Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Medical Office Manager
 Get Our Daily eNewsletter, MOMAlert, and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!
EMAIL ADDRESS



Upgrade to Premium Membership NOW for Just $90!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
Plus, You Get FREE Webinars, and MUCH MORE!
STAFF MEETINGS

Zoom hiders: Camera shy or disengaged?

By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised me, I compromised by turning it on at the beginning, saying “hi” to everyone, and turning it on anything important is happening, and when I’m speaking. I thought this was a reasonable compromise, so imagine my shock when my manager said my leaving the camera off was a key reason I wasn’t one of the three managers being sent to a… . . . read more.

YOUR CAREER

Changed jobs: What have I done?

By Lynne Curry You expect to feel angry when fired from a job you enjoy. You expect to feel scared when laid off from a job at which you felt secure. You don’t expect to feel rotten one week after you intentionally make a career move from a job you’ve outgrown to one that promises to be challenging and rewarding. So why are you so rattled during your first week on this new job? Sudden job change takes you from a job and practice in which you know who’s who and what’s what and throws you into situations you need to navigate without a clear road map. Before you have the chance to learn your new employer’s unwritten rules, including whom to trust and who might take things the wrong… . . . read more.

MANAGING STAFF

Negative staff: Is the problem you?

By Lynne Curry The manager called me, completely frustrated with his team. He told me his employees were negative, blamed each other for problems, didn’t communicate with him or take accountability and didn’t buy in to important initiatives. He asked me to talk with his key employees and tell me how to fix them. When I met with him afterwards, I asked, “How honest do you want me to be?” His eyes widened in alarm and he said, “Honest, I guess.” “The main problem on your team isn’t your employees. It’s you.” Here’s what I told him. If you’re the team’s leader, it’s on you As the leader, you set the tone. If as a leader, you focus on “who was responsible for what went wrong?” with pointed “why did… . . . read more.

YOUR CAREER

Healthcare job boom seen by 2030

The most lucrative job of 2030 will be registered nursing, with a projected job growth of 15 percent in the next decade. Writing for Allwork, Daniel Lehewych says success in the future of work will be determined by how much workers are willing to expand their skill set. Software development will be the most lucrative STEM (science, technology, engineering, mathematics) job by 2030. He reported 62% of Americans are considering changing their job in 2022. And at least 36% are making such considerations for the sake of earning more money. The healthcare industry will see the biggest boom in lucrative jobs. The COVID-19 pandemic has proven to be devastating to healthcare systems. As a result, healthcare providers are tired, and many are even quitting jobs they’ve had for decades to escape the overwhelming… . . . read more.

TRAINING

8 simple steps to improve virtual presentations

Today’s hybrid workplace means you may have to conduct training and information sessions for remote staffers. You need to know how to best present yourself and your material virtually, using tools such as PowerPoint slide shows. Consider these tips to ensure your audience gives full attention to your presentation without being distracted by glitches. Format your virtual presentation so it’s easy to read and follow. Use text sparingly on each slide and ensure the text you use is large enough to read. Use visuals/videos that are engaging but also easy to view and follow. Limit the overall number of slides and transitions. Consider sharing your virtual presentation slides separately. If you have the ability, consider sharing your virtual presentation slides or other visuals with your staff ahead of time or… . . . read more.

PRODUCTIVITY

5 ways to say goodbye to the procrastination blues

By Lynne Curry The report’s good, but not good enough. You should have worked on it a week ago, but you put it off. Friday afternoon, you panicked. You killed a perfectly good weekend to get everything finished by the Monday morning due date. If you want to break the “put it off until nearly too late” habit, try these five strategies. 1. Decide you’ll start projects when you need to start them — even if you don’t “feel ready” Procrastinators hesitate to begin projects until they “feel ready.” Unfortunately, you may not feel ready until long after you should have started. The antidote? When you commit to a project, assign a “D” (no more delay) date. When that date arrives, start the project, even if your only action is… . . . read more.

LEADERSHIP

10 tips to turn toxic management to teamwork

By Daryll Esposito You know how valuable your employees are. The question is, do they know you know it? Medical offices face an array of new developments and challenges, from staff shortages to pandemic absences to new practice modes like telehealth. Successful offices must be agile and dynamic, nurturing an environment that is not only productive but also provides flexibility, opportunity, and job satisfaction. Almost two-thirds of small to midsized companies report that employee retention is a bigger problem now than hiring new people, according to research from Zenefits. Losing good employees can lead to delays, disruptions, and reduced morale—which makes good management more important than ever. What is a toxic boss? Leadership is never easy. It requires big-picture thinking, tough calls, and a deft touch to nudge things in… . . . read more.

YOUR CAREER

8 ways to make your meetings zoom by

By Lynne Curry If you dread meetings–attending them, hosting them–and long for meetings to become more than a necessary evil, you can make it happen. Not long ago, I hosted a two-day, 15-hour meeting that the 17 attendees said “zoomed by,” “was fun, kept me engaged the entire time,” and “made an hour seem like five minutes.” Here’s how we did it. 1. A “you” start We started with the “real,” with questions like “how is remote working for you this week?” 2. Real value Before I launched into the first topic, I asked everyone what they hoped the meeting focused on and what results they wanted from it. Everyone listens to the same radio station, WIFM, “what’s in it for me.” If your meeting attendees know from the start,… . . . read more.

YOUR CAREER

Carve out some calm amid the chaos

With the demands of your job as a manager in the stressed healthcare sector, worries about world upheaval, and your own personal challenges outside work, life is stressful. Executive leadership coach Hortense le Gentil says you need to reclaim some mental space to make room for your intuition. Here’s her advice: Let your brain take a break! Breaks allow you to check in with yourself and refuel. Checking in helps you align with yourself as you step back, get some distance, remind yourself of your “why,” and examine whether your thoughts, your words, and your actions are congruent. Ubiquitous technology is making unplugging far more difficult everywhere, as email and cellphones follow us wherever we go. To make things worse, it is often difficult to switch off this cerebral hyperactivity,… . . . read more.

MANAGING STAFF

Beware the Bermuda Triangle of workplace conflicts

By Lynne Curry We don’t always understand why we react to some people, nor they to us. Or why otherwise talented employees and supervisors get tangled in interpersonal messes that create toxic work environments. Over the years, when I’ve helped clients fix workplace conflicts, I’ve discovered some of the most challenging conflicts stem from drama triangle collisions. Like the Bermuda Triangle, that North Atlantic Ocean region where ships mysteriously vanish, the drama triangle lurks beneath the surface of many messy person-to-person interactions. The drama triangle represents a three-way match of negative energy. If you’ve not heard of matching energy, consider what happens when you meet a coworker who talks about everything that’s going wrong. Your energy vampire coworker drains your energy until you feel negative, matching her energy. In this… . . . read more.


(-0)