Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Medical Office Manager
 Get Our Daily eNewsletter, MOMAlert, and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!

Upgrade to Premium Membership NOW for Just $90!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
Plus, You Get FREE Webinars, and MUCH MORE!

How to Manage a More Profitable Medical Practice During Difficult Financial Times

How to Manage a More Profitable Medical Practice During Difficult Financial Times Presenter: Ron Howrigon Join Ron Howrigon for this practical, ‘how-to” webinar that’s packed with the proven practice management ideas, tips and techniques to help you grow your practice revenue and profitability even in today’s challenging economy. Date: Wed., Mar 15, 2023 Time: 1pm – 2pm ET Cost: $97 (free to MOM Premium members) CLICK HERE to register for free.  

Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations

  Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, ‘how-to” webinar that’s packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace conflicts. How to recognize and respond to the most common types of office and staff conflict situations How to identify difficult and toxic staffers and recognize when conflict situations might arise What steps to immediately take when responding to common workplace conflict situations How to maintain your own “cool” and make it through unscathed when dealing with toxic, angry, and even nasty and insulting staffers The most effective way to start a conflict discussion that also helps avoid… . . . read more.

Marketing Your Medical Practice: What’s Working NOW

  Lisa Chase, MBA, Senior Director of Strategic Planning, Otolaryngology, Mount Sinai Health System, explains the latest advertising and marketing techniques that are paying off big for medical practices just like yours, including social media, email, virtual events, and more!

Building an Accountability Culture and a Thriving Practice

Lynne CurryJoin Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization.

. . . click here to view


Bringing Your Revenue Cycle into the 21st Century

Karen ZupkoJoin Karen Zupko, Founder and President of KarenZupko & Associates, in this fast-paced program filled with practical examples of how to modernize your revenue cycle, save on overhead, and improve collections.

. . . click here to view


Telehealth: What Office Managers Need to Know

Jen BellJen Bell, MSOLE, CPC, CPMA, CHC, from Karen Zupko & Associates gives you the tools and knowledge you need to comply with new telehealth regulations. Learn how they apply to your practice and how to plan for the future.

. . . click here to view



Telecommuter home office hazard assessment & inspection checklist

While not an OSHA obligation, it’s highly advisable to take measures to protect the health and safety of telecommuting office employees who work from home. How? By having employees seeking approval to telecommute designate a room or area as their home workspace and arranging for somebody to perform a hazard assessment inspection to verify that the workspace is safe, healthy and appropriate for the proposed use. Option 1: Have an office supervisor or manager visit the site and do a physical walk-through inspection; Option 2: Have the employee videotape the space and/or submit detailed photos and a floor plan and do the inspection virtually; Option 3: Have the employee inspect the space himself/herself. Whoever does the assessment should use the Checklist below.

Tool: Model Mandatory Face Mask Policy

More than 20 states have enacted laws requiring the use of face masks or coverings in indoor public places, which would include workplaces like medical offices. Here’s a Model Policy incorporating current legal requirements and public health guidance that you can adapt for your own office.

Tool: Model COVID-19 Contact Log Sheet

Maintaining social distancing will be the price that medical offices and other businesses will have to pay to reopen and remain open until the COVID-19 threat goes away. But for social distancing to work, there must be a way to track and analyze actual encounters between people at your facility. One simple way to gather the essential data is to have employees and visitors complete a contact log sheet. Here’s a model your office can adapt for its own use.


Supreme Court ruling extends workplace protections to LGBTQ workers

By Mike O’Brien bio SEXUAL ORIENTATION AND TRANSGENDER STATUS NOW ARE PROTECTED CLASSES NATIONALLY: Federal civil rights law protects gay, lesbian, and transgender employees, the United States Supreme Court announced June 15 in a landmark ruling. The historic decision will extend workplace anti-discrimination and anti-harassment protections to about 8 million LGBTQ workers nationwide. The ruling also vindicates a position long taken by the federal Equal Employment Opportunity Commission (EEOC). It is a defeat, however, for the Trump administration, which opposed the EEOC. President Trump instructed the Department of Justice to argue that the provision of Title VII of the Civil Rights Act that bars discrimination based on sex did not extend to claims of gender identity and sexual orientation bias. This led to the odd circumstance where two parts of the same government argued for opposite… . . . read more.