Why you need this guide: When interviewing job candidates, it’s essential to ascertain whether they have the knowledge and skills required for the position. How this guide helps you: This guide provides open-ended questions to ask candidates–allowing for answers that will provide the insight you seek. How to use this guide: Organized alphabetically by topic area, this … [Read more...] about Model Guide: Behavioral interview questions
Managing the office
Creativity helps increase patient payments
If your practice is like most, it regularly struggles with patient payment issues. Churchland Internal Medicine in Chesapeake, VA, has found a solution – actually several – to help resolve payment problems. "In our office, when a patient is asked for a payment on a balance and does not pay, we set up a payment agreement," says Linda Warren, office manager. Then, the office … [Read more...] about Creativity helps increase patient payments
Nurses’ work-related injuries and physical discomfort impact patient care
Findings of an independent survey conducted by Ergotron, a Nortek company that manufactures ergonomic workplace products, highlights many of the day-to-day difficulties nurses face with medical equipment, clinical workflow, electronic health records (EHRs), physical strain or injury and how these factors impact the delivery of quality patient care. Of note, 60 percent of nurses … [Read more...] about Nurses’ work-related injuries and physical discomfort impact patient care
Health care field offers greatest workplace flexibility
The health care field tops the list of categories with the most work-at-home jobs, according to recent research conducted by FlexJobs, a leading online service for flexible and freelance employment opportunities. What’s more, medical coder, a position common at many practices, ranks No. 9 on FlexJobs’ list of the 20 most common work-from-home job titles. Indeed, telecommuting … [Read more...] about Health care field offers greatest workplace flexibility
Curing the common code: 4 small shifts will help you move in a positive direction
By Dale Henry bio OK, I'll admit it. I am a sci-fi junkie. I love all the action and far-reaching technology of a good science fiction feature. I am a child of the '60s and "Star Trek" was my favorite. I remember that all of the Enterprise's doors opened automatically. (When I was growing up, that had not been invented yet.) Everyone talked on tricorders and communicated … [Read more...] about Curing the common code: 4 small shifts will help you move in a positive direction
Concierge medicine – coming on strong
– a MOM mini seminar – Direct care, boutique medicine, retainer medicine – by whatever name, concierge medicine is a patient-physician arrangement where the patient pays an annual fee or retainer, the physician reduces the patient population from several thousand to an average of 300 to 600, and patients get personal 24-hour access to the physician and, … [Read more...] about Concierge medicine – coming on strong
Medical center says “no” to tobacco
Anne Arundel Medical Center (AAMC), a leading Maryland hospital, is reinforcing its commitment to wellness and the fight against tobacco usage with an expanded tobacco policy. Effective July 1, 2014, the revised policy prohibits the use of all tobacco products, including e-cigarettes. One year later, starting July 1, 2015, Anne Arundel Medical Center will take a leadership … [Read more...] about Medical center says “no” to tobacco
Virginia manager uses contests to help turn staff into a team
A new manager set building staff teamwork as her first goal. And she decided that the best way to reach that goal was to make it fun. So she set up contests that require the staff to work and think together and come up with ideas that will benefit the office. The neurological practice in Virginia has eight physicians and 36 staff. The first contest was held in a restaurant … [Read more...] about Virginia manager uses contests to help turn staff into a team
Top 10 cities with happiest medical practice patients
Did you make the list? Patients in San Francisco and Oakland appear to be happiest with their doctors, while the least satisfied American health care consumers live in other California cities as well as in New York State locales. This is according to an in-depth evaluation of the ever-contentious online reviews that many physicians denounce. In a nationwide study, Denver-based … [Read more...] about Top 10 cities with happiest medical practice patients
CMS proposes new deadline for “meaningful use” reporting compliance
Recently, Medical Office Manager told you about the Centers for Medicare and Medicaid Services (CMS) electronic health records (EHRs) incentive programs and meaningful use requirements. Now, CMS has released a proposed rule that would alter the timeline for meaningful use reporting. Washington, DC, health care attorney at Alston & Bird, Paula Stannard, a former Health and … [Read more...] about CMS proposes new deadline for “meaningful use” reporting compliance