Do you have interpreters on staff or on call for your medical practice? Interpreters are essential for medical care when language is a barrier. Consider the results of a study reported in this article from Boston Children's Hospital: By Veronica Giarla Sharing medical concerns with clinicians can be hard for anyone—a challenge that’s amplified in patients when English … [Read more...] about Interpreters improve patient care
Managing staff
“I forgot what day it was” no excuse for being late to work
It's important to address any issues that may be affecting the productivity and efficiency of your medical office. Chronic tardiness can be a significant problem that can impact the entire office, so it's important to address it in a timely and effective manner. Here are some steps you can take to address an employee who is consistently late for work: Set clear … [Read more...] about “I forgot what day it was” no excuse for being late to work
Flexibility is the key to remote work practices
“The name of the game is flexibility,” says Carl Kutsmode, Senior Vice President at Talentrise, an executive search and talent management consulting firm, talking about the nature of remote work since the coronavirus pandemic. Kutsmode discusses how the pandemic has changed the workforce, likely for good. Additionally, his perspective provides tips to help employers adapt to … [Read more...] about Flexibility is the key to remote work practices
How to share bad news with your staff
There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive. The practice may be relocating, and the new location could involve an unrealistic commute for some staff members. Or the practice may be merging with another practice, which will result in layoffs. Or the practice may be closing, for any number of … [Read more...] about How to share bad news with your staff
Overloaded at work? Here’s what you should do
You have more work than you can handle—and no matter how hard you work, you can't seem to get ahead. In fact, it's gotten to the point that you're exhausted. Most days you don't even like your job anymore. If this sounds like you, it's time to make a change. And that change doesn't have to involve a new place of employment. Instead, it's time to assess your situation and … [Read more...] about Overloaded at work? Here’s what you should do
Sample policy for a medical office on diversity, equity and inclusion
Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Medical Office Name], we are committed to fostering a diverse, equitable, and inclusive work environment that values and respects the diversity of our employees, patients, and the communities we serve. We believe that diversity, equity, and inclusion are essential to providing quality healthcare and … [Read more...] about Sample policy for a medical office on diversity, equity and inclusion
10 steps to create a year-end bonus program for your admin staff
To recognize their hard work, boost morale, and incentivize productivity, designing a year-end bonus program is a strategic way to express your appreciation. Consider these steps to create a meaningful and effective year-end bonus program for your admin staff. 1. Set Clear Objectives Before diving into the specifics of the bonus program, start by establishing clear … [Read more...] about 10 steps to create a year-end bonus program for your admin staff
The Israel/Hamas conflict rocks our workplace
By Lynne Curry Question: I supervise a tight-knit team of professionals that work hard and play hard. To describe them as intense would be an understatement. They all care about current events and their heated discussions add spice to the workday. Even more important, their commitment to improving the world is core to why they’re willing to work for low salaries in our small … [Read more...] about The Israel/Hamas conflict rocks our workplace
When a full-time employee works a second full-time job
By Lynne Curry Question: I supervise a talented but difficult employee, whose performance has always been spotty but recently went downhill. Lately, “Scott” has dragged himself into the office every morning. He looks exhausted. His eyelids half-close during staff meetings. Because I felt concerned, I asked him if he was okay. He said he was just working too hard. He pointed … [Read more...] about When a full-time employee works a second full-time job
How to help someone suffering domestic abuse
National Domestic Violence Awareness Month (DVAM), observed in October, is a time to recognize victims and raise awareness about the devastating impact of domestic violence. As the manager of a medical office, you are in a unique position to detect possible abuse of both patients and staff members and to be of help. Domestic violence is a pattern of abusive behavior in any … [Read more...] about How to help someone suffering domestic abuse