By Steve M. Cohen bio Handling an "office complainer" may be one of the most overlooked management issues in the books. We all know a complainer—someone who never seems to be happy with the way things are, and often attributes to others their perceived woes and the perceived woes of any organization they're involved with. This can be a minor issue. In fact, most of us are … [Read more...] about Handling complainers: every office has one, but what should you do?
Risk management
Fairness in the employment setting can be everything
By Steve M. Cohen bio I have worked closely with two organizations: The Transgender Institute (TTI) and the Gender Policy Associates (GPA). TTI is an organization that provides therapy, consultation, and coaching to transgender people. This is a population that is much misunderstood; in schools they are subject to extensive bullying. At work, they are often subject to … [Read more...] about Fairness in the employment setting can be everything
HIPAA compliance audits: is your practice prepared?
By Paul Edwards bio The next round of HIPAA audits promised by the U.S. Department of Health and Human Services' Office for Civil Rights (OCR) has been delayed since October 2014, but OCR has made it clear they are still going to happen. Their senior advisor, Linda Sanches, has informed medical office managers, "This is a good time to get your house in order." If … [Read more...] about HIPAA compliance audits: is your practice prepared?
Seven guides for a safe and somewhat pleasant firing
Firing is the most dangerous action a manager ever takes. “Yet almost everybody does it poorly,” says Joseph Godwin, a management consultant with F&H Solutions Group, a human resources consulting firm in Asheville, NC. Any fired employee is depressed and fearful of the future – and not averse to calling an attorney. Every manager needs to know how to fire without asking for … [Read more...] about Seven guides for a safe and somewhat pleasant firing
Racism and allegations: never easy to manage
By Steve M. Cohen bio As current headlines and news broadcasts attest, racial relations are still an issue in this nation. For employers and managers, the issue can be especially difficult. You may have legitimate complaints from a wide range of employees. At other times, an action or comment may offend some and not others. Then there are instances where race is … [Read more...] about Racism and allegations: never easy to manage
Fear in termination: the sympathetic plaintiff
By Steve M. Cohen bio I recently saw a story about an employee who was terminated by her (small-business) employer. This employee had numerous experiences of personal tragedy in her family. In the previous year, she had lost one of her parents, another relative passed away, and then her son developed kidney failure. She found out that she was a viable donor and … [Read more...] about Fear in termination: the sympathetic plaintiff
How to respond when a staffer is suspected of drug or alcohol abuse
When the manager suspects a staffer of drug or alcohol abuse, a lot of factors come into play. Yes, a medical office can require drug testing and terminate the staffer. But the manager needs to be aware of all the issues that can enter into that picture, says attorney Jeffrey M. Schlossberg of Ruskin Moscou Faltischek in Uniondale, NY. Approach the staffer in the wrong way … [Read more...] about How to respond when a staffer is suspected of drug or alcohol abuse
Being mean and being effective are not the same thing
By Steve M. Cohen bio The New York Times had a great article June 19, 2015, "No Time to Be Nice at Work." Author Christine Porath is on target regarding several significant concerns that are especially relevant today. One of the first things that struck me was her points that incivility has been growing, and that it definitely has costs. Porath joins others in … [Read more...] about Being mean and being effective are not the same thing
New compliance guidance for organizations helpful for medical offices
On April 20, 2015, the U.S. Department of Health and Human Services' Office of Inspector General (OIG) issued a compliance guidance document designed to help boards of directors at health care organizations make sure management is effective in implementing compliance programs. While the document is intended for boards of directors, the suggestions and tips for improving … [Read more...] about New compliance guidance for organizations helpful for medical offices
Model Tool: Employee confidentiality agreement
Why you need this model tool: Medical office staff have access to a wide range of confidential information, including but not limited to patient records. How this model tool helps you: This tool allows you to highlight the importance of confidentiality, and to obtain a staff member's signature acknowledging that she/he understands the repercussions of not maintaining … [Read more...] about Model Tool: Employee confidentiality agreement