The environment for leave management has become increasingly complex. The Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and employee awareness of rights under these laws and others have made managing leave while remaining in legal and regulatory compliance more difficult than even. Terri Rhodes, executive director of the Disability Management … [Read more...] about 10 tips to manage employee leave
Employee benefits
EEOC proposes rules for employer wellness programs to avoid potential discrimination
As the focus on quality and value intensifies, wellness programs will no doubt play an integral role in the health care system. The 2014 Employer Health Benefits Survey from the Henry J. Kaiser Family Foundation reports that "[v]irtually all large employers (200 or more workers) and most smaller employers offer at least one wellness program." Furthermore, the survey indicates … [Read more...] about EEOC proposes rules for employer wellness programs to avoid potential discrimination
Mental illness in the workplace: not just “a case of the Mondays”
By R. Scott Oswald bio When we think of "mental health" problems, many of us envision obvious symptoms. But mental health presents challenges precisely because it can be almost impossible to observe. This can become a problem in the workplace when an employee experiences intense anxiety or panic due to the stress of the position, and management simply expects these … [Read more...] about Mental illness in the workplace: not just “a case of the Mondays”
What’s in your employee handbook?
Emerging issues are emerging in employee handbooks. Paid sick leave tops the list of emerging issues most commonly addressed in employee handbooks, with 79.4% of respondents addressing this new legal trend in their handbooks, according to an XpertHR survey. Data privacy is the second most common issue addressed (67.2%) and social media is a close third (64.2%). The survey … [Read more...] about What’s in your employee handbook?
Dealing with employees who aren’t there
By Steve M. Cohen bio One of the most mundane manager challenges can be dealing with employees who suddenly "aren't there." These are instances where workers arrive late, leave early or entirely miss a day. Obviously, a "perfect" employee would never do that, but this is not a perfect world and employees are not perfect, either. They have health issues, family … [Read more...] about Dealing with employees who aren’t there
The 8 best management tips from our readers
Managing the people with their problems and personalities is the most formidable part of a medical office manager's job. So here for our readers is a long list of ways to make the job easier. They come from the many consultants and managers MOM has talked with over the years. 1 Hiring the right people Interview tactics Before hiring a job applicant, look carefully at two … [Read more...] about The 8 best management tips from our readers
How to deliver bad news to 3 kinds of underperforming employees
The talk of management isn't easy. Here are three especially difficult conversations to be prepared for: the poor performance discussion, the no-raise-for-you discussion, and the we're-having-layoffs discussion. Business consultant, corporate trainer, and psychotherapist Linnda Durre, PhD, of Winter Park, FL, outlines what to say, and what not to say, to get the message … [Read more...] about How to deliver bad news to 3 kinds of underperforming employees
Medical leave gets formal for 50 employees and up
By Steve M. Cohen bio When it comes to sick leave in your office of 50 or more employees, you have to follow the doctor’s orders regardless of whether or not you think the reason for the leave is justified. Because most office managers are so singularly focused on their practice, they are appalled to learn of all the limitations placed upon them by … [Read more...] about Medical leave gets formal for 50 employees and up
PTO gives unquestioned days off plus a bank for catastrophes
The standard days-off policy has two downfalls, says the office manager of a six-physician, 16-staff office in North Carolina. One is that it isn’t fair, because some people abuse the sick leave and turn it into extra vacation days. The other is that keeping track of how long each person has been out and for what is a nightmare. So the office manager moved to a paid-time-off … [Read more...] about PTO gives unquestioned days off plus a bank for catastrophes
How to protect your practice against costly pregnancy discrimination claims
"I'm having a baby!" When an employee utters those words, it's time for congratulations. It's also time for caution. The danger is pregnancy discrimination, and it happens often because employees are well attuned to their rights. The protection comes from the Pregnancy Discrimination Act, which is an amendment to Title VII of the Civil Rights Act. It applies to offices with 15 … [Read more...] about How to protect your practice against costly pregnancy discrimination claims