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READER TIPS

Austin practice showers staff with appreciation

As a busy practice administrator at Capital Otolaryngology in Austin, TX, Sangita Lakhia has a difficult time keeping track of the…


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BILLING & COLLECTIONS

This 2 step program makes it easy to collect more money at the time of service

Ask any office “how well do you collect at the time of service?” and the answer will be “outstanding!”…


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MANAGING STAFF

How to painlessly review a staffer with poor performance

Perhaps the most difficult part of being a manager is the job of pointing out what a staffer is doing wrong…


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COMPLIANCE

Manage your medical office’s holiday party liability risks

You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving…


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TERMINATION

Follow these 5 rules when firing a staffer

Managers make a lot of clumsy mistakes with firings. And it’s usually because they don’t know what to say. Sometimes they want to make the firing easier on…


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MANAGING PATIENTS

How to handle an angry patient

In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time…


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RISK MANAGEMENT

$900 million in false billing results in charges against medical practices throughout the U.S.

Attorney General Loretta E. Lynch and Department of Health and Human Services (HHS) Secretary Sylvia Mathews Burwell have announced an…


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HIRING

Starting salaries for physicians spiking, according to study

Starting salaries for both primary care and specialist physicians increased significantly in the last 12 months, according to a new report, reflecting a rising demand for physicians and a growing…


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MANAGING THE OFFICE

Electronic cigarettes: why your practice needs a “vaping” policy now

Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers.
Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered devices, usually made of plastic or metal, that convert liquid nicotine into a mist, or…

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READER TIPS

How to manage personal cell phone use in the workplace

“Like many offices, we have had problems with employees using cell phones for personal calls, texts, etc. during business hours,” says Beverly Bragg, administrator at San Antonio Preventive & Diagnostic Medicine.
It hasn’t been an easy problem to resolve.
“Although we’ve talked about this issue on a routine basis at our monthly staff meetings, employees continued to use their cell phones for non-emergent reasons during the workday,” Bragg tells Medical Office Manager.
And so Bragg decided to take a different approach.
“At our June staff meeting, I asked for volunteers from different…

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