A three-physician New York City surgery practice had a stellar year. It attributes its success to the fact that everybody follows strict and detailed procedures. Procedures produce efficiency, says Veronica L. Mogerman, administrator at Manhattan Surgical Associates. And efficiency means the office operates at top capacity and staff give patients top quality service, which … [Read more...] about By following strict procedures, New York office has ‘a stellar year’
Managing patients
Survey: Healthcare professionals say Trump Administration will improve U.S. healthcare system
Aprima Medical Software, a provider of innovative electronic health records (EHR), practice management (PM) and revenue cycle management solutions (RCM) for medical practices, today announced the results of a post-presidential election survey of healthcare professionals, which explored predictions for healthcare under a Trump administration. The majority of the 312 physicians … [Read more...] about Survey: Healthcare professionals say Trump Administration will improve U.S. healthcare system
Should your practice invest in medical billing software?
By Aiden Spencer bio There has been considerable debate among physicians about whether or not it is beneficial to get an EHR (electronic health record). If your practice is having this debate, let's evaluate the benefits and problems associated with an EHR and see if one is right for you. [Full disclosure: I have abundant experience in the field because I am working for a … [Read more...] about Should your practice invest in medical billing software?
Model Section 1557 Civil Rights Grievance Procedure
Why you need this model policy and procedure: Section 1557 of the Affordable Care Act (ACA) requires covered entities to adopt safeguards to avoid discriminating on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. One of those safeguards, which is set out in Section 92.7(b) of the ACA final rule, is to establish a … [Read more...] about Model Section 1557 Civil Rights Grievance Procedure
How to comply with new ACA non-discrimination requirements
Section 1557 of the Affordable Care Act (ACA) requires covered entities to take certain actions to ensure they comply with their duty not to discriminate on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. Section 92.7 of the ACA final rule specifies two things entities must do to meet their nondiscrimination … [Read more...] about How to comply with new ACA non-discrimination requirements
How to use social media for your medical practice
By Brittney Overstreet bio Social media is the online method for sharing information to an audience. When using social media for business purposes, virality is important. The more of your content that is viral, the greater your online presence is. Many physicians have successfully used social media to create awareness of their practice and gain new patients. Why use social … [Read more...] about How to use social media for your medical practice
Terminating a relationship with a disruptive patient
What can you do if a difficult patient has exceeded the definition of difficult and has, in fact, become disruptive? You can terminate the relationship with the patient. Indeed, disruptive patient is the number one reason practices end relationships, according to Steven M. Harris, a nationally recognized health care attorney and member of the law firm McDonald Hopkins … [Read more...] about Terminating a relationship with a disruptive patient
Are the expressions you use dating you?
Certain expressions immediately make people think of another era. Among these are the cat's pajamas, the apple of my eye, hold your horses, and a feather in your cap. Perhaps your parents or grandparents peppered their conversations with these expressions; if so, these sayings, while outdated, might make you smile. However, it's unlikely you'd tell an employee that an … [Read more...] about Are the expressions you use dating you?
4 easy strategies for remembering names and passwords
By Lynne Curry bio Which problem fits you? Your clinic has grown and you don't remember the names of all the employees and you realize this hurts some employees' feelings. Several of the sites you regularly access ask you to change passwords monthly and you have a hard time remembering the newer passwords. Several longtime patients expect you … [Read more...] about 4 easy strategies for remembering names and passwords
Emailing and texting patients: how to keep it legal and safe
These days almost everyone uses email, and many people, especially younger people, are comfortable texting as well. According to a 2015 report by the Pew Research Center, text messaging is the most widely used feature of smartphones. The convenience of electronic communications is undeniable. But is it a safe and legal way to communicate with patients? State regulations … [Read more...] about Emailing and texting patients: how to keep it legal and safe