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Manager, Brace Yourself: The January Resignation Rush Is Coming

January 9, 2025

 By Lynne Curry “My job’s been a pressure cooker of rush projects, travel and late-night emails for the last two years. The final straw came on Christmas. My boss decided I’d be the one to cover any calls, as everyone else was married. After that, it wasn’t a difficult decision. I’m trading my corporate paycheck for peace of mind and evenings and weekends off. My new job has … [Read more...] about Manager, Brace Yourself: The January Resignation Rush Is Coming

Why Your Patients Want You to Text Them (And How to Do It Right)

January 2, 2025

Texting has become an increasingly popular mode of communication, not just for personal interactions but also for professional ones—including healthcare. Patients of all ages, from tech-savvy Millennials to older generations growing more comfortable with smartphones, are embracing text messaging for its convenience and accessibility. As a medical office manager, incorporating … [Read more...] about Why Your Patients Want You to Text Them (And How to Do It Right)

New Year, New Patients: Building a Strategic Marketing Plan for Your Practice

January 2, 2025

By Michele Krohn The new year is an ideal time for medical practices to evaluate and update their marketing strategies, ensuring they effectively reach patients, expand referral networks, and enhance their reputation in the healthcare community. This guide outlines essential steps to develop a comprehensive marketing plan. Conduct a SWOT Analysis A SWOT Analysis … [Read more...] about New Year, New Patients: Building a Strategic Marketing Plan for Your Practice

Payroll Part 3: How to Outsource Payroll for Your Medical Office

January 2, 2025

Outsourcing payroll can be a game-changer for medical office managers, freeing up time, reducing errors, and ensuring compliance with ever-changing regulations. However, the process of outsourcing payroll requires careful planning and execution to ensure it meets the needs of your practice. Here’s a step-by-step guide to help you outsource payroll … [Read more...] about Payroll Part 3: How to Outsource Payroll for Your Medical Office

Winter Safety Checklist for Parking Lots, Walkways, and Office Entrances

December 17, 2024

Winter weather can present significant safety challenges for office managers, employees, and visitors alike. Snow, ice, and freezing temperatures increase the risk of slips, trips, and falls, making it essential to take proactive measures to maintain safe and accessible conditions around your office. This comprehensive Winter Safety Checklist will help you address potential … [Read more...] about Winter Safety Checklist for Parking Lots, Walkways, and Office Entrances

Year-End Reflections: Evaluating Successes and Challenges in Your Medical Office

December 17, 2024

As the year comes to a close, it’s the perfect time to reflect on the journey your medical office has taken over the past 12 months. Year-end reflections are more than just a way to wrap up the year—they’re a tool for growth, offering valuable insights into what’s working and what needs improvement. By taking inventory of your successes and challenges, you can set a clear path … [Read more...] about Year-End Reflections: Evaluating Successes and Challenges in Your Medical Office

Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office

December 11, 2024

Hiring a payroll specialist for your medical office is a big decision. Payroll isn’t just about cutting checks—it’s about ensuring compliance with labor laws, maintaining employee satisfaction, and keeping the financial operations of your practice running smoothly. Here’s how you can find the right person for the job. Define the Role Clearly Before you … [Read more...] about Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office

Medical innovations, technologies and procedures spur changes in CPT 2025 Code Set

December 11, 2024

The emergence of medical innovations, new technologies and cutting-edge procedures spurred most of the annual changes presented in the release of the Current Procedural Terminology (CPT®) 2025, the nation’s uniform data-sharing code set for medical procedures and services published by the American Medical Association (AMA). “The CPT code set is the … [Read more...] about Medical innovations, technologies and procedures spur changes in CPT 2025 Code Set

Payroll Part 1: Deciding Between In-House and Outsourced Payroll

December 4, 2024

As a medical office manager, one of your critical responsibilities is ensuring payroll runs smoothly and accurately. It’s not just about paying your team on time—it’s also about compliance with tax laws, handling deductions, and ensuring employee satisfaction. Deciding whether to manage payroll in-house or outsource it is a significant decision that can impact your office’s … [Read more...] about Payroll Part 1: Deciding Between In-House and Outsourced Payroll

Coding Update: Important Changes Coming in 2025

December 4, 2024

In 2025, there are important updates coming to both ICD-10 and CPT codes that medical office managers should be aware of, as these changes will impact how diagnoses and procedures are documented and billed. ICD-10 Changes The ICD-10 system will see 252 new codes, 36 deletions, and 13 revisions. These updates are aimed at providing more specificity in certain areas of … [Read more...] about Coding Update: Important Changes Coming in 2025

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