Curry  bio The first time you saw "Bill" appear to nod off during a staff meeting, you pulled him aside after the meeting. When you asked if he was okay, he said he was. You gave him the benefit of the doubt because he'd worked for you for three years and been a good employee. You knew he'd recently gone through a divorce and thought maybe he'd had a hard … [Read more...] about When an opioid crisis hits your medical practice

Patients with disabilities: your guide to basic etiquette

For a patient with a disability, an accommodation isn't enough. Behind that disability is a normal person, albeit a person with challenges, and the office has to treat the individual as such, says Lydia Ramsey, business etiquette consultant and author of the book, "Manners That Sell." Patients come to the office because of the medical services it provides, she says. But it's … [Read more...] about Patients with disabilities: your guide to basic etiquette

How to handle 5 common types of problem staffers

Every office has its problem employees. And confronting them is a task every manager dreads. There is, however, an easy way to do it: with a brief, nonconfrontational conversation. Tell the staffer what behavior the manager expects, tell what positive results the office will see from the change, and leave no room for argument. Here management trainer Jamie Resker, president of … [Read more...] about How to handle 5 common types of problem staffers

Improving patient flow with one simple gadget

Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during transitions from one stage of a patient's visit to the next, negatively affecting both the patient's experience and your practice's productivity. Fortunately, not every problem needs an expensive solution, … [Read more...] about Improving patient flow with one simple gadget