In the ever-evolving healthcare industry, medical office managers play a pivotal role in ensuring that their practices not only adhere to current healthcare regulations but also anticipate and adapt to forthcoming changes. Compliance and regulatory updates are not merely legal obligations but cornerstones of patient safety, quality care, and operational success. In this … [Read more...] about How to navigate compliance and regulatory updates
articles
Marketing your medical practice: Strategies for office managers
Marketing your medical practice might feel like a big task, but with the right strategies, you can help your practice grow and stand out in a competitive market. Let’s explore some key marketing tactics you can implement to boost visibility and build trust with your patients. 1. Build an Online Presence In today’s world, a strong online presence is non-negotiable. If your … [Read more...] about Marketing your medical practice: Strategies for office managers
“Why are you leaving us?” 5 key questions to ask staffers who resign
There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why are you leaving us?” 5 key questions to ask staffers who resign
Mastering Revenue Cycle Management Audits: A Guide for Medical Office Managers
Revenue Cycle Management (RCM) audits might not be the most glamorous part of running a medical practice, but they’re undoubtedly one of the most critical. As a medical office manager, you’re at the heart of ensuring that your practice’s financial health is strong, compliant, and efficient. By regularly auditing your RCM processes, you can identify problems before they snowball … [Read more...] about Mastering Revenue Cycle Management Audits: A Guide for Medical Office Managers
9 Ways to Build an Environment of Continuous Learning for Your Staff
As a medical office manager, you know the value of having a well-trained, motivated administrative team. But keeping your staff sharp and engaged requires more than just a good onboarding program. It’s about creating an environment of continuous learning—one where your team feels empowered to grow their skills and stay ahead of industry trends. Here’s how you can foster that … [Read more...] about 9 Ways to Build an Environment of Continuous Learning for Your Staff
8 ways good front desk staff can help market your medical practice
First impressions matter. Your front desk staff is often the first point of contact for patients, and they play a big role in shaping how people see your practice. Here’s how having good front desk staff can help market your medical practice and make it successful. 1. Friendly Greetings Make a Difference When patients walk into your office, a friendly … [Read more...] about 8 ways good front desk staff can help market your medical practice
January To-Do List for a Busy Medical Office Manager
The start of a new year is the perfect time to set the tone for success in your medical practice. January often brings a mix of wrapping up the previous year’s tasks, setting goals, and preparing for the months ahead. To help you stay organized, here’s a comprehensive to-do list to keep your office running smoothly and efficiently as you head into the new year. 1. … [Read more...] about January To-Do List for a Busy Medical Office Manager
Taking Care of Yourself as the Work Pace Ramps Up
January can feel like being thrust into a race after a peaceful stroll. The holidays are over, the inbox is full, and deadlines seem to stack up faster than you can tackle them. As the manager of a busy office, you're often the one holding it all together, but who’s holding you together? Let’s be honest: you can’t take care of your team, your patients, or your office if … [Read more...] about Taking Care of Yourself as the Work Pace Ramps Up
Manager, Brace Yourself: The January Resignation Rush Is Coming
By Lynne Curry “My job’s been a pressure cooker of rush projects, travel and late-night emails for the last two years. The final straw came on Christmas. My boss decided I’d be the one to cover any calls, as everyone else was married. After that, it wasn’t a difficult decision. I’m trading my corporate paycheck for peace of mind and evenings and weekends off. My new job has … [Read more...] about Manager, Brace Yourself: The January Resignation Rush Is Coming
Why Your Patients Want You to Text Them (And How to Do It Right)
Texting has become an increasingly popular mode of communication, not just for personal interactions but also for professional ones—including healthcare. Patients of all ages, from tech-savvy Millennials to older generations growing more comfortable with smartphones, are embracing text messaging for its convenience and accessibility. As a medical office manager, incorporating … [Read more...] about Why Your Patients Want You to Text Them (And How to Do It Right)