Medical Office Manager

Risk management

What happens outside the office is still relevant

By Steve M. Cohen  bio Whether it's an after hours party or sporting event far from work, incidents that are away from the office may still be relevant to managers. One of my clients had an employee who was attending a son's baseball game on a summer evening. The employee was in the stands, enjoying a few too many beers, and became very vocal, profane, and … [Read more...] about What happens outside the office is still relevant

Flu, not Ebola, poses biggest threat to workplace productivity

With the country’s attention focused on the Ebola virus, many American’s may overlook the fact that flu season is right around the corner. And, while it is impossible to predict how this flu season will compare to previous years, one thing is certain: Employers nationwide are likely to see millions of lost work days and billions of dollars in lost productivity. … [Read more...] about Flu, not Ebola, poses biggest threat to workplace productivity

Whatever you call it, negative workplace behavior is expensive

By Dr. Steve M. Cohen Whether you call it harassment, bullying or something else, negative workplace behavior can be expensive for any business. Unhappy employees today are also more likely to seek legal recourse against their employers, a fact that even medical office managers should keep in mind. Although the medical field is highly professional, it's also staffed with … [Read more...] about Whatever you call it, negative workplace behavior is expensive

Model Form: ABC Medical Office notification to applicants of pre-employment screening

Why you need this screening notification: Collecting information about job applicants from social media websites like Facebook can get you into legal hot water. That's because the information you collect may be considered protected, personal information to the extent applicants can show they had a reasonable expectation of privacy in the material. How this screening … [Read more...] about Model Form: ABC Medical Office notification to applicants of pre-employment screening

How to protect your practice against costly pregnancy discrimination claims

"I'm having a baby!" When an employee utters those words, it's time for congratulations. It's also time for caution. The danger is pregnancy discrimination, and it happens often because employees are well attuned to their rights. The protection comes from the Pregnancy Discrimination Act, which is an amendment to Title VII of the Civil Rights Act. It applies to offices with 15 … [Read more...] about How to protect your practice against costly pregnancy discrimination claims

Ebola: what medical office managers and staff need to know

As concerns about Ebola dominate the news and social media, and have become a topic of discussion at medical workplaces, it is important to separate fact from speculation. Medical Office Manager shares the following information from the World Health Organization (WHO) to help you and your staff better understand Ebola and its potential impact. Key facts Ebola virus disease … [Read more...] about Ebola: what medical office managers and staff need to know

Model Tool: Ebola: customizable memo for staff

Why you need this memo: As Ebola dominates the news and social media, people—and especially healthcare workers—have become concerned. How this memo helps you: This memo, together with the Ebola informational handout for staff, allows you to communicate with your staff and address concerns. How to use this memo: Customize this memo as needed and use it with the Ebola … [Read more...] about Model Tool: Ebola: customizable memo for staff