By Dr. Steve M. Cohen I write so much about widespread employee issues, lawsuits, and "mess management" that I sometimes sound as if I don't value employees. The reality is that good employees are a treasure. That's often especially true in a medical office. But it's also worth noting that reports by a national management company found that more than 60 percent of … [Read more...] about Employee retention: An important art for every office
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9 things to know about billing software
The large majority of medical offices use billing software. If you haven't made the leap to billing software yet, or if you are shopping for a new software vendor, here are things to know. With billing software, you can automate the entire billing process, from sending out invoices to processing payments. This can save you a lot of time and reduce the risk of errors. This … [Read more...] about 9 things to know about billing software
Marketing your medical practice: Strategies for office managers
Marketing your medical practice might feel like a big task, but with the right strategies, you can help your practice grow and stand out in a competitive market. Let’s explore some key marketing tactics you can implement to boost visibility and build trust with your patients. 1. Build an Online Presence In today’s world, a strong online presence is non-negotiable. If your … [Read more...] about Marketing your medical practice: Strategies for office managers
Keep those payables paid with efficient procedures
Managing your medical office's financial obligations effectively not only ensures the smooth operation of your practice but also upholds its financial integrity. Here are the steps to establish efficient accounts payable procedures that help maintain financial stability, ensure compliance, and build strong vendor relationships. 1. Develop a Clear Accounts Payable Policy: … [Read more...] about Keep those payables paid with efficient procedures
Crafting an effective physician bio: A guide for medical office managers
In today's digital age, an online presence is essential for healthcare professionals, and an online physician bio is a powerful tool for conveying a physician's expertise, experience, and personal touch to prospective patients. As a medical office manager, you play a pivotal role in helping physicians write or update their online bios. This article will provide you with a … [Read more...] about Crafting an effective physician bio: A guide for medical office managers
Dealing with Mean Girls and Mood Leeches
By Lynne Curry A coaching client collapsed into the chair across from my desk, her face telegraphing defeat. “I barely survived a lunch break with Paula from Payroll." "Lexy, what happened?” I asked. “Paula looked at my quinoa bowl and said, ‘So, you’re dieting—Is it working?’ Then she asked, ‘Are you still doing the dating apps? What’s it been, a year?’” A few … [Read more...] about Dealing with Mean Girls and Mood Leeches
📋 Quick Checklist: 5 Financial Metrics Every Medical Office Manager Should Watch
Keeping a close eye on the financial health of the practice is just as important as managing patient flow and team operations. This quick checklist covers five key metrics that help ensure billing processes run smoothly, collections stay strong, and accounts receivable don’t spiral out of control. Use it as a monthly guide to spot potential issues early and make informed … [Read more...] about 📋 Quick Checklist: 5 Financial Metrics Every Medical Office Manager Should Watch
How to hire great front desk staff
The front desk staff are often the first point of contact for patients, setting the tone for their visit. Hiring great front desk personnel is essential for ensuring a smooth, welcoming, and efficient practice. Here’s how to find and hire outstanding front desk staff who will enhance your medical office. The Importance of Front Desk Staff Front desk staff are the face of your … [Read more...] about How to hire great front desk staff
When the news is bad: Supporting a patient through a distressing medical diagnosis
Handling a patient in distress over a medical diagnosis is one of the most delicate and emotionally challenging aspects of healthcare management. It's important to be prepared to navigate these distressing situations with empathy and professionalism. Scenario: Imagine a patient who has just received a life-altering medical diagnosis, such as cancer, during a routine … [Read more...] about When the news is bad: Supporting a patient through a distressing medical diagnosis
7 ways to communicate power when you write and speak
Effective communication plays a vital role in shaping how team members, patients, and colleagues perceive leadership. Whether crafting an email or addressing a meeting, your choice of words can exude authority and confidence. Here are seven strategies to ensure your writing and speaking convey power. 1. Be Clear and Concise Powerful communication starts with clarity. When you … [Read more...] about 7 ways to communicate power when you write and speak