Any office experiences negative feelings among staff. But Sharon Hunter, manager of Granbury Internal Medical Associates in Granbury, TX, found…
BILLING & COLLECTIONS
This 2 step program makes it easy to collect more money at the time of service
May 31, 2019 by
Ask any office “how well do you collect at the time of service?” and the answer will be “outstanding!”…
READER TIPS
Austin practice showers staff with appreciation
February 22, 2019 by
As a busy practice administrator at Capital Otolaryngology in Austin, TX, Sangita Lakhia has a difficult time keeping track of the…
MANAGING STAFF
How to painlessly review a staffer with poor performance
October 26, 2018 by
Perhaps the most difficult part of being a manager is the job of pointing out what a staffer is doing wrong…
COMPLIANCE
Manage your medical office’s holiday party liability risks
November 24, 2017 by
You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving…
TERMINATION
Follow these 5 rules when firing a staffer
October 27, 2017 by
Managers make a lot of clumsy mistakes with firings. And it’s usually because they don’t know what to say. Sometimes they want to make the firing easier on…
MANAGING PATIENTS
How to handle an angry patient
June 9, 2017 by
In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time…
RISK MANAGEMENT
$900 million in false billing results in charges against medical practices throughout the U.S.
July 14, 2016 by
Attorney General Loretta E. Lynch and Department of Health and Human Services (HHS) Secretary Sylvia Mathews Burwell have announced an…
HIRING
Starting salaries for physicians spiking, according to study
July 1, 2016 by
Starting salaries for both primary care and specialist physicians increased significantly in the last 12 months, according to a new report, reflecting a rising demand for physicians and a growing…
MANAGING THE OFFICE
Electronic cigarettes: why your practice needs a “vaping” policy now
June 26, 2015 by
Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers.
Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered devices, usually made of plastic or metal, that convert liquid nicotine into a mist, or…
