Medical Office Manager

Managing staff

How to end 3 costly kinds of office conflict

One of the most unpleasant – if not dreaded – facets of management is dealing with conflicts. In a medical office, they come in one of three forms. They are conflicts between staffers, between staffer and manager, and between doctor and manager. And each gets handled in a different way. 1 Staffer versus staffer Staffer and staffer conflict becomes apparent a number of ways. … [Read more...] about How to end 3 costly kinds of office conflict

You can be personally liable for what happens in your workplace

By Lynne Curry  bio It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager's company. The ugly truth? Personal tort actions against individual managers and employees often accompany discrimination and harassment claims. Disgruntled employees may target a manager not for what he did, but for … [Read more...] about You can be personally liable for what happens in your workplace

Do you have any of these 12 missing links in your candidate experience?

Any business process is only as strong as the weakest link—and your candidate experience is no different. A CareerBuilder study of more than 4,500 workers and 1,500 hiring managers outlines the complex perceptions, attitudes, and behaviors of both candidates and hiring managers to better help employers identify and address where they fall short in their current process, which … [Read more...] about Do you have any of these 12 missing links in your candidate experience?

In era of #MeToo, employers are still failing to take new steps to address sexual harassment

The spotlight on workplace sexual harassment since fall 2017 has led to high-profile resignations, terminations, and lawsuits. And while the revelations and consequences have prompted ongoing, national conversations about appropriate behavior, only 32 percent of working Americans said that their employer has taken new steps to prevent and address sexual harassment in the … [Read more...] about In era of #MeToo, employers are still failing to take new steps to address sexual harassment

Are employees embezzling funds from your medical practice?

Embezzlement is easy in a medical office because little amounts come through every day, many of them in cash, and $5 here or $10 there doesn't get missed. The scheme can be as simple as a staffer walking off with a bit of cash now and then. But it can also be elaborate. Somebody sets up a fictitious vendor and writes checks to the bogus company. Or somebody sets up a bank … [Read more...] about Are employees embezzling funds from your medical practice?

Being a great leader by applying what I’ve learned as a mother

By Abby Curnow-Chavez  bio With Mother's Day just behind us, I've been thinking about the connection between motherhood and my other "job" – not the one of mom to teenage boys, but my work as a leadership consultant and executive coach.  As parents, we are "leading leaders" and just like leaders in business, shifting from parenting to "leading leaders" requires an … [Read more...] about Being a great leader by applying what I’ve learned as a mother

A six-question oral survey can help the manager and improve morale

The people closest to the work are the ones who have the best suggestions for improving it. You can take advantage of staff ideas by getting their recommendations in an informal survey. Not only will it generate usable ideas for the manager, but it may help morale because when people are asked for their opinions, they become committed to the organization. There's a sense … [Read more...] about A six-question oral survey can help the manager and improve morale

4 tricks to surviving and thriving in a highly political office

A medical office is filled with many different personalities and many different dynamics. And with those differences come office politics. And with the politics the manager can become a casualty. Here are the solutions to five situations where politics and personalities come into play. They are outlined by Margaret Hintz, SPHR, manager of HR services for Insperity, an … [Read more...] about 4 tricks to surviving and thriving in a highly political office

How I use disagreements to build stronger teams

By Audrey Epstein  bio Because I facilitate team sessions for a living, I've seen lots of team interactions—all kinds of drama, some shouting and tears, but also lots of laughter, joy, and bold action. Much about teamwork has been researched, dissected, and discussed. Yet lately, I've been thinking a lot about an unexplored topic: how to get team members to disagree. … [Read more...] about How I use disagreements to build stronger teams