Missed appointments can disrupt your medical office’s workflow, impact revenue, and delay patient care. Implementing clear policies and proactive strategies can help reduce no-shows and last-minute cancellations while maintaining positive patient relationships. 1. Establish a Clear Cancellation Policy Set a clear, written cancellation policy that outlines the required … [Read more...] about Stop the No-Show Cycle: Smart Strategies for Medical Offices
Fail Forward: Turning Fear into Fuel for Success
By Lynne Curry Jeremiah avoided speaking up in meetings. Instead, he let others dominate team discussions. When his boss asked him to lead a department-wide update, he declined—it cost him a promotion. After landing the largest project her company had ever received, Maggie froze. When she didn’t deliver the first assignment by deadline, she lost the contract. Anna … [Read more...] about Fail Forward: Turning Fear into Fuel for Success
How to Handle Staff Scheduling Challenges Without Losing Your Mind
Staff scheduling is one of the most delicate juggling acts in your role. Between time-off requests, unexpected call-outs, and making sure the office runs smoothly every day, it’s easy to feel like you’re constantly putting out fires. While you can’t control everything, you can put systems in place that make scheduling more manageable—and keep your sanity intact in the … [Read more...] about How to Handle Staff Scheduling Challenges Without Losing Your Mind
Creating a safe and healthy work environment for your staff
One of your top priorities is ensuring a safe and healthy work environment for both your administrative and clinical staff. This not only enhances productivity and morale but also ensures compliance with relevant regulations. Here’s a guide on how to create a safe and healthy workspace for everyone in your practice, including information on common types of … [Read more...] about Creating a safe and healthy work environment for your staff
How to help your staff become more financially literate
Financial literacy is essential for the smooth operation of a medical office. When your staff understands basic financial principles, they contribute more effectively to the practice’s overall financial health. Improving financial literacy among your team not only helps in managing day-to-day tasks more efficiently but also empowers staff to make informed decisions that benefit … [Read more...] about How to help your staff become more financially literate
What to do when your doctor becomes a patient
Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though their silence about their own health might lead staff and patients to believe otherwise. Physician illness is a topic that's not often discussed, even within the physician community. When physicians do broach the subject, … [Read more...] about What to do when your doctor becomes a patient
Micro-Retirement: Taking a Time-Out During Your Career
By Lynne Curry Are you craving a new adventure? Has your once-steady career momentum fizzled—or worse, have you burnt out? Does the thought of grinding away another 10, 20, or 30years until retirement leave you feeling drained? If so, you’re not alone. Dana Saerstein, 31, decided she’d had enough. “If I keep working myself to the bone until I’m 60, I might never … [Read more...] about Micro-Retirement: Taking a Time-Out During Your Career
Medical Office Cleaning Guide
Maintaining a clean and sanitary medical office is essential for ensuring patient safety, preventing infections, and creating a professional environment. Use this guide to establish and maintain an effective cleaning routine. Daily Cleaning Tasks Reception and Waiting Areas: Wipe down all high-touch surfaces (doorknobs, light switches, countertops, chairs, and tables) … [Read more...] about Medical Office Cleaning Guide
Avoid common medical billing mistakes to maintain revenue and ensure compliance
Medical billing is a critical component of a healthcare practice’s revenue cycle. However, it's an area rife with potential errors that can lead to delayed payments, denied claims, and lost revenue. As a medical office manager, ensuring accuracy in billing processes is paramount. Here’s a guide to common medical billing mistakes and strategies to avoid them. Common Medical … [Read more...] about Avoid common medical billing mistakes to maintain revenue and ensure compliance
Oversharing: Can You Please Curb Your TMI?
By Lynne Curry When "Heather" met with her boss to request a week of personal leave, she didn’t intend to spill her deepest secrets. But Heather needed someone to understand—the sleepless nights, the gut-wrenching choice, the unbearable fear of raising a child with birth defects. Her boss listened without judgment. Still, in the days that followed, Heather couldn’t shake … [Read more...] about Oversharing: Can You Please Curb Your TMI?