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Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…

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‘Dressing for success’ at the office counts far more than you think

Whether the manager is speaking to a group, to the doctors, or to a new patient, looks count, says image consultant Sandy Dumont of…

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Jobs in healthcare plentiful, according to report

The healthcare job industry showed steady growth last year, with no signs of slowing down in 2015, according to the 2014 Healthcare Jobs Snapshot, a report from Health eCareers, a career hub for healthcare professionals, providers, and associations.
As of January, federal officials reported almost 10 million people had signed up for health insurance or re-enrolled in their existing plans as part of the Affordable Care Act’s state and federal health insurance marketplaces. This decrease in uninsured citizens has significantly increased the demand for…

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Reports provide detailed analysis of telemedicine by state

The American Telemedicine Association (ATA), a leading international resource and advocate promoting the use of advanced remote medical technologies, recently released two state policy reports which identify gaps in coverage and reimbursement, and in physician practice standards and licensure.
These reports compare state policies on a report card, assigning each state grades ranging from A-to-F based on telemedicine reimbursement and physician practice standards. ATA has captured the complex policy landscape of 50 states with differing telemedicine policies and…

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Creativity helps increase patient payments

If your practice is like most, it regularly struggles with patient payment issues.
Churchland Internal Medicine in Chesapeake, VA, has found a solution – actually several – to help resolve payment problems.
“In our office, when a patient is asked for a payment on a balance and does not pay, we set up a payment agreement,” says Linda Warren, office manager.
Then, the office takes it a couple of steps further. “The one thing which I feel works is…

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Same-sex marriage ruling brings in new legal issues

Plus new emphasis on discrimination
Though it applies only to states where same-sex marriage is legal, the recent Supreme Court ruling on gay marriage warrants attention from managers in all states. For those in Washington, DC, and the 13 states where gay marriage is recognized, there are new employment law requirements. For those in all the other states, the ruling calls for increased emphasis on nondiscrimination.
A matter of two rulings
In a nutshell, the decision, which came down June 26, says that in states where same-sex marriage is recognized…

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Health reform’s delay on the employer mandate raises lots of questions

There’s a new delay in health care reform.
It’s a one-year postponement of what’s known as the employer mandate of the Affordable Care Act.
That mandate says large employers, or those with 50 or more full-time employees, have to provide health insurance for their employees or pay a penalty. Originally, the requirement was supposed to take effect this coming January. Now the date is pushed back to 2015. That gives larger employers a year’s grace before they have to provide health insurance that meets government standards…

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