By Nick Hernandez bio
How do you know that your overall business is healthy? How do you know that the business processes you perform are…
BLOG
How to assess the overall health of your medical practice
October 4, 2019 by
WORKPLACE SAFETY
Six steps to prepare for an active shooter event in the workplace
October 4, 2019 by
Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that…
INCREASING PROFITS
How to make a collection call to a patient
September 27, 2019 by
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
MANAGING STAFF
The plain and practical side of medical office managing
September 20, 2019 by
Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…
MANAGING THE OFFICE
Easy ways to make your medical office healthier
September 16, 2019 by
A medical practice focuses on patient health and wellbeing. Yet, too often, the workplace doesn’t promote staff health and wellbeing – and, in fact, detracts from it…
READER TIPS
Missouri staff train each other on solving the day-to-day issues
September 6, 2019 by
The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…
READER TIPS
Separate room for schedulers calms front office chaos
August 30, 2019 by
A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…
MANAGING STAFF
How to conduct fair and effective performance reviews
August 23, 2019 by
It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a…
COMPLIANCE
5 tested ways to make your billing and coding more profitable
August 23, 2019 by
The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…
MANAGING THE OFFICE
The myth of multitasking
August 23, 2019 by
It’s a typical day at work. You’re on the computer, entering data, while you’re talking on the phone. A staff member comes to your office door, stack of papers in hand, and…
