Medical Office Manager

Technology

How to Schedule Physician-Patient Phone Appointments Efficiently

Scheduling physician-patient phone appointments may seem straightforward, but without a thoughtful approach, it can become chaotic for both your team and patients. By putting the right systems in place, you can ensure these appointments are scheduled efficiently, with minimal confusion and maximum patient satisfaction. 1. Understand the Need for Phone Appointments Determine … [Read more...] about How to Schedule Physician-Patient Phone Appointments Efficiently

Maximizing LinkedIn (and Some Other Networks) for Your Success

LinkedIn isn’t just for doctors and executives—it’s a powerful tool for medical office managers to grow professionally, connect with peers, and position themselves for career advancement. Here’s how you can make the most of it: 1. Polish Your Profile Your LinkedIn profile is essentially your online résumé. Start by using a professional photo and writing a compelling headline … [Read more...] about Maximizing LinkedIn (and Some Other Networks) for Your Success

Payroll Part 1: Deciding Between In-House and Outsourced Payroll

As a medical office manager, one of your critical responsibilities is ensuring payroll runs smoothly and accurately. It’s not just about paying your team on time—it’s also about compliance with tax laws, handling deductions, and ensuring employee satisfaction. Deciding whether to manage payroll in-house or outsource it is a significant decision that can impact your office’s … [Read more...] about Payroll Part 1: Deciding Between In-House and Outsourced Payroll

5 strategies for safeguarding patient confidentiality

In the healthcare industry, protecting patient confidentiality and safeguarding sensitive medical information are paramount responsibilities. As a medical office manager, fostering a robust workplace security culture is essential to ensure compliance with regulations such as HIPAA (Health Insurance Portability and Accountability Act) and to maintain the trust and confidence of … [Read more...] about 5 strategies for safeguarding patient confidentiality

It’s Cybersecurity Awareness Month: Protecting patient data in a digital world

As a medical office manager, you play a crucial role in safeguarding sensitive patient information in an increasingly digital landscape. October is Cybersecurity Awareness Month, making it an ideal time to revisit your cybersecurity practices, ensure compliance with regulations, and raise awareness among your staff about potential cybersecurity risks. Here’s how you can … [Read more...] about It’s Cybersecurity Awareness Month: Protecting patient data in a digital world

Good responses to bad patient reviews

It is important to address every online review—good or bad—publicly so that others reading the review will know you are responsive to patient communication and concerns. Here are some simple steps to addressing a bad review, potentially resolving the patient’s complaint and showing possible future patients how you deal with patient concerns. Keep your cool As much as we … [Read more...] about Good responses to bad patient reviews

Voice technology can give you an extra set of hands

From robotics to augmented reality and beyond, the growing prominence of technology’s role in business has been fascinating. But there is also concern that some types of technology, such as AI, may threaten people’s jobs by performing functions or even “thinking” as humans do. However, the reality is that the development of AI-related technologies, especially speech-to-text, is … [Read more...] about Voice technology can give you an extra set of hands

Make everyone welcome by improving accessibility and inclusivity in your medical office

Creating an accessible and inclusive medical practice is essential for providing high-quality care to all patients, regardless of their abilities or backgrounds. As a medical office manager, you play a crucial role in ensuring that your practice is welcoming and accommodating to everyone. Here are some practical steps you can take to improve accessibility and inclusivity in … [Read more...] about Make everyone welcome by improving accessibility and inclusivity in your medical office

Our staff fell for a cyber attack

By Lynne Curry Question: Four of our staffers fell for a cyber attack last week. They opened an email attachment they thought originated from our HR department, which regularly emails policy updates to all staff. This email had the subject line: Changes to Vacation Policies. Even though we’ve trained our staff members not to click on suspicious emails, and certainly … [Read more...] about Our staff fell for a cyber attack