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YOUR CAREER

Listening as if you mean it: an important managerial skill

By Lynne Curry It’s easy to give an excuse for not listening. You don’t have time; the speaker rambles or bores you. You already know what you’re about to hear. It’s harder to admit you’re a poor listener—isn’t listening something we do all the time? No. The opposite proves true. Most of us find it hard to listen to someone who has something to say we don’t want to hear. We instinctively interrupt, tune out, or wait until the speaker finishes and then say what we wanted to say in the first place. The result—we miss hearing information we later wish we’d heard; we fall easily into “yes…but” arguments in which neither you nor the other person comes to terms with each other’s viewpoint. We sacrifice opportunities to draw out… . . . read more.

YOUR CAREER

Potential for disaster when you serve on a volunteer board

By Lynne Curry Sometimes you take on work for which you aren’t paid—because it matters, or because you’ve been talked into it. Perhaps you serve on the board of a non-profit healthcare corporation, offering your experience and knowledge as a medical office manager. Possibly you run for your condo association’s board of directors because you want some control over the condominium unit in which you live. Despite the zero pay, you occasionally face situations that require hard work and take every ounce of skill you possess. Recently, I helped a community health clinic 11-person board of directors when they found themselves petitioned by angry former employees and upset community members. They hadn’t expected the depth of allegations against the clinic or its top two leaders, nor to find their clinic… . . . read more.

YOUR CAREER

More than one-quarter of workers say pandemic contributed to career setback

According to new research from a global staffing firm, more than one-quarter of professionals (27 per cent) said their career has stalled since the start of the pandemic—and that number jumps to 55 per cent for those ages 18 to 24. In a separate poll, 49 per cent of senior managers revealed that they postponed promoting top performers due to the COVID-19 pandemic, and 61 per cent of those respondents worry about staff retention as a result. How careers have taken a hit Workers experiencing a stalled career reported feeling stuck when it comes to: Salary growth: 62 per cent Career advancement: 62 per cent Skills development: 42 per cent Ability to grow their professional network: 42 per cent And some professionals shared that they’re ready for a career move:… . . . read more.

WORKPLACE WELLNESS

Survey: 60 percent of US workers concerned about their mental health in pandemic’s aftermath

Amid growing anxiety about the pandemic’s impact on wellbeing, a new survey finds that US workers rank mental and psychological wellbeing as one of their biggest wellness concerns. Despite these worries, The Conference Board survey reveals that participation in programs including mental health resources and Employee Assistance programs has dropped. On the upside, the nationwide survey found that most respondents continued routine doctor’s visits to some degree during the pandemic—although women struggled more. Employees also report that they aren’t suffering in silence: An overwhelming majority feel their supervisor genuinely cares about their wellbeing—a likely basis for their comfort speaking of wellbeing challenges at work. Conducted from early to mid-March, the online survey polled more than 1,100 US workers representing a cross-section of people across industries, from lower-level employees to the CEO. Key findings include:… . . . read more.

5 action steps for regaining staff trust

By Lynne Curry bio  When employees or colleagues no longer trust you, they don’t tell you. Why would they? They don’t trust how you might react to what they say. Their distrust descends below the surface, though it shows up in them keeping their distance from you. Distrustful employees or coworkers protect their backsides. They withhold information. Their morale and productivity lowers. According to the Edelman Trust Barometer, one in three of the 33,000 employees surveyed don’t trust their employers1 and as a result provide their employers lower levels of engagement, productivity and loyalty.2,3 According to recent surveys, 25 to 50 percent of employees plan to leave their employers in 2021,4,5 with distrust ranking among the top reasons for this talent exodus. What created this distrust? Some describe it as collateral damage resulting from… . . . read more.

YOUR CAREER

Pandemic affecting your focus? Try these tips

By Indira Totaram bio The uncertainty and worry surrounding the coronavirus appear to have no end in sight—and it’s affecting the way we think and function. Since the onset of the pandemic, many of us find ourselves troubled by the inability to focus on even simple tasks. It’s as though our attention span is shorter or we are more distracted and overwhelmed than usual. And you wouldn’t be wrong to feel that way. In fact, 40 percent  of American workers are feeling less productive than usual. One helpful approach for understanding this occurrence is “Cognitive Load Theory,” which characterizes our minds as information processing systems. When solving for an unfamiliar problem, we rely on our “working memory,” which is limited in its capacity to retain information. However, if we are an expert… . . . read more.

MANAGING THE OFFICE

Professionals and employees reveal relocation plans amid pandemic

Relocation is a big consideration for both professionals and their employers right now. A recent study by a global staffing firm shows 44 per cent of workers surveyed said they would consider moving to a different city if their company offered long-term remote arrangements, and another three per cent have already made a move. 44 per cent of professionals would consider relocating, but only 16 per cent would be willing to take a pay cut to do so Nearly three in 10 companies are allowing workers to make a permanent move A separate poll of human resources (HR) managers suggests many companies are open to the idea of an anywhere workforce: 49 per cent of respondents reported their organization has allowed current staff to relocate temporarily, and another 27 per… . . . read more.

HUMAN RESOURCES

5 people problems and how to solve them

By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.

YOUR CAREER

Preparation is the key to a good Zoom interview

By Lynne Curry bio Question: After unsuccessfully responding to job listings on LinkedIn and Indeed.com for five weeks, I finally received a request to interview. When I asked, “Where do I meet you?” I learned I’d be interviewed via Zoom. I’ve had bad experiences with Zoom. For some reason, they have my name misspelled; I’ve tried but haven’t been able to fix this. I can’t even get into my Zoom account; my password’s at my former office and Zoom insists on sending the password reset to my former, extinct email. And I find it distracting looking at my face when I’m speaking. My brother-in-law promises to help me fix the name thing, but I’m even more panicked about the interview itself. I need this job and need to know how… . . . read more.

YOUR CAREER

Job searching during a pandemic

By Lynne Curry bio The career worst has happened. You lost your job during a pandemic. You suffer through the “sorry to tell you” call from your supervisor. When he says “take care of yourself,” you respond, “You take care too.” Then you sit frozen. When every employer is furloughing or laying or workers, how the heck are you supposed to get a new job? You spend the hours it takes to sign up for unemployment, and circle the date on your calendar when you need to have a new job. You spend a day cleaning up your resume and the next three days sending it out to every job you find posted in Indeed.com. No employer calls you. You call a few of your still-employed friends. They check with… . . . read more.


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