Medical Office Manager

Billing & collections

What’s New in Coding: Summer 2025 Updates

Summer is in full swing, and while your providers may be dreaming of vacations, you’ve got your eye on something else—coding updates. As of July 1, 2025, several important coding changes have taken effect, and it’s a great time to make sure your team is up to speed. Whether your office specializes in primary care, orthopedics, behavioral health, or anything in between, staying … [Read more...] about What’s New in Coding: Summer 2025 Updates

Economy Watch: How to Financially Prepare Your Medical Office for Uncertainty

Cost-cutting ideas, lean operations, and forecasting tips Recession fears are in the air again. Whether or not a full economic downturn takes shape in 2025, medical office managers can’t afford to ignore the possibility. Hiring has slowed in many industries, inflation remains a concern, and both patients and payers are watching their wallets more closely. Even if your office … [Read more...] about Economy Watch: How to Financially Prepare Your Medical Office for Uncertainty

How to deal with difficult patients and resolve conflicts

Dealing with difficult patients and resolving conflicts is an important part of working in a medical office. Sometimes, patients might be upset, anxious, or frustrated, and it's crucial to handle these situations calmly and professionally. Here are some tips and examples on how to manage these challenges effectively. First, it's important to listen carefully. When a patient … [Read more...] about How to deal with difficult patients and resolve conflicts

Why Outsourcing Medical Billing Might Be the Best Decision You’ll Make

Running a medical practice involves juggling countless responsibilities—managing staff, ensuring patient satisfaction, maintaining compliance, and keeping operations running smoothly. Amid all this, handling billing and the revenue cycle can easily become overwhelming, opening the door to errors and delays. If medical billing is taking up too much time and energy, it might be … [Read more...] about Why Outsourcing Medical Billing Might Be the Best Decision You’ll Make

How to maximize reimbursements through denial management

One of your key responsibilities is ensuring that your practice gets paid for the services provided. One of the biggest challenges you’ll face in this role is dealing with insurance claim denials. These denials can create significant delays in cash flow and, if left unresolved, can lead to lost revenue. That's where effective denial management comes in. By creating a proactive … [Read more...] about How to maximize reimbursements through denial management

Smart Strategies to Maximize Reimbursements

Reimbursements are the lifeblood of a medical practice’s revenue cycle. But between ever-changing insurance rules, coding requirements, and patient billing complexities, it’s easy for revenue to slip through the cracks. As a medical office manager, you’re in a unique position to tighten up processes, prevent denials, and boost the bottom line—without seeing a single … [Read more...] about Smart Strategies to Maximize Reimbursements

7 Guidelines for Conducting Insurance Eligibility Checks

Insurance eligibility checks might not be the flashiest part of running a medical office, but they’re one of the most important steps to keep things running smoothly—for both your team and your patients. Skipping this process or getting it wrong can lead to billing headaches, denied claims, and frustrated patients. A strong system for eligibility verification is like having a … [Read more...] about 7 Guidelines for Conducting Insurance Eligibility Checks

Bringing Patients Into the Loop: Communicating and Managing the Insurance Verification Process

Insurance verification can feel like a behind-the-scenes operation, but for patients, it’s often a source of stress, confusion, and surprise bills. Helping patients understand what’s happening, why it matters, and what they need to do can go a long way toward creating a more transparent and positive experience at your practice. Here’s how to bring patients into the insurance … [Read more...] about Bringing Patients Into the Loop: Communicating and Managing the Insurance Verification Process

📋 Quick Checklist: 5 Financial Metrics Every Medical Office Manager Should Watch

Keeping a close eye on the financial health of the practice is just as important as managing patient flow and team operations. This quick checklist covers five key metrics that help ensure billing processes run smoothly, collections stay strong, and accounts receivable don’t spiral out of control. Use it as a monthly guide to spot potential issues early and make informed … [Read more...] about 📋 Quick Checklist: 5 Financial Metrics Every Medical Office Manager Should Watch