Why don't those staffers perform the way the manager wants them to perform? To a great extent it's because there's no connection between the staffer and the job. For an employee to do well, there have to be three connectors. They are: fit (or intellectual connection) passion (or emotional connection); and ownership (a sense of having enough importance to think and act like an … [Read more...] about How to handle the 4 most common types of “disconnected” staffers
Managing staff
Ohio staff spend one day a month in each of the other positions
The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a digestive health medical practice in Ohio. For efficiency, everybody has to have a concept of what everybody else is doing. To achieve just that, she requires her staff to spend one day a month in each of the other jobs. Sometimes one person sits with … [Read more...] about Ohio staff spend one day a month in each of the other positions
How to handle patient abuse of workers’ compensation or disability claims
Most likely you've already learned to manage the administrative issues and challenges related to workers' compensation and disability claims. Far more difficult to manage, however, are issues related to patients who are trying to abuse the system — particularly patients who expect you to cooperate, or even participate, in their schemes to bilk the system. As one medical … [Read more...] about How to handle patient abuse of workers’ compensation or disability claims
What #MeToo means for corporate America and why employers must continue to address sexual harassment in the workplace
The #MeToo movement brought awareness and conversation to one of the most urgent issues facing the workplace today, but not enough data has been available to point to the causes or solutions until now. A new study, "What #MeToo Means for Corporate America," conducted by the Center for Talent Innovation (CTI), is the first of its kind to measure the scope of the problem within … [Read more...] about What #MeToo means for corporate America and why employers must continue to address sexual harassment in the workplace
5 actions to take when you hear, “I don’t trust you”
By Audrey Epstein bio Talking about trust is tough in business. When a colleague tells you, "I don't trust you" your first instinct is probably to react defensively or aggressively, and rarely with curiosity and an openness to understand. You take "I don't trust you" as an attack on your character and an afront to your integrity. But trust is the foundation for strong, … [Read more...] about 5 actions to take when you hear, “I don’t trust you”
3 tips for selecting a health and benefits advisor
By David C. Fortosis bio The responsibility of selecting, designing, financing, and managing employee benefits is a critical task in today's medical office business. Retirement and medical benefits are subject to more and more legislation and require adherence to legislative mandates. In addition, the combination of retirement and health and welfare benefits … [Read more...] about 3 tips for selecting a health and benefits advisor
Three dimensions of medical practice cohesion
By Nick Hernandez bio Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and an intuitive understanding of the collective actions of your medical practice and of the importance of teamwork, resulting in increased productivity. Cohesion is achieved by fostering positive … [Read more...] about Three dimensions of medical practice cohesion
Genetic testing emerges as new trendy workplace benefit
Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and retention efforts. Some West Coast technology companies have even begun offering novel health-related benefits, like overnight breast-milk shipping and elective egg freezing. Increasingly, genetic testing is being offered as an … [Read more...] about Genetic testing emerges as new trendy workplace benefit
Can you turn Gen Yers into solid workers? And are you ready for Gen Z?
By Lynne Curry bio Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They've known severe economic recession, the War on Terror and global warming. Is it any wonder they don't believe in the American Dream? They're fifteen to twenty-one, and entering the workforce. If you've hired Gen Z employees, or if your … [Read more...] about Can you turn Gen Yers into solid workers? And are you ready for Gen Z?
Is your career headed nowhere?
In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your career goals? As baseball great Yogi Berra said, "If you don't know where you're going, you might not get there." Understanding the process Although a performance appraisal or a new year may seem like an ideal time to set goals, … [Read more...] about Is your career headed nowhere?