By Lynne Curry Question: When our newly hired general manager pulled me into his office this morning, he asked me to fire a staff member, an individual I know well and who’s always impressed me as a hard worker. I run our company’s HR department. I asked, “Could you give me the details, so I can create a solid case for our file?” The GM, a fifty-something white man … [Read more...] about Do I Fire A Staffer Who Doesn’t Deserve It?
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Slips, Trips, and Falls in Healthcare: What You Can Do to Keep Your Medical Office Safe
In a busy medical office, slips, trips, and falls can happen in the blink of an eye—but their impact can be long-lasting, both personally and professionally. As a medical office manager, safety is one of your top responsibilities, and preventing these types of injuries is a big part of that. It’s not just about compliance—it’s about protecting your team, your patients, and your … [Read more...] about Slips, Trips, and Falls in Healthcare: What You Can Do to Keep Your Medical Office Safe
Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
You’re always thinking about how to support your team, boost productivity, and stay competitive in a changing workplace. One way to do all three? Offer AI upskilling as an employee benefit. You’ve probably heard plenty of buzz about artificial intelligence transforming industries—but the practical question is: how can your team keep up? The answer might be simpler than you … [Read more...] about Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
Preparing for an Audit: A Checklist for Medical Office Managers
Use this checklist to stay organized, reduce stress, and be ready for an audit at any time. 1. Patient Records and Documentation Verify all patient records are complete and up-to-date. Confirm that all consent forms are properly signed and filed. Check that medical coding is accurate and matches services rendered. Ensure that any corrected … [Read more...] about Preparing for an Audit: A Checklist for Medical Office Managers
Stand Out or Blend In? How to Make Your Medical Office the First Choice
In today’s healthcare landscape, simply offering quality care isn’t enough to guarantee patient loyalty or steady growth. With urgent care centers on every corner and a flood of online providers vying for attention, your medical office needs to stand out in more ways than one. The good news? You don’t need a celebrity doctor or a million-dollar marketing budget to rise above … [Read more...] about Stand Out or Blend In? How to Make Your Medical Office the First Choice
Why and How to Provide Translators for Patients
One critical area that can often be overlooked in a medical office is the need for translation services. For many patients with limited English proficiency (LEP), the ability to communicate effectively with healthcare providers can be a matter of safety, health, and trust. Providing accessible language services is not just a nice-to-have — it’s essential for your practice’s … [Read more...] about Why and How to Provide Translators for Patients
Ensuring Accessibility for All at Your Medical Office
As a medical office manager, ensuring that your practice is accessible to all patients, regardless of their physical abilities, language skills, or other needs, is not only a legal requirement but also a moral and ethical responsibility. Accessibility means creating an environment where every patient feels welcome and can easily navigate your office, receive the care they need, … [Read more...] about Ensuring Accessibility for All at Your Medical Office
Preparing Your Medical Practice for Sale
Selling a medical practice is a significant decision, and for many medical office managers, it can be a daunting task. Whether it’s because the physician is retiring, seeking a new career direction, or another reason, preparing the practice for sale requires careful planning and execution. As an office manager, your role is critical in ensuring the practice is in good shape, … [Read more...] about Preparing Your Medical Practice for Sale
HIPAA Compliance Updates for Medical Office Managers
As of April 2025, several significant updates to the Health Insurance Portability and Accountability Act (HIPAA) have been introduced, impacting medical office operations. These changes aim to enhance patient privacy, bolster cybersecurity, and improve data interoperability. Below is a summary of the key updates: Enhanced Protections for Reproductive Health … [Read more...] about HIPAA Compliance Updates for Medical Office Managers
Elevating Your Practice: The Power of Continuing Education for Medical Office Managers
The healthcare field is constantly evolving. New technologies, changing regulations, and shifting patient needs are just a few of the factors that require your office to stay adaptable and up-to-date. One of the most effective ways to ensure your skills and the skills of your team remain sharp and relevant is through continuing education. Continuing education is not just about … [Read more...] about Elevating Your Practice: The Power of Continuing Education for Medical Office Managers