Every office has its problem employees. And confronting them is a task every manager dreads. There is, however, an easy way to do it: with a brief, nonconfrontational conversation. Tell the staffer what behavior the manager expects, tell what positive results the office will see from the change, and leave no room for argument. Here management trainer Jamie Resker, president of … [Read more...] about How to handle 5 common types of problem staffers
Managing staff
Techniques leaders can use to diminish the Monday morning slump
By Dudley Slater bio The numbers are sadly staggering. Some 70% of American workers are not engaged and dread Monday morning, according to an annual poll by the Gallup organization. Many are quick to blame the organization, the working conditions or that old, tired industry. If only I worked for the next Google, that would be exciting. If it were that easy then why … [Read more...] about Techniques leaders can use to diminish the Monday morning slump
5 proven ways to keep “toxic employees” off your payroll
Got toxins in the office? Toxins are people who cause dissent. They undermine people. They create an atmosphere of mistrust and suspicion. They kill the camaraderie. They are toxic because they cause enough misery to force worthwhile staffers to leave. Medical firms can find themselves with toxic people at both the physician and staff levels. So here are ideas on how not to … [Read more...] about 5 proven ways to keep “toxic employees” off your payroll
Get in sync with your employees by understanding their value systems
By Lynne Curry bio You and your employees don't see eye to eye. You expect that work means work. But one of your employees, otherwise talented and hard-working, texts throughout the day, insisting it takes less than five minutes total time and "isn't she allowed a break?" Meanwhile your new IT manager, although doing a good job, keeps his eye on Craigslist. When you … [Read more...] about Get in sync with your employees by understanding their value systems
An online assessment to help you hire the best medical scribe candidate
As more healthcare providers identify the need to standardize documentation and free up physicians' time to focus on patient care, hospitals, clinics, and private medical practices nationwide are now building in-house teams of certified medical scribes. To help those organizations assess and recruit the best scribe candidates, the American Healthcare Documentation Professionals … [Read more...] about An online assessment to help you hire the best medical scribe candidate
Are you sure you don’t have to pay staff overtime?
By Nick Hernandez bio It is a recurrent challenge for human resource professionals: Determining whether an employee is exempt from the overtime requirements of the Fair Labor Standards Act (FLSA). The FLSA is the federal law that governs minimum wage, overtime pay and working hours. Consequently, the classification criteria for exempt and nonexempt workers are part … [Read more...] about Are you sure you don’t have to pay staff overtime?
When a physician commits suicide
The death of a physician or staff member can be difficult for a practice. The loss has an emotional impact on the people who worked with the individual, and the person's passing leaves an obvious void. It also results in numerous practical issues the office manager must address. But a death by suicide takes loss to an entirely different level. And when a physician commits … [Read more...] about When a physician commits suicide
Here’s my latest Employment Law update prepared for many HR professionals
By Mike O'Brien bio Lots of ADA Facility Lawsuits in Utah: Here is an interesting legal news update from my partner Mike Judd: Title III of the Americans with Disabilities Act (ADA) requires places of "public accommodation" to remove all architectural and structural "barriers to access." Under the ADA, "public accommodations" include hotels, restaurants, theaters, … [Read more...] about Here’s my latest Employment Law update prepared for many HR professionals
Three months’ notice: A quarter of your workforce may change jobs by summer’s end
While employee retention is not necessarily a new concern for employers, the race to keep top workers in-house has escalated significantly in just the past year alone. In fact, new findings from the 2017 Emerging Workforce® Study (EWS) commissioned by Spherion Staffing indicate that employees are more willing than ever to test their options, to the degree that companies may … [Read more...] about Three months’ notice: A quarter of your workforce may change jobs by summer’s end
How to support the caregivers in your workplace
Half of working female caregivers feel they have to choose between being a good employee and being a good daughter, according to a new survey by Home Instead, Inc., franchisor of the Home Instead Senior Care® network. In addition, one quarter (25 percent) of daughters find there is a workplace stigma in being a caregiver, and 23 percent believe their supervisor is … [Read more...] about How to support the caregivers in your workplace