Medical Office Manager

Risk management

How to create a COVID-19 exposure control plan

For as long as COVID-19 remains a threat, businesses—both essential and nonessential—won’t be allowed to re-open and remain open unless they implement a plan to control workplace infection risks. While infection control is nothing new for medical offices, the challenges posed by COVID-19 are unprecedented and unique and you probably won’t find any great templates in your … [Read more...] about How to create a COVID-19 exposure control plan

Must Employee Notify Employer of DUI?

QUESTION If one of our employees gets a DUI, do they have to notify us? ANSWER It depends. EXPLANATION There are at least four factors affecting whether the employee would have to come forward and tell you about the DUI? Your HR policies: What, if anything, do your current policies say about whether employees must notify you of their DUIs? Conviction or arrest? If the … [Read more...] about Must Employee Notify Employer of DUI?

Hiring and firing risk factor: careless words

Today’s administrators need to be aware of the casual – albeit well meant – words that are bringing on claims of discrimination. Legal risks of both hiring and firing include careless words, says employment law attorney Donald W. Benson, a partner with Hall Booth Smith in Atlanta. The friendly hiring remark The dangers start with the interview, where a wrong comment can … [Read more...] about Hiring and firing risk factor: careless words

Six steps to prepare for an active shooter event in the workplace

Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that, unfortunately, the frequency of these incidents has increased, and often occur in a place of business. "Due to recent events, I believe more organizations are seeing the need for policies to prepare their employees for such an … [Read more...] about Six steps to prepare for an active shooter event in the workplace

How your staff can help prevent costly malpractice lawsuits

Doctors aren't the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs. It's not the clinical mishap that most often causes a patient to see a lawyer. Many patients sue because they are dissatisfied or because there is a lack of communication. To a great extent it is not the physicians but the … [Read more...] about How your staff can help prevent costly malpractice lawsuits

How to handle the ‘bully doctor’ without losing your temper or your job

A growing concern in all types of professional offices is the bully boss. "Bullying is the issue for this decade that sexual harassment was in the 1980s," says Rachel Schaming, a business and leadership coach based in Tucson, AZ. In a physician practice, the issue is especially difficult, because the bully is often a senior doctor. As a result, staff don't want to mention the … [Read more...] about How to handle the ‘bully doctor’ without losing your temper or your job

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing people. Here are solutions to many of the ongoing and aggravating issues managers face every day. They don't come from management school. They are the wisdom of consultants and of managers in medical offices. And they are all simple, workable … [Read more...] about The plain and practical side of medical office managing

Easy ways to make your medical office healthier

A medical practice focuses on patient health and well-being. Yet, too often, the workplace doesn't promote staff health and well-being – and, in fact, detracts from it. Why does it matter? A healthy workplace encourages staff engagement and productivity, which has a direct impact on the profitability of the practice. To evaluate your workplace, and make necessary … [Read more...] about Easy ways to make your medical office healthier