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MANAGING PATIENTS

5 quick ways to make your waiting room more welcoming

A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…


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MANAGING THE OFFICE

Keep things moving: reduce wait times while still giving patients the attention they deserve

It’s the catch-22 of a medical practice: How do you keep the patients flowing without compromising patient care? There are solutions to the problem, and they aren’t all high tech, but they do…


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YOUR CAREER

10 essential tips for new managers

New managers face a number of challenges, but which challenge is the most daunting? According to a recent survey, the most difficult part of becoming a manager is balancing individual responsibilities with…


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MANAGING STAFF

What are you doing for MARWeek?

We hope this won’t come as a surprise to you, but it’s the third full week in October, which means that it’s Medical Assistants Recognition Week. (MARWeek), with Wednesday (October 19) being the…


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READER TIPS

Patient collections ‘bonus incentive’ program increases patient payments and staff pay

An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…


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MANAGING THE OFFICE

Not enough time in the day? Here are four good ways to find new minutes

When responding to Medical Office Manager’s readers’ survey, many managers said the most difficult part of their job is finding time to get all the work done…


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HIRING

The four aces of hiring: work attitude, willingness, know-how, and personality

To choose the right job candidate, look beyond the hard skills of education and experience and place heaviest emphasis on four soft skills. They are…


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YOUR CAREER

8 proven ways to totally destroy your credibility as a manager

A manager can have great knowledge and great skills, but without credibility with both doctors and staff, don’t expect…


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MANAGING STAFF

How to conduct fair and effective performance reviews

It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a…


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COMPLIANCE

5 tested ways to make your billing and coding more profitable

The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…


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