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Top Story

What To Do When Fear of ICE Keeps Staff Away

July 14, 2025

Immigration enforcement doesn’t just affect your patients—it can shake your workforce, too. When word spreads of ICE raids in the area, some staffers may stop coming to work out of fear. Others may call out, asking for time to stay with family members, or quietly disengage without ever saying why. This puts you in a difficult spot: You still need to staff the front desk, … [Read more...] about What To Do When Fear of ICE Keeps Staff Away

9-point checklist for medical office cybersecurity

July 6, 2025

Is your office doing all it can to protect your patients' sensitive medical data? Here's a nine-point checklist to protect the security and privacy of your patients. Use strong, unique passwords for all accounts and change them regularly. Enable two-factor authentication (2FA) for added security. Keep all software and systems up to date with the latest security … [Read more...] about 9-point checklist for medical office cybersecurity

How to build leadership skills as a new manager

July 6, 2025

Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager

How to deal with difficult patients and resolve conflicts

July 6, 2025

Dealing with difficult patients and resolving conflicts is an important part of working in a medical office. Sometimes, patients might be upset, anxious, or frustrated, and it's crucial to handle these situations calmly and professionally. Here are some tips and examples on how to manage these challenges effectively. First, it's important to listen carefully. When a patient … [Read more...] about How to deal with difficult patients and resolve conflicts

Attract new patients and keep old ones with a marketing strategy

July 6, 2025

In the ever-evolving healthcare landscape, attracting and retaining patients is vital for the success of your medical office. As a medical office manager, it's your responsibility to lead your team in developing an effective marketing plan for the coming year and continually evaluate and adjust your current strategies. Develop a Marketing Plan for the Next Year A … [Read more...] about Attract new patients and keep old ones with a marketing strategy

Re-engage Lapsed Patients While Summer Schedules Are Light

July 1, 2025

Summer can be a slower season in many medical offices, making it the perfect time to turn your attention to patients who haven’t been in for a while. Whether they’ve missed a follow-up, skipped preventive care, or simply fallen off the schedule, now’s your chance to reach out. Reconnecting with lapsed patients during July and August not only improves patient outcomes—it also … [Read more...] about Re-engage Lapsed Patients While Summer Schedules Are Light

They Tossed Me Out…Now They Want Me Back? 

July 1, 2025

By Lynne Curry Question: Two months ago, I lost my job. No warning. No kind words. Not even a thank you for the five years I worked there—the long hours, canceled vacations, how often they used me to train new hires.  Just a cold, clinical email and a system lockout. I felt shocked, hurt, betrayed.  I scrambled to update my resume, chased leads, and tried to hold my … [Read more...] about They Tossed Me Out…Now They Want Me Back? 

Summer Safety Tips for Your Office and Patients

July 1, 2025

July heat waves can bring more than just sweaty commutes—they can affect your office operations, your staff’s well-being, and even your patients’ health. While the summer months might feel more relaxed, it’s the perfect time to sharpen your focus on safety, both inside the practice and in the information you share with patients. Here’s how to keep things cool, functional, and … [Read more...] about Summer Safety Tips for Your Office and Patients

July Is a Good Month to Set the Stage for a Smooth Fall Season

July 1, 2025

July might feel like the calm before the storm. With vacation schedules in full swing and fewer patient visits in many practices, it's tempting to ease off the gas. But this quieter month can actually be a powerful time to reset, catch up, and plan ahead. Here are smart ways to make the most of July in your medical office. 1. Catch Up on Projects That Got Pushed AsideRemember … [Read more...] about July Is a Good Month to Set the Stage for a Smooth Fall Season

Becoming Your Office’s Chief Learning Officer (Without the Fancy Title)

June 30, 2025

In large organizations, a Chief Learning Officer (CLO) is responsible for developing and overseeing learning and development strategies to ensure employees continuously improve their skills. But what if you could bring that same level of professional development to your medical office? As a medical office manager, you are already responsible for efficiency, team development, … [Read more...] about Becoming Your Office’s Chief Learning Officer (Without the Fancy Title)

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The Heroine with a Headcount: Handling the Disruption Diva

New Generations, New Norms: Managing Gen Z in the Medical Office

How to Compete for Administrative Talent in a Shrinking Labor Pool

Manager briefing: Extreme heat emergency protocols

Why and how to review vendor contracts annually

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Wide Awake and Working (in Your Head)? Here’s How to Power Down for Real

5 reasons to turn down a promotion … and how to do so tactfully

How to build leadership skills as a new manager

They Tossed Me Out…Now They Want Me Back? 

Why Outsourcing Medical Billing Might Be the Best Decision You’ll Make

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