Medical Office Manager

must read

How to support an employee who chooses to come out at work

Supporting a staffer who has chosen to come out at work can be an important way to create a welcoming and inclusive workplace for all employees. Coming out of the closet, often shortened to coming out, is a metaphor used to describe LGBT people's self-disclosure of their sexual orientation, romantic orientation, or gender identity. Here are some ways you can support an … [Read more...] about How to support an employee who chooses to come out at work

Six mistakes to avoid when you mentor millennials in your medical office

Somebody probably helped you move ahead in your career in medical administration. Now it's your turn to help another person progress in your field. Chances are this younger colleague is a millennial, born between 1981 and 1996. Here are some potential pitfalls to be aware of when mentoring millennials: Assumptions about their values and motivations: It is important to avoid … [Read more...] about Six mistakes to avoid when you mentor millennials in your medical office

Do you just open your mouth and let the words fly?

By Lynne Curry When you’re upset with another person, do you open your mouth and let your emotions erupt and words fly? If you want to resolve an interpersonal conflict, you can’t afford to blast the other person. While you may feel vindicated, you risk the other person attacking back, getting defensive or shutting down If you want things to become better and not worse … [Read more...] about Do you just open your mouth and let the words fly?

Signs of potential disaster were present at Walmart—Are they at your workplace?

By Lynne Curry There were signs of potential disaster that later erupted in six deaths when Walmart supervisor Andre Bing shot and killed six coworkers in November. There always are. Four decades of investigating violent workplace incidents have convinced me of this. “I didn’t want to say anything,” someone always says, “but….” “That was just ‘Jon,’ but we all sort of knew … [Read more...] about Signs of potential disaster were present at Walmart—Are they at your workplace?

Speaking truth to power

By Lynne Curry What happens when you imagine marshaling your courage and telling the medical practice owner or someone else in a position of authority that he’s made the wrong judgment call? Do you fear retaliation or making a problem situation worse? If speaking the truth to power feels as risky as jumping out of an airplane without a parachute, you’re not alone. … [Read more...] about Speaking truth to power

How do we tell our employees we are laying off some of them?

By Lynne Curry As the economy takes a new twist, the talk in many work sectors is turning from staffing shortages to coming layoffs. If this is the case for your medical office, here are some things to think about: Consider alternatives Have you considered all the alternatives your company has to layoffs? Could you reduce hours or salaries for a larger number of employees? … [Read more...] about How do we tell our employees we are laying off some of them?

5 ways to help your team members overcome burnout

The last couple of years have been rough on everyone in the healthcare field, including medical offices. Many suffered burnout early in the pandemic; others held it all together until now when they are  quietly falling apart. Chances are someone on your team has had enough of the pressures from work, short staff and short resources, home responsibilities, family, finances, the … [Read more...] about 5 ways to help your team members overcome burnout

How to handle office romance in 2023

By Lynne Curry Three potential hot messes. In company Z, a senior manager considered his workplace a dating pool in which he fished. When he put the moves on a new female employee, the workplace grapevine ignited. In company Y, the head of marketing had serial crushes on one after another of the male management trainees. Because she was attractive and personable, several of … [Read more...] about How to handle office romance in 2023

Worker well-being a priority, but wellness programs falter

Over the last year, workers around the world have been struggling with mental health issues—particularly burnout and isolation. As employers move into a post-COVID-19 world, a more holistic view of worker well-being is key to helping employees at all levels manage stress and remain engaged. A recent report from The Conference Board, Holistic Well-Being @Work, examines what … [Read more...] about Worker well-being a priority, but wellness programs falter