Join Michelle Krohn for this practical, ‘how-to” webinar that’s packed with the proven tricks, tips and techniques to improve customer service and patient satisfaction in your practice.  Here is just a sample of what you will learn: Why customer service starts the minute a patient walks up to your front desk or goes to your website, and how that directly affects practice growth and patient satisfaction Why customer service in medical offices often slips without anyone noticing or taking simple proven steps to improve your service Why poor communication and inadequate information has an immediate negative impact and the proven steps to take to immediately improve communication Why it pays to standardize your patient communication to improve customer support Specific, proven ideas, tips and techniques to immediately improve the patient experience at your office, including making appointments, keeping patients informed, making it easier to fill out forms, answering phones, managing and reducing wait times, setting up follow-up appointments, staying in touch with your clients … And MUCH MORE! Date: Wed.,… . . . read more.

Presentation Slides: Download PDF   A Step-by-Step Approach to Successful Succession Planning for Your Medical Practice Presenter: Nick Hernandez Join Nick Hernandez for this practical, ‘how-to” webinar that gives you a step-by-step approach to designing and implementing a succession plan for your medical practice that smoothly transfers ownership…minimizes potential conflict…and protects practice growth and profitability.  

  Tips and Tricks for Working with Microsoft Word Styles   Presentation Slides: Download PDF Presentation Files: Annual Report.docx and Market Summary and Plan.docx Presenter: Lori Dowhaniuk Lori Dowhaniuk will show you how to use styles to save time and deliver consistent high-quality MS Word documents every time.  

Presentation Slides: Download PDF   How to Manage a More Profitable Medical Practice During Difficult Financial Times Presenter: Ron Howrigon Join Ron Howrigon for this practical, ‘how-to” webinar that’s packed with the proven practice management ideas, tips and techniques to help you grow your practice revenue and profitability even in today’s challenging economy.

  Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, ‘how-to” webinar that’s packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace conflicts. How to recognize and respond to the most common types of office and staff conflict situations How to identify difficult and toxic staffers and recognize when conflict situations might arise What steps to immediately take when responding to common workplace conflict situations How to maintain your own “cool” and make it through unscathed when dealing with toxic, angry, and even nasty and insulting staffers The most effective way to start a conflict discussion that also helps avoid… . . . read more.

  Lisa Chase, MBA, Senior Director of Strategic Planning, Otolaryngology, Mount Sinai Health System, explains the latest advertising and marketing techniques that are paying off big for medical practices just like yours, including social media, email, virtual events, and more!

Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization.

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Join Karen Zupko, Founder and President of KarenZupko & Associates, in this fast-paced program filled with practical examples of how to modernize your revenue cycle, save on overhead, and improve collections.

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Jen Bell, MSOLE, CPC, CPMA, CHC, from Karen Zupko & Associates gives you the tools and knowledge you need to comply with new telehealth regulations. Learn how they apply to your practice and how to plan for the future.

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