Why you need this policy: Personnel issues are among the most difficult problems faced by medical practice management. And few personnel issues are any tougher than sexual harassment. How this policy helps you: The starting point in managing sexual harassment is to establish a clearly written, specific policy that includes a/an: Policy statement indicating that sexual … [Read more...] about Model Policy: Sexual harassment
For payment plans, credit cards on file mean payments on time
For any patients on a payment plan, having a credit card on file is just good business, says a New Jersey practice administrator. Automatic card payments are the only way an office can be assured of getting the agreed-upon amount at the agreed-upon time. The practice administrator uses that approach for a dermatology practice and also for a second practice she manages as a … [Read more...] about For payment plans, credit cards on file mean payments on time
Get organized or suffer
By Steve M. Cohen bio I usually focus more on the serious sides of personnel management, the kind of issues that can close down a business or organization if mishandled. "Getting organized" might not sound like one of those issues, but I've witnessed cases where disorganization was clearly a factor in success and failure. Especially in environments like those faced … [Read more...] about Get organized or suffer
Practices recognize that health care compliance management must be addressed, despite challenges
A nationwide survey finds health care organizations and businesses, including medical practices, confront time and staffing challenges when it comes to health care compliance management. Expertise is also an issue, as is keeping up with changes. Nevertheless, medical practices and other health care providers recognize the importance of health care compliance management. The … [Read more...] about Practices recognize that health care compliance management must be addressed, despite challenges
Health care spending grew in 2014, with more dollars going to brand drugs
Spending on health care for the privately insured in the United States grew at a steady rate over the past five years, increasing 3.4 percent in 2014, finds a new report from the Health Care Cost Institute (HCCI), a nonpartisan research organization. Use of health care services continued to fall in 2014, while prices for all categories of services continued to rise. Despite a … [Read more...] about Health care spending grew in 2014, with more dollars going to brand drugs
Managing the workload
Editor's picks: 8 work-saving email tips for busy office managers Not enough time in the day? Here are four good ways to find new minutes 5 proven tips to manage purchasing and inventory more effectively … [Read more...] about Managing the workload
Simple differences may hide volumes
By Steve M. Cohen bio Management is often a game of differentiating between the mundane and the critical. Like many things involving humans, management often includes a lot of seemingly similar demands that turn out to be very different. One of the most important can involve the difference between "practice" and "policy." Legally and otherwise, there's a … [Read more...] about Simple differences may hide volumes
Employee communication
Editor's picks: Effective communication leads to greater staff engagement and better company reputation Boost staff performance by communicating more clearly An inexpensive organizational fix: communication … [Read more...] about Employee communication
Management really does matter
By Steve M. Cohen bio Although most of us assume the obvious, it's worth stressing the underlining need for good management and "mess management" in any organization. There is much that you can do to anticipate the potholes and to navigate around them if you are savvy and prepared. It helps if you have formal education in leadership and management, but even if you don't, … [Read more...] about Management really does matter
IOM report targets diagnostic errors, calls for medical offices to help improve process
Estimating that most individuals experience at least one diagnostic error at some point in life, and 5 percent of adults experience an error each year, a report from the Institute of Medicine (IOM), Improving Diagnosis in Health Care," the latest in its Quality Chasm Series, asserts that "[i]mproving the diagnostic process is not only possible, but also represents a moral, … [Read more...] about IOM report targets diagnostic errors, calls for medical offices to help improve process