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MANAGEMENT

Workplaces slow to get well from COVID-19 damage

By Lynne Curry You’ve heard that “long-haulers,” individuals with long COVID, suffer persistent COVID-19 symptoms that erode their quality of life. Anyone scanning the workplace soon realizes that some employers suffer from “long COVID”. A few refuse employers treatment, expecting to get well on their own. Three symptoms signal an employer suffers “long COVID”. Difficult to fill vacancies and continual turnover Job openings outnumber available workers by 5.46 million. So many potential employees have left the labor market to become self-employed, or gig and contract workers, that employers with vacancies continue to fight talent wars. Desperate to fill their positions, long hauler employers hire hastily, hoping the “best of the worst” will work out. Some new hires don’t last a day. Others leave without notice within their first four months,… . . . read more.

ONBOARDING

Don’t forget this crucial first step with your new hires

 By Lynne Curry It’s a crucial first step many managers fail to take. Swamped by other work, they greet their new hires, introduce them to the employees they’re replacing, and leave to attend to other pressing duties. On the surface, this makes sense. The departing employee can easily explain the work that needs to be done. Beneath the surface, this approach carries with it significant risk. If you’re a new hire’s  manager, you want your new employee’s first experience with you to be “I’m looking forward to working with you. Let’s establish what your priorities are and how we can best work together” and not “hello, see you later.” Although your departing employee may be able to outline your new employee’s job duties, they may also communicate an impression different… . . . read more.

MANAGING THE OFFICE

4 day workweek: Is it in your future?

By Lynne Curry If you’re an employee, you’re immediately interested. If you’re an employer, you’re doubtful—yet you keep hearing about this new strategy that might make a significant difference in your company’s ability to survive and thrive. It’s the four-day workweek, though not the compressed 4/10’s workweek that oil patch and similar companies used. Employers adopting this four-day workweek ask each employee to work 8.5 hours four days a week, providing them full salaries for 34 rather than 40 hours weekly. Forty U.S. and Canadian employers are trying out this strategy in a pilot program run by 4 Day Week Global.1 Another 32 U.S. employers have adopted it.2 The concept asks employees to maintain 100% productivity for 100% of their pay while working only 80% of the time. It requires… . . . read more.

HIRING

How to find out if the candidate can actually do the job

By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the disconnect and hire better candidates. 1. Verify keyboard speed and proficiency. Whether you’re hiring front desk, clinical, or billing staff, or a manager or surgery counselor, everyone in a modern practice must have speedy, efficient keyboard skills. Slow typing impacts team productivity, and inaccurate typing increases the risk of denied claims and electronic health record (EHR) data entry mistakes. Every candidate for every role should be asked to take a typing test. You… . . . read more.

PATIENT EXPERIENCE

14 good ways to cut your appointment wait times

Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver results through data-driven marketing. 1. Offer digital check-in services that allow patients to submit medical forms before their appointment. 2. Offer hassle-free online appointment scheduling and rescheduling. 3. Integrate virtual care services like telehealth/telemedicine. 4. Stay on schedule by leveraging physician assistants (PAs) and nurse practitioners (NPs) for routine or non-urgent visits. 5. Develop better new patient lead workflows to improve efficiencies and productivity. 6. Conduct patient surveys. 7. Send patient appointment reminders to lower your risk of no-shows (which… . . . read more.

YOUR CAREER

The art of subtle self-promotion

By Julie Perrine As an administrative professional, you’re used to working behind the scenes. Your job is to make your executive look good in the spotlight, not to shine it on yourself. You may even feel more comfortable behind the curtain than on stage. And that’s OK…most of the time. However, to keep your career moving forward, you need to practice some self-promotion, too. There’s a big difference between bragging and subtle self-promotion. Bragging is implying that you’re somehow better than others. You brag to stoke your own ego. For instance, “I was just promoted to team lead and got a big raise because I’m the best admin ever!” Self-promotion is stating a fact. For example, “After five years with my practice, I finally got the promotion I’ve been working… . . . read more.

YOUR CAREER

Changed jobs: What have I done?

By Lynne Curry You expect to feel angry when fired from a job you enjoy. You expect to feel scared when laid off from a job at which you felt secure. You don’t expect to feel rotten one week after you intentionally make a career move from a job you’ve outgrown to one that promises to be challenging and rewarding. So why are you so rattled during your first week on this new job? Sudden job change takes you from a job and practice in which you know who’s who and what’s what and throws you into situations you need to navigate without a clear road map. Before you have the chance to learn your new employer’s unwritten rules, including whom to trust and who might take things the wrong… . . . read more.

MANAGING THE OFFICE

7 ways to cut costs with a greener office

By Daryll Esposito The well-being of our planet is a universal concern, but it’s not always front-of-mind when we’re busy at work. The good news is that making greener choices at the office is not only better for the environment, it’s better for your budget too. With Earth Day this week on April 22, it’s time to look at some environmentally friendly improvements. Some common repurposing and recycling advice is not appropriate for a medical office, where confidentiality requires paper to be properly shredded for safe disposal. Infection control requires single-use items, often made of non-biogradeable plastic, and the pandemic has only increased the need for these disposable items. On the other hand, the move to electronic health records greatly reduces paper use. 7 simple, sustainable and cost-saving steps that… . . . read more.

YOUR CAREER

8 ways to make your meetings zoom by

By Lynne Curry If you dread meetings–attending them, hosting them–and long for meetings to become more than a necessary evil, you can make it happen. Not long ago, I hosted a two-day, 15-hour meeting that the 17 attendees said “zoomed by,” “was fun, kept me engaged the entire time,” and “made an hour seem like five minutes.” Here’s how we did it. 1. A “you” start We started with the “real,” with questions like “how is remote working for you this week?” 2. Real value Before I launched into the first topic, I asked everyone what they hoped the meeting focused on and what results they wanted from it. Everyone listens to the same radio station, WIFM, “what’s in it for me.” If your meeting attendees know from the start,… . . . read more.

MIPS

Submit your Promoting Interoperability measures and improvement activities

The Centers for Medicare & Medicaid Services (CMS) reminds you to submit Promoting Interoperability measures and improvement activities for consideration for future years of the Merit-based Incentive Payment System (MIPS). The MIPS Annual Call for Measures and Activities process allows clinicians, professional associations and medical societies that represent clinicians, researchers, consumer groups, and others to identify and submit measures and activities. Currently, CMS is accepting submissions for: Measures for the Promoting Interoperability performance category Activities for the improvement activities performance category What CMS is looking for For Promoting Interoperability: CMS is looking for specific measures that build on the advanced use of certified EHR technology (CEHRT) using 2015 Edition Certification Standards and Criteria; promote interoperability and health information exchange; improve program efficiency, effectiveness, and flexibility; provide patients access to their health information; reduce clinician… . . . read more.


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