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TERMINATION

To avoid a messy workplace theft investigation, can we just fire our prime suspect?

By Lynne Curry Question: Several years ago, when one of our employees was stealing from other employees’ purses and lockers, we called the police. The process — calling the police, alerting our insurance carrier and interviewing multiple employees to show fairness so we wouldn’t get sued for wrongful termination when we fired the one employee — tore apart our company. Some of our best employees couldn’t believe we didn’t trust them. We tried to explain we had wanted to be fair, and that if we only singled certain employees, we’d stigmatize them forever, but two of our best, long-term employees were so angry they quit within a few months. Once again, we have a problem. Several employees have reported missing small things from their desks. These items appear to be… . . . read more.

HIRING & FIRING

Employees who ask to be fired: A new trend to obtain a strategic advantage

By Lynne Curry At first, you think you’re imagining things. Your employee, “Kevin,” seems to want you to fire him. It started with Kevin not showing up for two critical team meetings in a row. When you sent him a text asking, “what happened” after the first, he responded, “It wasn’t on my radar.” You sent him an individual meeting request to ask him about this, but he was a “no show.” You planned to ask him to stay after the second team meeting, but he didn’t show up. In the meantime, your hear a complaint from another staffer: “He treats me with total disrespect. Maybe it’s that I’m a woman, or Hispanic, but I don’t plan to take it anymore.” This cascade of problems tells you need to act… . . . read more.

YOUR CAREER

Your work honeymoon is over: What now?

By Lynne Curry The job that was so exciting when you landed it now bores you. A year ago, you would have joined the throngs of employees exiting their employers in the Great Resignation. Now you hesitate. What if media accounts about the looming recession result in any shiny new job you accept evaporating within months if you’re laid off as “last hired, first let go”? Maybe you need to hunker down, and breathe new life back into a job that’s more secure, even if it has grown stale. Except—can you? Or will you have as much success as when you pour water on dehydrated food on a camping trip, and it still doesn’t taste fresh? If you’re caught in this bind, what’s happened to you is predictable and you… . . . read more.

MANAGING STAFF

Quiet firing meets quiet quitting

By Lynne Curry Quiet quitting, the employee behavior pattern that swept through the nation this summer after a viral TikTok video in July, has met its match—quiet firing. Employers, disgusted by employees that consider it justified to do the bare minimum at work, are blessing these employees out the door. Managers take action In September 2022, 91% of 1,000 managers surveyed reported taking action against quiet quitters or firing them (1 in 3 managers have responded to ‘quiet quitting’ with ‘quiet firing’ – ResumeBuilder.com). One in three of the surveyed managers reported firing quiet quitters; 75% of the 1000 managers described firing quiet quitters as justifiable. Managers that didn’t outright fire quiet quitters took other actions. 27% of them denied raises to quiet quitters; 23% denied promotions to quiet quitters…. . . . read more.

PRODUCTIVITY

Forget multitasking! Here are 4 ways to improve your focus and get more done

It’s a typical day at work. You’re on the computer, entering data, while you’re talking on the phone. A staff member comes to your office door, stack of papers in hand, and you motion for her to come in and put the papers on your desk. You continue your phone conversation, momentarily removing your hands from the keyboard in order look through the papers. You’re a multitasking dynamo! But are you really an efficient and effective manager? In fact, researchers find that the interruptions caused by switching tasks have a negative effect on the retention of information. Multitasking is inefficient The problem has to do with the impact of distraction and how it affects memory. Older adults especially have difficulty reengaging quickly when tasks are interrupted. In other words, while… . . . read more.

HIRING

College…no longer the golden ticket for employers or employees

By Lynne Curry College was once the “golden ticket” to the American Dream of greater job security and higher lifetime wages. In the last decade, however, college enrollments have declined. According to a recent Harris poll, 51% of U.S. adults report that skyrocketing college costs have decreased their ability to pursue a post-high school education.1 Although 62% of U.S. employees 25 or older lack a college degree, some employers still use the college degree as gatekeeper when assessing which candidate to hire or promote.2 Does this work any longer, or are employers missing out on skilled employees with talent and drive because the best potential hires lacked the time and money to attend college? No longer the only path Some employers, perhaps forced by the Great Resignation to seek out… . . . read more.

CODING & BILLING

CPT update for COVID-19 boosters adapted to omicron

The American Medical Association has announced an update to Current Procedural Terminology (CPT)®, that includes eight new codes for the bivalent COVID-19 vaccine booster doses from Moderna and Pfizer-BioNTech. The updated boosters are adapted for the BA.4 and BA.5 Omicron subvariants and the original coronavirus strain in a single dose. Four of the eight CPT codes (91312, 91313, 0124A and 0134A) are effective for use immediately as the U.S. Food and Drug Administration (FDA) has authorized Moderna’s new COVID-19 booster in individuals 18 years of age and older and Pfizer-BioNTech’s new COVID-19 booster in individuals 12 years of age and older. Four CPT codes (91314, 91315, 0144A and 0154A) will be effective for use on the condition that the FDA authorizes Moderna’s new COVID-19 booster in individuals 6 years through… . . . read more.

HIRING

3 things to know about background checks

“No, we didn’t do a background check on her before we hired her. She seemed like such a nice person.” “Well, I just ‘Googled’ him, and it looks like he has some sort of criminal record, but I can’t see what it is.” These are things we occasionally hear from our members on the topic of background checks. Although nobody wants to think the worst of every applicant, it just makes good business sense to look into a person’s background before you make them your employee. This is especially true when you are hiring someone who will have access to your company’s financial records and/or to patient financial information such as social security and credit card numbers. A call that we hate to get, but we do get occasionally, is… . . . read more.

BILLING & CODING

Telehealth policy to change after the COVID-19 public health emergency

The COVID-19 public health emergency has been extended to Oct. 13. Of particular interest to medical practices is the continuation of telehealth flexibilities, which will expire at the end of the public health emergency. US Department of Health and Human Services Secretary Xavier Becerra officially renewed the declaration in mid-August. The emergency declaration has been in place since January 2020, and the latest renewal came as the Omicron offshoot BA.5, the most contagious variant yet, continues to stake its claim in the US. Daily case rates, though vastly undercounted, are the highest they’ve been in months, as are COVID-19 hospitalizations and deaths. Data published in August by the US Centers for Disease Control and Prevention shows that more than half of the country’s population lives in a county with a… . . . read more.

CMS

Reminder: 2023 MIPS self-nomination closes Sept. 1

The Centers for Medicare & Medicaid Services (CMS) would like to remind you that the end of the 2023 MIPS Self-Nomination for Qualified Clinical Data Registries (QCDRs) and Qualified Registries is Sept. 1, 2022, at 8 p.m. ET. The Self-Nomination form on the Quality Payment Program (QPP) website will lock at the deadline, and users won’t be able to make additional edits. You need to ensure that your 2023 MIPS Self-Nomination form is complete and then click the Submit for Review button on the QPP website before the deadline. You can only submit the Self-Nomination form for review after all required fields are complete on each tab. Each tab has a vertical progress indicator on the left side of the form that shows your progress. A green checkmark shows you’ve completed the tab,… . . . read more.


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