By Lynne Curry bio Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to get you out of the way? If you supervise a bully employee, you know the angst. Supposedly, you have more power, and so should be able to handle the employee's antics. Except the bully employee might have the protection of … [Read more...] about 5 guidelines that save you if you supervise a bully employee
Your career
Is lack of feedback and communication leaving your employees unfulfilled?
More than 40% of small business employees say they receive no feedback from their company and its managers, even though consistent performance evaluation is considered by human resources experts to be one of the most important qualities of a manager. This lack of feedback is having a negative impact on the enthusiasm of small business employees, according to a new survey by … [Read more...] about Is lack of feedback and communication leaving your employees unfulfilled?
Look back to lead forward
By Cheryl Toth, MBA bio Every autumn, it's easy to get bogged down with next year's budget crunching, fret about the unveiling of Medicare's new conversion factor, or worry about the amount of this year's physician bonuses. Because in the harried life of a practice manager, it's easy to focus on what hasn't been done and forget just how many things have. So that's exactly … [Read more...] about Look back to lead forward
Survey: Most workers happy with managers but don’t want the role themselves
Many employees like their bosses, but managers still have much work to do, according to new research from staffing firm Accountemps. Nearly two in three workers (64 percent) said they are happy with their supervisors, and another 29 percent are somewhat happy with their bosses. Only eight percent of workers give their manager a thumbs down. Yet, despite generally positive … [Read more...] about Survey: Most workers happy with managers but don’t want the role themselves
Office politics and how it damages your practice
By Elizabeth M. Miller bio Office politics can be a problem in any size medical office—from a company as large as 1,000+ to as little as a solo physician with two staff members. A definition "Office politics" is the use of networking within an organization to further one's own agenda. The word "networking" could easily be interchanged with the word "gossiping". … [Read more...] about Office politics and how it damages your practice
Decoding workplace personality conflicts
By Lynne Curry bio No one told you when you accepted a medical office manager job that your primary role would be that of peacemaker. You thought you'd be overseeing systems and finances; that the major hiccups you'd have to resolve would be ones involving computers and upset patients. Not even close. Instead, you put out people fires daily. The players There's … [Read more...] about Decoding workplace personality conflicts
How to disagree with your friends about politics and keep them too
In past elections, our front yards, t-shirts, car bumpers and water cooler conversations proudly campaigned for the presidential candidate of our choice. In 2016, most are afraid to utter the name of the person they plan to vote for on November 8. Research by Joseph Grenny and David Maxfield, cofounders of VitalSmarts and the authors of the business bestseller Crucial … [Read more...] about How to disagree with your friends about politics and keep them too
CDC provides guidelines for flu season, recommends health care workers get flu shot
Flu is a serious contagious disease that can lead to hospitalization and even death, says the Centers for Disease Control. Therefore, the CDC urges Americans to take the following actions to protect themselves and others from influenza (the flu). 1. Take time to get a flu vaccine. CDC recommends a yearly flu vaccine as the first and most important step in protecting … [Read more...] about CDC provides guidelines for flu season, recommends health care workers get flu shot
Are the expressions you use dating you?
Certain expressions immediately make people think of another era. Among these are the cat's pajamas, the apple of my eye, hold your horses, and a feather in your cap. Perhaps your parents or grandparents peppered their conversations with these expressions; if so, these sayings, while outdated, might make you smile. However, it's unlikely you'd tell an employee that an … [Read more...] about Are the expressions you use dating you?
How to deliver a great presentation on any topic
To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them counts. "It doesn't matter how good the idea or how brilliant the insight," if it isn't well articulated, it fails, says Patricia Fripp, CSP, CPAE, a San Francisco executive speech coach. Worse, the manager's career can fail right along with it. Here are the … [Read more...] about How to deliver a great presentation on any topic