Medical Office Manager

Managing staff

Overlooked opportunities within the revenue cycle: The three Ps

By Trent Iden  bio If your organization is like most across the healthcare system, stagnant or reduced reimbursement is mangling your margins. When revenue is restricted, it becomes ever more important for physician practices to keep their revenue cycle spinning by collecting the fees due to the organization, and in a cost-effective way. Revenue cycle performance is a … [Read more...] about Overlooked opportunities within the revenue cycle: The three Ps

4 common mistakes that lead to high accounts receivables

By Ricki Ransom  bio Now more than ever, physicians need to closely monitor the impact health insurance plans have on their revenue cycle management. The hard truth is, high AR is an indicator that RCM performance improvements should be made in your practice immediately. So what are the red flags you should look out for to lower your practice's AR? According to … [Read more...] about 4 common mistakes that lead to high accounts receivables

Just how truthful is that applicant’s resume? Here’s how to find out

There's always tough competition for a good job. And sometimes, to beat out the competition, people do more than brush up their resumes. Some fabricate the facts to get in a better position for winning a job. But there's a way to sort out the facts from the fiction, says Michelle Taylor, PhD, of Taylor Consulting in Huntington Beach, CA, a company that provides psychological … [Read more...] about Just how truthful is that applicant’s resume? Here’s how to find out

Three ways to handle staff complaints

This Reader Tips idea is a triple one. It comes from a consultant and also from a manager, and it is three approaches to solving a single problem – dealing with one staffer's complaint about another. The consultant is Cindy Fondren-Muise, a practice management consultant in Peyton, CO, who has also served as practice administrator of a pain management clinic. And the … [Read more...] about Three ways to handle staff complaints

Tattoos and piercings: what’s your policy?

If ink and body jewelry seem more prevalent than they once were, it's not your imagination. Tattoos and piercings have become commonplace, especially among people of a certain age. Consider these numbers from Statistics Brain, a website that aggregates research data. Taking into account all age groups, 23 percent of American women and 19 percent of American men have one or … [Read more...] about Tattoos and piercings: what’s your policy?

Preventing an active shooter tragedy and saving your life

By Lynne Curry  bio According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have determined the incident's duration ended in less than five minutes. Twenty-two incidents ended in less than two minutes. Sixty percent of the incidents ended before police arrived on the … [Read more...] about Preventing an active shooter tragedy and saving your life

Specific acknowledgement, specific recognition create a happy, productive staff

What's the one element that makes people pleased to come to work every day? Appreciation from the boss. Appreciation is so important that the Department of Labor cites lack of it as the No. 1 reason people leave their jobs, says attorney and business coach Nora Riva Bergman of Real Life Practice in Tarpon Springs, FL. And appreciation goes a long way, because it gets staff … [Read more...] about Specific acknowledgement, specific recognition create a happy, productive staff