Retaining talented staff is a critical challenge for medical office managers. Continuous career progression is a proactive and strategic approach to career development that involves the ongoing enhancement of skills, experiences, and responsibilities over time. This continuous process not only boosts job satisfaction and productivity but also significantly contributes to staff … [Read more...] about Continuous career progression helps you keep good staff
Managing staff
Staff Shortages: Does No One Want to Work Anymore?
By Lynne Curry Mia didn’t expect her nursing shift to stretch to 16 hours without a break. Yet, there she stood, an empty coffee cup in hand, an exhausted. With every bed filled, she rushed from one patient to another, handling everything from IVs to emergencies — duties she’d normally share with others. “I’m doing the work of two, sometimes three nurses. But we’re … [Read more...] about Staff Shortages: Does No One Want to Work Anymore?
Get ready for employment law updates coming in 2025
Coming up in 2025, there are several important employment law changes that managers in the U.S. should be aware of: Overtime Pay Threshold Increase: The Department of Labor (DOL) is expected to increase the salary threshold for overtime pay eligibility. Starting in early 2025, employees earning under $58,656 per year (up from $35,568) may become eligible for overtime pay … [Read more...] about Get ready for employment law updates coming in 2025
‘Well that was awkward!’
As an office manager, you’re bound to encounter some awkward situations that require a delicate touch. Navigating these moments effectively can help maintain a positive office atmosphere and demonstrate your leadership skills. Here are some common awkward scenarios and how to handle them with grace: 1. Dealing with Personal Hygiene Issues Addressing an … [Read more...] about ‘Well that was awkward!’
How to improve your office team with cross-training
Cross-training in a medical office is a powerful strategy to boost your team's capabilities, enhance operations, and provide top-notch patient care. By broadening the skill sets of your staff, you create a more versatile workforce capable of handling diverse responsibilities. Advantages of Cross-Training Enhanced Flexibility: Example: A medical receptionist … [Read more...] about How to improve your office team with cross-training
HR question: Political gear at work
By Lynne Curry Question: Our problems started in September. Four guys in the warehouse started wearing Camo “Make American Great Again” hats. Two weeks later, they installed in a handmade sign inside the warehouse door that said, “This is Trump Country.” It didn’t bother anyone, or so we thought. But apparently it did. Ten days later, two women in the accounting office … [Read more...] about HR question: Political gear at work
How to keep things cool as election nears
Navigating political discussions in the workplace can be challenging, especially during contentious times like a U.S. presidential election. As a manager, fostering an environment of respect and civility is essential to maintaining a positive workplace culture. Here are several strategies to help your staffers with differing political positions remain civil to one … [Read more...] about How to keep things cool as election nears
Recovering from hurricanes, floods and other weather disasters
As back-to-back hurricane disasters have affected a large swath of the Southeast, many medical practices are struggling to recover and resume operations. Recovering from a disaster caused by extreme weather events can be particularly challenging for medical offices, as it directly impacts patient care and staff safety. Consider these guidelines for preparing for and recovering … [Read more...] about Recovering from hurricanes, floods and other weather disasters
Great ideas to keep your remote staff engaged
Engaging remote staffers can be a challenge, but as a medical office manager, you have the unique opportunity to foster a cohesive and motivated team, even from a distance. Creating a culture of engagement starts with maintaining open and effective communication. Regular check-ins through video calls, phone calls, or messaging platforms can help maintain personal … [Read more...] about Great ideas to keep your remote staff engaged
Employers need to come to grips with employees’ mental health struggles
By Lynne Curry “I’m not my employees’ babysitter, their mommy, or their therapist,” the CEO insisted. The problem that led to his call—his company’s 2024 employee survey revealed large numbers of his company’s employees expected mental health benefits. “What are these employees thinking?” he asked. “We offer a generous sick leave allowance and they’re asking for paid … [Read more...] about Employers need to come to grips with employees’ mental health struggles