By Nick Hernandez bio Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and an intuitive understanding of the collective actions of your medical practice and of the importance of teamwork, resulting in increased productivity. Cohesion is achieved by fostering positive … [Read more...] about Three dimensions of medical practice cohesion
Managing staff
Genetic testing emerges as new trendy workplace benefit
Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and retention efforts. Some West Coast technology companies have even begun offering novel health-related benefits, like overnight breast-milk shipping and elective egg freezing. Increasingly, genetic testing is being offered as an … [Read more...] about Genetic testing emerges as new trendy workplace benefit
Can you turn Gen Yers into solid workers? And are you ready for Gen Z?
By Lynne Curry bio Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They've known severe economic recession, the War on Terror and global warming. Is it any wonder they don't believe in the American Dream? They're fifteen to twenty-one, and entering the workforce. If you've hired Gen Z employees, or if your … [Read more...] about Can you turn Gen Yers into solid workers? And are you ready for Gen Z?
Is your career headed nowhere?
In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your career goals? As baseball great Yogi Berra said, "If you don't know where you're going, you might not get there." Understanding the process Although a performance appraisal or a new year may seem like an ideal time to set goals, … [Read more...] about Is your career headed nowhere?
Use straight talk to solve 4 common people problems in your office
The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don't want to sit down with a staff member and say, "You are messing up on this, and I cannot allow it to continue." That reluctance is a normal human trait. People don't like confrontation. In fact, one human resources consultant says most of her clients … [Read more...] about Use straight talk to solve 4 common people problems in your office
Part-time clerical jobs have hours to suit a working parent’s schedule
In a New Jersey neurological office, the manager relies on two part-timers to keep the office current on the busy work. And the two part-timers rely on the office for job flexibility, because they are mothers who want to work but also want time to be home with their children. When the manager came to the practice decades ago, she herself had young children at home. She knows … [Read more...] about Part-time clerical jobs have hours to suit a working parent’s schedule
Setting up new employees for long-term success
By Piyush Patel bio So you've finally found the perfect candidate to fill that role. You've spent endless hours reviewing resumes, conducting interviews, and now you've found a great person who is ready to join your team. Now you need a plan on how to get them set up, trained, and assimilated into the company—a process known as onboarding. While holding a basic … [Read more...] about Setting up new employees for long-term success
Eight rules for managing an office, especially a small one
The smaller the office, the more the manager works under a microscope. Everybody sees everything that's going on and everything the manager does. For a new manager in that setting, the microscope gets even stronger because staff are watching to see who their new boss is. And if that new manager has been promoted from within, the scrutiny is unforgiving because it's coming … [Read more...] about Eight rules for managing an office, especially a small one
How to end 3 costly kinds of office conflict
One of the most unpleasant – if not dreaded – facets of management is dealing with conflicts. In a medical office, they come in one of three forms. They are conflicts between staffers, between staffer and manager, and between doctor and manager. And each gets handled in a different way. 1 Staffer versus staffer Staffer and staffer conflict becomes apparent a number of ways. … [Read more...] about How to end 3 costly kinds of office conflict
You can be personally liable for what happens in your workplace
By Lynne Curry bio It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager's company. The ugly truth? Personal tort actions against individual managers and employees often accompany discrimination and harassment claims. Disgruntled employees may target a manager not for what he did, but for … [Read more...] about You can be personally liable for what happens in your workplace