You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…
MANAGING THE OFFICE
What is the ‘patient experience’ like at your medical practice?
April 19, 2019 by
MANAGING THE OFFICE
The importance of recognizing your employees’ hard work
April 19, 2019 by
Happy Administrative Professionals Week! What have you got planned to acknowledge your hard-working support staff? If you’ve decided to do nothing this year, you may want to…
WORKING WITH PHYSICIANS
Quick tips to deliver useful, easy-to-use financial reporting
April 19, 2019 by
To succeed, the office needs financial reports. And it is the manager’s responsibility to see that the doctors pay attention to those reports, that they understand them and that they…
YOUR CAREER
Asking for a raise
April 19, 2019 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
April 12, 2019 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
MANAGING THE OFFICE
The key ingredients of a profitable medical practice
April 5, 2019 by
Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…
BILLING & COLLECTIONS
7 terms to include in your patient debt collection agency services contract
March 22, 2019 by
Outsourcing patient collections enables medical practices to generate needed cash flow and concentrate on clinical operations. That, at least, is the theory. But the strategy…
READER TIPS
Roundtable discussions focus on ‘whatever anybody needs help with’
March 22, 2019 by
Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…
BLOG
4 ways you are apologizing wrong
March 15, 2019 by
By Stacey Hanke bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…
