Recently, we told you about the importance of getting the right people to handle your coding and billing. But the work doesn't stop once you've hired the best staff or outsourced with a reputable billing company. To keep on top of changes and compliance issues, training is essential. Here are answers to the classic five Ws: Who, What, When, Where, and Why, and the bonus, H: … [Read more...] about Boost revenue by training all staff on coding
Managing the office
Model Policy: Medical marijuana
Why you need this policy: Now that medical marijuana is legal in many states, it’s important that you adjust your zero tolerance drug policy to address, if not accommodate, it. How this policy helps you: This model policy provides the appropriate language to use for your state. How to use this policy: Modify your existing workplace drug policy to include medical marijuana … [Read more...] about Model Policy: Medical marijuana
Can your medical office employees be fired for using legal medical marijuana?
Testing positive for cannabis is a ticket for termination under the kind of "zero tolerance" policy that has come to pervade the American workplace. But what if employees are medical cannabis patients? Situation Reggie Sturd, an employee of ABC Corporation, tests positive for marijuana. He denies using or being high at work and claims he has permission under the state medical … [Read more...] about Can your medical office employees be fired for using legal medical marijuana?
Loyalty and co-operation are not optional
By Dr. Steve M. Cohen It might sound obvious, but being a key employee, especially a top-level manager, requires above all organizational loyalty. Yet, in many businesses, some employees are working at cross proposes with their organization. Assume that Office A has an objective, probably something articulated in their mission and vision statement. This objective could be … [Read more...] about Loyalty and co-operation are not optional
Here’s how to evaluate a transcription company and also get top service
Choosing a medical transcription company and getting top transcription service from it is a two-way street. The company has to meet certain standards. At the same time, the office has to do its part to make it possible for the company to succeed, says Alisha Harris, owner of Precision Transcription in Albany, NY. And to achieve both, the manager needs to be aware of five … [Read more...] about Here’s how to evaluate a transcription company and also get top service
Start local managers group to make job easier
"It doesn't matter if there are three people or five or 20," says the manager of an internal specialty medical office in Tennessee. It's worth the effort to set up a local management group. She did that in her area years ago and still finds it useful. The setup was not difficult. It was just a matter of calling the other managers and saying, "Why don't we get together and … [Read more...] about Start local managers group to make job easier
What happens outside the office is still relevant
By Steve M. Cohen bio Whether it's an after hours party or sporting event far from work, incidents that are away from the office may still be relevant to managers. One of my clients had an employee who was attending a son's baseball game on a summer evening. The employee was in the stands, enjoying a few too many beers, and became very vocal, profane, and … [Read more...] about What happens outside the office is still relevant
Are your patients happy? Here’s how to find out
Monitoring the pulse of patient satisfaction is crucial to the health of your practice. Indeed, patient satisfaction can mean the difference between a thriving, profitable practice and one that’s barely breaking even. And since patients have a significant effect on the work environment, their satisfaction impacts your staff’s morale. In order to accurately … [Read more...] about Are your patients happy? Here’s how to find out
Flu, not Ebola, poses biggest threat to workplace productivity
With the country’s attention focused on the Ebola virus, many American’s may overlook the fact that flu season is right around the corner. And, while it is impossible to predict how this flu season will compare to previous years, one thing is certain: Employers nationwide are likely to see millions of lost work days and billions of dollars in lost productivity. … [Read more...] about Flu, not Ebola, poses biggest threat to workplace productivity
Education resources for Spanish-speaking patients to display on your practice website
Spanish language patient handouts covering a wide range of medical topics, including Asthma (Asma), Atopic Dermatitis (Dermatitis Atópica), Contraception (Anticonceptivas), COPD (EPOC), Diabetes (Diabetes), Hypertension (Hipertension), Immunizations (Inmunizaciones), Obesity (Obesidad), Skin Cancer (Cáncer de Piel), and other chronic medical conditions, as well as videos and … [Read more...] about Education resources for Spanish-speaking patients to display on your practice website