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INSIGHT

You can be personally liable for what happens in your workplace

By Lynne Curry  bio
It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager’s company…


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BILLING & COLLECTIONS

Simple but workable ways to improve collections

What’s the cause of poor collections? Don’t blame it on the office, says one collections expert…


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HIRING

Do you have any of these 12 missing links in your candidate experience?

Any business process is only as strong as the weakest link—and your candidate experience is no different. A new CareerBuilder study (conducted between March 7 and 14, 2017 of more than…


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SEXUAL HARASSMENT

In era of #MeToo, employers are still failing to take new steps to address sexual harassment

The spotlight on workplace sexual harassment since fall 2017 has led to high-profile resignations, terminations, and lawsuits. And while the revelations and consequences have…


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MANAGING STAFF

Are employees embezzling funds from your medical practice?

Embezzlement is easy in a medical office because little amounts come through every day, many of them in cash, and $5 here or $10 there doesn’t get missed…


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INSIGHT

Being a great leader by applying what I’ve learned as a mother

By Abby Curnow-Chavez  bio
With Mother’s Day just behind us, I’ve been thinking about the connection between motherhood and my other “job” – not the one of mom to teenage boys, but my work as a leadership consultant and…


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MANAGING THE OFFICE

How to share bad news with your staff

There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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PATIENT CREDITS

3 questions to help you handle patient credits

By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…


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RISK MANAGEMENT

After a relationship with a disruptive patient ends

Your practice terminated a relationship with a disruptive patient, and everything went smoothly—or so you thought…


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