Managers make a lot of clumsy mistakes with firings. And it's usually because they don't know what to say. Sometimes they want to make the firing easier on the employee. Sometimes they want to make it easier on themselves. Here are five firing pointers. 1 The discussion is now ended First isn't what to do but what not to do. Don't unload on the staffer. Sometimes that's … [Read more...] about Follow these 5 rules when firing a staffer
TX
Weekly applause sheet creates positive attitude among staff
Any office experiences negative feelings among staff. But Sharon Hunter, manager of Granbury Internal Medical Associates in Granbury, TX, found a positive and lasting solution to the problem. It's what she terms an "applause sheet." At the top of the page is the name of one staffer, and the directions are to write down "the most valuable qualities that person has." The answers … [Read more...] about Weekly applause sheet creates positive attitude among staff
This 2 step program makes it easy to collect more money at the time of service
Ask any office "how well do you collect at the time of service?" and the answer will be "outstanding!" But almost no offices can define outstanding, says Reed Tinsley, CPA, a medical practice business advisor in Houston. Here's the definition: at the time of service, the office should be getting some type of payment from 90% of the patients who can pay anything, even $1. "It … [Read more...] about This 2 step program makes it easy to collect more money at the time of service
Austin practice showers staff with appreciation
As a busy practice administrator at Capital Otolaryngology in Austin, TX, Sangita Lakhia has a difficult time keeping track of the "special days" – admin assistants week, nurses day, sleep tech day, surgical tech week, and so forth. "I also felt bad giving a gift or breakfast to just one department and not others," she tells Medical Office Manager. So Lakhia decided to drop … [Read more...] about Austin practice showers staff with appreciation
How to painlessly review a staffer with poor performance
Perhaps the most difficult part of being a manager is the job of pointing out what a staffer is doing wrong. No manager enjoys the confrontation. Yet unconfronted, poor performance worsens. Here's an outline of how to take on that most unpleasant job. It's explained by JoAn Majors, a Caldwell, TX, speaker on people skills. Majors is also author of the book, … [Read more...] about How to painlessly review a staffer with poor performance
Manage your medical office’s holiday party liability risks
You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving liquor at that party. That's fine. Just make sure you understand what you're getting yourself into. Relax. We're not going to lecture you on the dangers of drinking and driving. No sense preaching to the choir. But what we can do to help you out is … [Read more...] about Manage your medical office’s holiday party liability risks
How to handle an angry patient
In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time. In a business such as a fast food restaurant, anger is minimal, because the customers don't have high expectations to begin with, says Bob Rose, PhD, of the Rose Porterfield Group, a Dallas business consulting and industrial psychology organization. But when it comes to … [Read more...] about How to handle an angry patient
$900 million in false billing results in charges against medical practices throughout the U.S.
Attorney General Loretta E. Lynch and Department of Health and Human Services (HHS) Secretary Sylvia Mathews Burwell have announced an unprecedented nationwide sweep led by the Medicare Fraud Strike Force in 36 federal districts, resulting in criminal and civil charges against 301 individuals, including 61 doctors, nurses, and other licensed medical professionals, for their … [Read more...] about $900 million in false billing results in charges against medical practices throughout the U.S.
Starting salaries for physicians spiking, according to study
Starting salaries for both primary care and specialist physicians increased significantly in the last 12 months, according to a new report, reflecting a rising demand for physicians and a growing physician shortage. Prepared by Merritt Hawkins, the nation's largest physician search and consulting firm and a company of AMN Healthcare, (NYSE: AHS), a leader in health care … [Read more...] about Starting salaries for physicians spiking, according to study
Electronic cigarettes: why your practice needs a “vaping” policy now
Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers. Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered … [Read more...] about Electronic cigarettes: why your practice needs a “vaping” policy now