How to spot burnout early—and what you can do to prevent it. In many practices, the front desk is the heartbeat of daily operations. It’s where patients are welcomed, phones are answered, insurance is verified, appointments are booked, and problems are triaged—often all at once. With so much responsibility and constant pressure, it’s no wonder administrative burnout is on the … [Read more...] about Are Your Front Desk Staff Burning Out? Signs and Solutions
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TikTok, Yelp & Online Reviews: What Managers Should (and Shouldn’t) Do
Protecting your practice’s reputation in the age of social media. In today’s digital world, a patient’s first impression of your medical practice may not come from your website or a phone call—it might come from a TikTok video, a Yelp review, or a Google star rating. Whether it’s a glowing recommendation or a critical comment, online content can shape public perception and … [Read more...] about TikTok, Yelp & Online Reviews: What Managers Should (and Shouldn’t) Do
The Silent Revenue Killers in Your Practice
Spot the hidden issues draining your bottom line—and fix them fast. Medical practices don’t usually lose money in loud, obvious ways. Instead, revenue often slips away quietly, in the form of overlooked details, inefficient processes, or unchecked habits. These “silent revenue killers” don’t show up in bold red numbers—but they add up quickly. Here are seven of the most … [Read more...] about The Silent Revenue Killers in Your Practice
After Vacation Blues: Fixing the Post-Vacation Slump
By Lynne Curry Question: Three hours after my red-eye landed, I arrived at the office Monday morning and booted up my computer. Unfortunately, my brain didn’t boot up with it. I’m just not ready for my inbox to glare at me with 247 unread messages and a calendar packed tighter than a TSA line. Ten days ago, I left my spreadsheets and Slack threads behind to hike … [Read more...] about After Vacation Blues: Fixing the Post-Vacation Slump
8 Office Time-Saving Hacks from Other Managers
When you’re running a busy medical office, every minute counts. Between managing staff schedules, handling patient concerns, processing insurance claims, and keeping the front desk running smoothly, there’s little room for inefficiency. That’s why we reached out to experienced medical office managers across the country to share their best time-saving strategies—the real-life … [Read more...] about 8 Office Time-Saving Hacks from Other Managers
CMS and Telehealth Reimbursement in 2025: What Changed?
If your medical office embraced telehealth during the pandemic, you’ve probably seen how convenient and cost-effective it can be for both patients and providers. But as you’ve also likely noticed, CMS (Centers for Medicare & Medicaid Services) continues to tweak the rules and reimbursement rates for virtual care. So what’s different in 2025—and what do you need to do to … [Read more...] about CMS and Telehealth Reimbursement in 2025: What Changed?
The Heroine with a Headcount: Handling the Disruption Diva
By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple velocity. … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva
Manager briefing: Extreme heat emergency protocols
Objective: To ensure the safety and well-being of staff and patients during extreme heat weather conditions through proactive planning, immediate response measures, and ongoing monitoring. Key Points Preparation Emergency Plan Review and update the office’s emergency plan to include specific protocols for extreme heat. Ensure all staff are familiar with the … [Read more...] about Manager briefing: Extreme heat emergency protocols
Employee safety briefing: Summer high temperatures
Dear Team, As the summer heat intensifies, we want to ensure your well-being and safety both in the office and during your daily activities. High temperatures can pose health risks and affect your performance, so it's important to take necessary precautions. This safety briefing will provide you with valuable guidelines for staying safe during summer high … [Read more...] about Employee safety briefing: Summer high temperatures
What’s New in Coding: Summer 2025 Updates
Summer is in full swing, and while your providers may be dreaming of vacations, you’ve got your eye on something else—coding updates. As of July 1, 2025, several important coding changes have taken effect, and it’s a great time to make sure your team is up to speed. Whether your office specializes in primary care, orthopedics, behavioral health, or anything in between, staying … [Read more...] about What’s New in Coding: Summer 2025 Updates