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Managing staff

Virginia manager uses contests to help turn staff into a team

July 2, 2014

A new manager set building staff teamwork as her first goal. And she decided that the best way to reach that goal was to make it fun. So she set up contests that require the staff to work and think together and come up with ideas that will benefit the office. The neurological practice in Virginia has eight physicians and 36 staff. The first contest was held in a restaurant … [Read more...] about Virginia manager uses contests to help turn staff into a team

Maintaining an HPO: employees make the difference

June 26, 2014

By Steve M. Cohen  bio Among the goals of any organization is to become an HPO — a high performance organization. That means you have created a lean, mean running machine that operates at top efficiency, and your employees are engaged. Some organizations don't believe this really applies to them. But look at it this way: Research by the Gallagher Organization has suggested … [Read more...] about Maintaining an HPO: employees make the difference

Exceeding expectations or resetting the watermark of leadership

June 16, 2014

By Dale Henry  bio I'm a service snob! I am addicted to nice hotels, great restaurants, and being pampered. Who isn't? That feeling of being cared for and having everything you want delivered with a smile is intoxicating to say the least. Once you have had someone exceed your expectations, it is just a little frustrating to have someone do it out of ritual. As they say, it's … [Read more...] about Exceeding expectations or resetting the watermark of leadership

Beware these 2 deadly employment law traps

June 11, 2014

Beware. The government has stepped up its efforts to protect employee rights. Two areas of particular interest to medical offices are disability discrimination and retaliation against protected activities such as discussing wages and work conditions. The agencies involved are the Equal Employment Opportunity Commission (Americans with Disabilities Act) and the National Labor … [Read more...] about Beware these 2 deadly employment law traps

Workplace accusations mean it’s time to investigate

May 31, 2014

By Dr. Steve M. Cohen In dealing with your office staff, allegations of wrongdoing are never something you can ignore. Whether the charge involves sexual or racial harassment, bullying or something else, they must never be ignored. Never. Remember, an allegation by itself is neither fact nor fiction. It is simply a statement made by someone within your organization. In many … [Read more...] about Workplace accusations mean it’s time to investigate

Employee Safety Briefing: How to prevent injuries in the home office

January 27, 2014

Why you need this safety briefing: If you have telecommuters on your staff, you need to be concerned about their safety when they are working at home. The Occupational Safety and Health Administration (OSHA) does not require inspections of home offices, but you would be wise to remind your employees about working in a safe environment. How this safety briefing helps you: This … [Read more...] about Employee Safety Briefing: How to prevent injuries in the home office

Why you need an employee social networking policy to help protect your practice

October 7, 2013

THIS STORY WILL HELP YOU … Prevent employee blogging, texting, emailing and other social networking abuse At least some of your employees are into blogging, tweeting, Facebook and other social networking. What employees do with their free time is their own business. Or is it? What about employees who social network during work time? And how about employees whose blogs, tweets … [Read more...] about Why you need an employee social networking policy to help protect your practice

For the female manager: to be successful, follow the lead of the men

February 2, 2012

It’s a sex thing. In the professional world, women tend to undersell themselves. And the fallout is money. Studies show that women make only 77% of what their male working counterparts earn, and usually earn less even when they have the same job description and same education. Why? Because men present themselves in a stronger, more complimentary light, says Vickie Milazzo, a … [Read more...] about For the female manager: to be successful, follow the lead of the men

Keep safe from the Recovery Audit Contractors and the courts by making the corrections correctly

January 4, 2012

What flaws are the Recovery Audit Contractors searching for in records? Illegible documentation, incomplete documentation, unidentified providers, wrong dates of service – and evidence of improper corrections. To help offices stay safe, the government has set out guides for making corrections so the records pass muster with the RACs. Those same guides will also ensure the … [Read more...] about Keep safe from the Recovery Audit Contractors and the courts by making the corrections correctly

More information on marketing and compliance

September 19, 2000

Here are resources from the article, "9 important do's and don'ts for using social media to promote your practice": Federal Trade Commission, Guides Concerning the Use of Endorsements and Testimonials in Advertising, 16 CFR Part 255; available by clicking here HIPAA regulation regarding marketing: 45 CFR 164.501, 164.508(a)(3) HHS explanatory information about … [Read more...] about More information on marketing and compliance

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