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BLOG

How exit interviews support your management

By Paul Edwards  bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn’t! However, making an attempt to gather…


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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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MANAGING THE OFFICE

The myth of multitasking

It’s a typical day at work. You’re on the computer, entering data, while you’re talking on the phone. A staff member comes to your office door, stack of papers in hand, and…


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MANAGING STAFF

Why you might want to give your employees the summer benefits they want

What do your employees want this summer? In a recent survey from staffing firm Accountemps, employees said…


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MANAGING STAFF

Should your medical office have a moonlighting policy?

Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are…


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BLOG

How to assess the overall health of your medical practice

By Nick Hernandez  bio
How do you know that your overall business is healthy? How do you know that the business processes you perform are…


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REVENUE CYCLE MANAGEMENT

Improving your revenue cycle efficiency

Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward…


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WORKPLACE SAFETY

Six steps to prepare for an active shooter event in the workplace

Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that…


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RISK MANAGEMENT

How your staff can help prevent costly malpractice lawsuits

Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…


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WORKING WITH PHYSICIANS

How to handle the ‘bully doctor’ without losing your temper or your job

A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…


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