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HUMAN RESOURCES

5 people problems and how to solve them

By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.

YOUR CAREER

Preparation is the key to a good Zoom interview

By Lynne Curry bio Question: After unsuccessfully responding to job listings on LinkedIn and Indeed.com for five weeks, I finally received a request to interview. When I asked, “Where do I meet you?” I learned I’d be interviewed via Zoom. I’ve had bad experiences with Zoom. For some reason, they have my name misspelled; I’ve tried but haven’t been able to fix this. I can’t even get into my Zoom account; my password’s at my former office and Zoom insists on sending the password reset to my former, extinct email. And I find it distracting looking at my face when I’m speaking. My brother-in-law promises to help me fix the name thing, but I’m even more panicked about the interview itself. I need this job and need to know how… . . . read more.

YOUR CAREER

Job searching during a pandemic

By Lynne Curry bio The career worst has happened. You lost your job during a pandemic. You suffer through the “sorry to tell you” call from your supervisor. When he says “take care of yourself,” you respond, “You take care too.” Then you sit frozen. When every employer is furloughing or laying or workers, how the heck are you supposed to get a new job? You spend the hours it takes to sign up for unemployment, and circle the date on your calendar when you need to have a new job. You spend a day cleaning up your resume and the next three days sending it out to every job you find posted in Indeed.com. No employer calls you. You call a few of your still-employed friends. They check with… . . . read more.

YOUR CAREER

Managing virtual teams in a COVID-19 era

By Lynne Curry bio If you’re a manager struggling your way up the steep virtual workplace learning curve, you may discover the COVID-19 pandemic makes you a better leader. Here’s how to navigate your way through this trial by fire. Focus on results Effective remote supervision requires managers to switch gears from supervising activities to managing results. Train yourself to keep your focus, and that of your team, on results and overall productivity. Say goodbye to micro-management.  Not only doesn’t it work, but you’ll drive your employees and yourself crazy if you keep them under a microscope from a distance.  Things come up for employees working from home that don’t when they’re at a regular work site. Let your employees know what you hold them accountable for and allow them… . . . read more.

WORKING WITH PHYSICIANS

How to handle the ‘bully doctor’ without losing your temper or your job

A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…


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YOUR CAREER

What to wear to a business conference

The event looks interesting. There are many great sessions from which to choose. And the location is ideal; in fact, it takes place in a city you’ve always wanted to …


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MANAGING THE OFFICE

The myth of multitasking

It’s a typical day at work. You’re on the computer, entering data, while you’re talking on the phone. A staff member comes to your office door, stack of papers in hand, and…


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YOUR CAREER

Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out

To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…


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MANAGING STAFF

Creating a peaceful office environment

It goes without saying that office conflict, poor attitudes, and negative staffers undermine peace and tranquility. But any bad behavior you bring to the workplace also…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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