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Tech support

May 1, 2015

Related reading: What? Not another upgrade! How the right payment technology can improve profitability at your practice Survey finds digital technology is changing the physician-patient relationship Excerpt:   … [Read more...] about Tech support

Data security

April 24, 2015

Related reading: Staff and remote access: more than patient information is at risk How to choose the electronic medical records vendor that's right for you 3 ways to more safely process patient payments and enhance overall security … [Read more...] about Data security

Performance management

April 17, 2015

Related reading: How to conduct fair and effective performance reviews How to painlessly review a staffer with poor performance 5 HR issues to review and keep on your radar … [Read more...] about Performance management

Advantages of teamwork

April 9, 2015

Related reading: Involving staff in marketing generates good ideas and sense of teamwork Staff work as a financial team and increase the up-front payments Role-playing turns front and back office staff into one team … [Read more...] about Advantages of teamwork

Managing stress

March 27, 2015

Related reading: A less stressful medical office job How to help your physicians cope with stress and burnout Time and anxiety really do matter … [Read more...] about Managing stress

Keeping up with technology

March 20, 2015

Related reading: How Google Glass is changing the medical profession Double-digit growth projected in the U.S. telehealth market Survey finds digital technology is changing the physician-patient relationship … [Read more...] about Keeping up with technology

Motivating employees

February 20, 2015

Related reading: 5 proven ways to motivate your staff without spending money For a better new year, ask staff what's going wrong and right with the office Don't let another practice steal your staff … [Read more...] about Motivating employees

Career basics

February 13, 2015

Editor's picks: How to conduct fair and effective performance reviews Illinois manager develops unique staff review system that does it all Is your career headed nowhere? … [Read more...] about Career basics

Workplace romance

February 6, 2015

Related reading: 4 immediate steps to take when an office romance blossoms … [Read more...] about Workplace romance

Working with others

January 30, 2015

Related reading: How to end 3 costly kinds of office conflict Keep your job by learning ways to stay neutral How to handle the bully doctor without losing your temper or your job … [Read more...] about Working with others

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Why “Thank You” Matters More Than You Think

7 Guidelines for Conducting Insurance Eligibility Checks

Bringing Patients Into the Loop: Communicating and Managing the Insurance Verification Process

What Is Trello—And How Can It Help You Run Your Medical Office More Smoothly?

How to Use Trello to Organize the Front Desk

Your Career

Why “Thank You” Matters More Than You Think

Dealing with Mean Girls and Mood Leeches

7 ways to communicate power when you write and speak

National Memo Day: A Reminder to Master the Art of the Office Memo

How to focus on the important stuff

Deliver Your Message

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