The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…
READER TIPS
Separate room for schedulers calms front office chaos
August 30, 2019 by
A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…
READER TIPS
Weekly applause sheet creates positive attitude among staff
August 2, 2019 by
Any office experiences negative feelings among staff. But Sharon Hunter, manager of Granbury Internal Medical Associates in Granbury, TX, found…
WORKPLACE SAFETY
4 proven ways to increase handwashing
July 26, 2019 by
Everyone knows handwashing reduces the transmission of illness. Why then is it so difficult to get staff to comply? Experts recommend four strategies to promote handwashing…
READER TIPS
Illinois manager challenges the status quo, creates taskforce committee
July 26, 2019 by
A new manager comes to a medical practice with enthusiasm and new ideas. But it’s easy to allow both to get sidelined by a…
READER TIPS
Roundtable discussions focus on ‘whatever anybody needs help with’
July 12, 2019 by
Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
July 12, 2019 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
READER TIPS
A 30-day collection agency letter cuts the A/R days in Atlanta office
June 21, 2019 by
A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
June 14, 2019 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
READER TIPS
Profit-boosting ideas welcome at staff meetings
June 7, 2019 by
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…
