By Steve M. Cohen bio Imagine an employee who is consistently late to work. The excuses abound—car trouble, overslept, lost track of time answering email, planned on staying later—you've probably heard them all. The manager warns the employee and for a week it improves. The next week, however, the employee is slipping again and is warned yet again. This game … [Read more...] about Due process: if it’s not written, it didn’t happen
Compliance
ICD-10 research reveals physicians’ views
Clinical documentation and reimbursement lead the list of concerns that physicians have about ICD-10, according to new research from the CAREinnoLab of Care Communications, Inc., a provider of health information solutions, and the Department of Health Information Management in the School of Health and Rehabilitation Sciences at the University of Pittsburgh. Patty Sheridan, … [Read more...] about ICD-10 research reveals physicians’ views
How managers can avoid tripping on due process safety net
By Steve M. Cohen bio For many, spring is baseball or soccer season, a time to start getting out and enjoying life. But in your workplace, you will also find team sports that can impact your bottom line or organizational effectiveness. If someone in your organization is not playing ball the way they should, it's also a three-strike situation (or a red card, if you … [Read more...] about How managers can avoid tripping on due process safety net
Should your practice enlist the services of a medical interpreter?
Approximately 8 million foreign-born Americans say they speak English "not well." Additionally, approximately 4 million foreign-born Americans cannot speak English at all. These figures, from a study conducted by the U.S. Census Bureau, means there are 12 million people, which is about 30 percent of the foreign-born American population, who have difficulty communicating in … [Read more...] about Should your practice enlist the services of a medical interpreter?
With the right effort, even difficult employee issues can be solved
By Steve M. Cohen bio An employee who had been terminated from one of my client organizations later called the whistleblower/action hotline. She was using the hotline in an attempt to retrieve her job or, at least, to vent her anger and frustration at the situation. I listened and discovered that she had been terminated for frequent violations of the office dress … [Read more...] about With the right effort, even difficult employee issues can be solved
4 steps to take now so your practice is ready for ICD-10
By Judy Monestime bio Now that the Centers for Medicare & Medicaid Services (CMS) has confirmed October 1, 2015 as the go-live date for ICD-10, providers must focus on making their ICD-10 implementation strategy a top priority. The vast majority of healthcare providers expect to encounter a wide range of barriers to the ICD-10 implementation within the first six … [Read more...] about 4 steps to take now so your practice is ready for ICD-10
Culture, psychology complicate many office issues
By Steve M. Cohen bio You are probably tired of hearing about it, but some people never seem to understand that sexual harassment is not OK. "No" really does mean "no," and the workplace is not a singles bar. Sexual harassment can also be a form of bullying or predatory behavior. Regardless, sexual harassment is not acceptable and organizations that fail to deal … [Read more...] about Culture, psychology complicate many office issues
5 HR issues to review and keep on your radar
A medical office manager has a wide range of responsibilities, which can make it difficult to keep every potential staff-related issue top of mind. Nevertheless, there are five HR issues about which you should remain vigilant. 1 Discrimination Here are various types of discrimination, as identified and defined by the U.S. Equal Employment Opportunity Commission (EEOC). Note: … [Read more...] about 5 HR issues to review and keep on your radar
Model Policy: Jewelry and tattoos
Why you need this model policy: This model jewelry and tattoos policy establishes guidelines for staff wearing jewelry or displaying tattoos. How this model policy helps you: This policy recognizes the value of personal self expression and establishes parameters for when personal appearance enhanced by jewelry or tattoos exceeds appropriate and reasonable workplace … [Read more...] about Model Policy: Jewelry and tattoos
Your office’s social media policy: dangerous if not done right
By Paul Edwards bio Many medical practices don't realize their social media policy is a crisis waiting to happen. In three recent, real-life cases, the National Labor Relations Board (NLRB) found employers' actions to be unlawful when they disciplined or terminated employees who did the following: Employee A: Used a social media account to accuse the … [Read more...] about Your office’s social media policy: dangerous if not done right