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YOUR CAREER

Changed jobs: What have I done?

By Lynne Curry You expect to feel angry when fired from a job you enjoy. You expect to feel scared when laid off from a job at which you felt secure. You don’t expect to feel rotten one week after you intentionally make a career move from a job you’ve outgrown to one that promises to be challenging and rewarding. So why are you so rattled during your first week on this new job? Sudden job change takes you from a job and practice in which you know who’s who and what’s what and throws you into situations you need to navigate without a clear road map. Before you have the chance to learn your new employer’s unwritten rules, including whom to trust and who might take things the wrong… . . . read more.

MANAGING THE OFFICE

7 ways to cut costs with a greener office

By Daryll Esposito The well-being of our planet is a universal concern, but it’s not always front-of-mind when we’re busy at work. The good news is that making greener choices at the office is not only better for the environment, it’s better for your budget too. With Earth Day this week on April 22, it’s time to look at some environmentally friendly improvements. Some common repurposing and recycling advice is not appropriate for a medical office, where confidentiality requires paper to be properly shredded for safe disposal. Infection control requires single-use items, often made of non-biogradeable plastic, and the pandemic has only increased the need for these disposable items. On the other hand, the move to electronic health records greatly reduces paper use. 7 simple, sustainable and cost-saving steps that… . . . read more.

YOUR CAREER

8 ways to make your meetings zoom by

By Lynne Curry If you dread meetings–attending them, hosting them–and long for meetings to become more than a necessary evil, you can make it happen. Not long ago, I hosted a two-day, 15-hour meeting that the 17 attendees said “zoomed by,” “was fun, kept me engaged the entire time,” and “made an hour seem like five minutes.” Here’s how we did it. 1. A “you” start We started with the “real,” with questions like “how is remote working for you this week?” 2. Real value Before I launched into the first topic, I asked everyone what they hoped the meeting focused on and what results they wanted from it. Everyone listens to the same radio station, WIFM, “what’s in it for me.” If your meeting attendees know from the start,… . . . read more.

MIPS

Submit your Promoting Interoperability measures and improvement activities

The Centers for Medicare & Medicaid Services (CMS) reminds you to submit Promoting Interoperability measures and improvement activities for consideration for future years of the Merit-based Incentive Payment System (MIPS). The MIPS Annual Call for Measures and Activities process allows clinicians, professional associations and medical societies that represent clinicians, researchers, consumer groups, and others to identify and submit measures and activities. Currently, CMS is accepting submissions for: Measures for the Promoting Interoperability performance category Activities for the improvement activities performance category What CMS is looking for For Promoting Interoperability: CMS is looking for specific measures that build on the advanced use of certified EHR technology (CEHRT) using 2015 Edition Certification Standards and Criteria; promote interoperability and health information exchange; improve program efficiency, effectiveness, and flexibility; provide patients access to their health information; reduce clinician… . . . read more.

PRODUCTIVITY

10 tips for a more efficient medical office

What healthcare provider doesn’t want to see his or her business run more efficiently? After all, a well-run practice usually means increased revenue and happier, healthier patients. In the past, providers relied on smart hiring and organized employees to ensure their practices operated smoothly. But today, it takes a thoughtful blend of solution-based technology and old-school morale boosters to really make your medical office more productive without sacrificing quality of care and patient experience. From better break rooms to online appointment scheduling, read on to discover 10 proven ways to boost your medical practice’s efficiency. Enable online scheduling There’s perhaps no better way to lessen the workload of your administrative staff than with on-demand, 24/7 online scheduling functionality. Here’s how a simple “Book an Appointment” button can streamline operations for your… . . . read more.

EMPLOYMENT LAW UPDATE

Disability discrimination and lookism in the workplace

By Mike O’Brien EEOC sues a work placement agency on behalf of disabled workers for disability discrimination The EEOC announced this week that it has filed suit under the Americans with Disabilities Act (ADA) against a Hawaii work placement agency for disabled workers. The suit alleges that the agency refused to provide sign language interpreters for deaf employees, despite repeated requests by several deaf individuals. The workers had asked for interpreters to be present at staff meetings where matters such as work safety, protocols, and assignments were discussed. Despite these requests for accommodation, the agency declined to provide interpreters and instead gave the deaf workers written notes and handouts, or asked a deaf employee to interpret for other deaf employees. The EEOC asserts that these accommodations were ineffective and that as a… . . . read more.

MANAGING THE OFFICE

Manual tasks office managers can do away with

By Tolu Ajiboye As an office manager, your task list is endless. You have to manage appointment scheduling, patient intake, billing, and so much more. On top of this, you have to ensure that these specific processes—and the practice operations as a whole— are continuously optimized to cut costs and grow the practice.  Accordingly, you’re likely on the lookout for ways you can replace manual processes with more efficient, technology-driven ones. Here’s a list of manual tasks you don’t have to handle anymore: Paper-based patient intake Manual, paper-based patient intake processes are energy and time inefficient. They require manual (and sometimes double) entry of patient information. They also increase the likelihood of errors making it onto your system. Instead, you can get online intake forms automatically sent to patients ahead… . . . read more.

MANAGING PATIENTS

5 steps for managing a clinic efficiently

By Tom Greenhalgh Improving medical office efficiency requires evaluation and planning. If you’re constantly running behind schedule and chaos is standard operating procedure, these 5 steps can help you get and keep your practice running smoothly. Track and observe First things first: spend a few weeks tracking the flow of patients through your practice. You’ll want to know how many patients you see each day, how much time you spend with each patient, how many patients are there for the first time, and which days are most popular for first-time visits. This information can help you identify when your patient load is at or over capacity and allot an appropriate amount of time for each visit. Offer online scheduling The majority of medical practices that offer online scheduling see a… . . . read more.

MANAGING STAFF

1 in 3 remote workers may quit if required to return to the office full time

More employers are calling workers back to the office, but will they readily return? A new study by a global staffing firm shows that about one in three professionals (33 per cent) currently working from home due to the pandemic would look for a new job if required to be in the office full time. What workers want More than half of all employees surveyed (51 per cent) said they prefer a hybrid work arrangement, where they can divide time between the office and another location. Professionals also expressed the following hesitations about working from home full time, underscoring the need for organizations to offer flexibility: Relationships with co-workers could suffer: 39 per cent Fewer career advancement opportunities due to a lack of visibility: 21 per cent Decreased productivity while… . . . read more.

TECHNOLOGY

Healthcare providers will see these 4 trends in 2021

By Dave Klumpe bio The ongoing pandemic continues to influence technology trends in the healthcare landscape, accelerating changes and, in some cases, exacerbating challenges the industry has wrestled with for years. In the best of times, managing the many thousands of clinical devices in a health system’s portfolio could be an uphill battle. During the pandemic, the importance of medical device availability and reliability has increased exponentially. Some systems were better prepared than others to handle the tremendous pressures of the past 12 months, and all have had to endure difficult circumstances, whether they had sufficient technology support for clinical asset management or not. As I look at what’s coming for the rest of 2021 (and beyond), here are a few healthcare technology trends providers will need to be mindful… . . . read more.


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