Paid continuing education is one of the most popular perks you can offer your employees. Besides making your staff happier, paid upgrading and training also benefits the practice in at least five ways. Enhancing knowledge and skills: Continuing education and staff upgrading help employees to stay current with the latest advancements and trends in the healthcare industry. … [Read more...] about 5 reasons to pay for medical office staff education
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Mandatory training compliance checklist
Ensuring that all staff have completed mandatory training is critical for maintaining compliance and promoting a safe, effective work environment. Use this checklist to streamline the process and confirm that every team member has met their training requirements. 1. Identify Required Training Programs List all mandatory training required by local, state, and federal … [Read more...] about Mandatory training compliance checklist
How to build a successful patient feedback system
A good patient feedback system is essential to enhancing the quality of care your practice provides and ensuring patient satisfaction. This system not only allows you to gather valuable insights but also demonstrates your commitment to continuous improvement and patient-centered care. Here are key steps to establish an effective patient feedback system in your medical … [Read more...] about How to build a successful patient feedback system
3 steps to set up your strategic planning process
By Nick Hernandez bio There are many different models and action steps for strategic planning. Attempting to "jump right in", however, is ill-advised. Undertaking some basic pre-work will help to ensure better success for the strategic planning process. Here are three prerequisites for strategic planning: 1. Agree on a strategic planning process You should provide … [Read more...] about 3 steps to set up your strategic planning process
How to Implement a Leave Donation Program to Support Employees Affected by Disaster
As a medical office manager, fostering a supportive and compassionate workplace is essential, especially when employees face personal crises or disasters. One way to support your team in difficult times is by implementing a leave donation program. This allows fellow employees to donate unused leave to help their coworkers who need extra time off due to emergencies or disasters. … [Read more...] about How to Implement a Leave Donation Program to Support Employees Affected by Disaster
HR UPDATE: Who will win the return to office fight?
By Lynne Curry If you love working from home, and dread returning to the office, here’s the stark question you may face this year—are you willing to lose your job? This crossroads looms large for millions of workers. After tasting the benefits of remote work—zero commutes and better work-life balance—many employees feel reluctant to trade that freedom for fluorescent … [Read more...] about HR UPDATE: Who will win the return to office fight?
How to navigate compliance and regulatory updates
In the ever-evolving healthcare industry, medical office managers play a pivotal role in ensuring that their practices not only adhere to current healthcare regulations but also anticipate and adapt to forthcoming changes. Compliance and regulatory updates are not merely legal obligations but cornerstones of patient safety, quality care, and operational success. In this … [Read more...] about How to navigate compliance and regulatory updates
Marketing your medical practice: Strategies for office managers
Marketing your medical practice might feel like a big task, but with the right strategies, you can help your practice grow and stand out in a competitive market. Let’s explore some key marketing tactics you can implement to boost visibility and build trust with your patients. 1. Build an Online Presence In today’s world, a strong online presence is non-negotiable. If your … [Read more...] about Marketing your medical practice: Strategies for office managers
“Why are you leaving us?” 5 key questions to ask staffers who resign
There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why are you leaving us?” 5 key questions to ask staffers who resign
Mastering Revenue Cycle Management Audits: A Guide for Medical Office Managers
Revenue Cycle Management (RCM) audits might not be the most glamorous part of running a medical practice, but they’re undoubtedly one of the most critical. As a medical office manager, you’re at the heart of ensuring that your practice’s financial health is strong, compliant, and efficient. By regularly auditing your RCM processes, you can identify problems before they snowball … [Read more...] about Mastering Revenue Cycle Management Audits: A Guide for Medical Office Managers