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READER TIPS

Missouri staff train each other on solving the day-to-day issues

The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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READER TIPS

Weekly applause sheet creates positive attitude among staff

Any office experiences negative feelings among staff. But Sharon Hunter, manager of Granbury Internal Medical Associates in Granbury, TX, found…


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WORKPLACE SAFETY

4 proven ways to increase handwashing

Everyone knows handwashing reduces the transmission of illness. Why then is it so difficult to get staff to comply? Experts recommend four strategies to promote handwashing…


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READER TIPS

Illinois manager challenges the status quo, creates taskforce committee

A new manager comes to a medical practice with enthusiasm and new ideas. But it’s easy to allow both to get sidelined by a…


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READER TIPS

Roundtable discussions focus on ‘whatever anybody needs help with’

Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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READER TIPS

A 30-day collection agency letter cuts the A/R days in Atlanta office

A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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READER TIPS

Profit-boosting ideas welcome at staff meetings

Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…


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