Introduction Workplace conflicts happen—it’s just part of working with people. As an office manager, you’re often the go-to person for keeping things from boiling over and helping everyone get back on the same page. Whether it’s a disagreement between coworkers, frustration over office policies, or just a simple miscommunication, knowing how to step in the right way can make a … [Read more...] about Quick Conflict Resolution Cheat Sheet
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Job Security Is Dead; Reset Your Workplace with Radical Transparency
By Lynne Curry Job security is dead for four out of every five U.S. employees. U.S. According to a December 2024 survey of 1,115 U.S. employees: 92% fear a recession in 2025. 81% worry about losing their jobs. 76% expect layoffs to rise. 63% foresee more business closures than in 2024. 57% think finding a job will be harder. 52% anticipate worsening … [Read more...] about Job Security Is Dead; Reset Your Workplace with Radical Transparency
Revenge Quitting: Why Employees Are Sabotaging Employers on Their Way Out
By Lynne Curry On Adam’s last day, he recorded a TikTok video walking through his employer’s facility, pointing out every OSHA violation. The video amassed millions of views, prompting an investigation and hefty fines for the company. Maggie managed her company’s social media accounts. After a heated argument with her boss, she changed all the account passwords and quit. … [Read more...] about Revenge Quitting: Why Employees Are Sabotaging Employers on Their Way Out
Better patient communication for better care and engagement
Effective patient communication is at the heart of a successful medical practice. It's not just about delivering medical care; it's also about creating a meaningful and lasting relationship with your patients. In today's digital age, the landscape of communication has expanded, offering numerous channels to connect with patients. From appointment reminders to follow-up care … [Read more...] about Better patient communication for better care and engagement
21 easy ways to boost practice profitability fast
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on your practice's bottom line. Here are 21 ways you can quickly boost practice profitability. 1. Name a reimbursement coordinator To get all the reimbursement possible, hire or appoint someone to be a reimbursement coordinator. It … [Read more...] about 21 easy ways to boost practice profitability fast
Background checks: better safe than sorry
By Dr. Steve M. Cohen You might think it unnecessary for your medical office, but I consistently recommend that my clients conduct background checks on all employees they intend to hire. Some of my clients are required to conduct background checks by state or federal statutes. This is especially widespread when employees will provide services to frail or vulnerable … [Read more...] about Background checks: better safe than sorry
18 great ideas to make you a better manager
Here are 18 good ideas that can be of value to any manager. 1 Reduce the interruptions. During busy times, move the chair around so your back is to the door. People hesitate to interrupt when they can’t make immediate eye contact with the manager. Stand up when people come in and stay standing. As long as the manager is standing, the visitor won’t start up a long … [Read more...] about 18 great ideas to make you a better manager
How to craft a comprehensive benefits package for your office staff
In today's competitive job market, offering an attractive benefits package is essential for medical offices looking to attract and retain top talent. For healthcare professionals and support staff alike, benefits can make a significant difference in their overall job satisfaction and quality of life. Crafting a comprehensive benefits package tailored to the needs of your … [Read more...] about How to craft a comprehensive benefits package for your office staff
How AI is Transforming Cybersecurity for the Healthcare Industry
As a medical office manager, you already know how important it is to protect sensitive patient data. From electronic health records (EHRs) to billing information, your practice handles an incredible volume of private and confidential data every day. Unfortunately, healthcare remains one of the top industries targeted by cybercriminals. But here’s some good news: artificial … [Read more...] about How AI is Transforming Cybersecurity for the Healthcare Industry
Humorbragging: Where Charm Meets Confidence
By Lynne Curry Are you heading into a job interview; meeting a new boss; pitching to potential investors, or stepping into another situation in which you need to impress—but don’t want to sound arrogant or conceited? Consider humorbragging—a strategy which you use self-deprecating humor, self-awareness and vivid storytelling while crediting yourself with traits like … [Read more...] about Humorbragging: Where Charm Meets Confidence