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Home » Managing the office
YOUR CAREER

Cultivate these 7 habits for success

May 2, 2023 by

As an office manager, you are responsible for the efficient operation of your workplace. Your role requires you to balance multiple tasks, manage diverse teams, and keep things organized. To become a highly effective office manager, you can take inspiration from Stephen Covey’s timeless book, “The 7 Habits of Highly Effective People.” Here are some tips based on Covey’s teachings to help you excel in your role: Be Proactive—Being proactive means taking charge of your actions and outcomes. As an office manager, you have the power to influence how your workplace functions. You can start by identifying the key challenges and opportunities in your workplace and taking proactive steps to address them. For instance, if you notice that communication is a problem, you can set up regular team meetings, implement… . . . read more.

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3 steps to success for a new medical office manager

April 21, 2023 by

Dear Medical Office Manager: I’ve just been promoted to manager of a medical office. What should I do now to ensure success? Congratulations on your promotion! Here are three steps you can take to ensure success in your new role as a medical office manager: Get to know your team: Take the time to meet and build relationships with your staff. This will help you understand their strengths, weaknesses, and how they operate. Have one-on-one meetings: Schedule one-on-one meetings with each member of your team. This is a great opportunity to get to know them on a personal level, learn about their goals, and discuss any concerns they may have. Shadow your team: Spend time shadowing your team members as they perform their duties. This will give you a firsthand… . . . read more.

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TELEWORK

6 tips to keep your hybrid team productive

April 12, 2023 by

As a medical office manager, you understand the importance of creating a productive work environment for your staff. With the rise of remote work in the last three years, it is more important than ever to create a hybrid work environment that balances the needs of both remote and on-site staff. Here are some tips to help you create a productive hybrid work environment for your medical office. Establish clear communication channels Clear and open communication is essential in any workplace, but it becomes even more critical when you have a hybrid team. To ensure that all staff members are on the same page, establish clear communication channels. This may include regular virtual meetings, email updates, or a shared workspace where everyone can access important information. Set clear expectations When… . . . read more.

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PURCHASING

A good courier service helps keep the medical office running smoothly.

March 24, 2023 by

As a medical office manager, you know how important it is to ensure that your office runs efficiently and effectively. One way to help achieve this is by using a courier service to transport important documents and materials to and from your office. In this article, we’ll explore what a medical office might use a courier service for, and how to choose a good courier service for your office’s specific needs. What a Medical Office Might Use a Courier Service For Transporting Medical Records: Medical offices often need to transport patient medical records to other healthcare providers or insurance companies. Using a courier service ensures that these records are delivered quickly and securely. Delivering Samples: Medical offices may need to transport laboratory samples or other specimens to testing facilities. A… . . . read more.

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TOOL

Model Policy: Office Temperature

March 16, 2023 by

The purpose of this model policy is to ensure a comfortable and healthy work environment for all staff and patients by maintaining appropriate temperature settings in the medical office.

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TOOLS

Here’s a simple sample cancellation policy

March 8, 2023 by

Last-minute cancellations can turn an orderly day at the office into chaos as you scramble to reach patients to fill unexpected openings in the schedule. Unfilled appointment slots are costly in terms of clinician time, staff time and office overhead. That’s why you need to have an appointment cancellation policy and convey it to your patients. Here’s a short and simple cancellation policy you can post on your website and include in email and text appointment reminders. Appointment Cancellation Policy We understand that circumstances may arise that prevent you from keeping your scheduled appointment. If you are unable to keep your appointment, please provide us with at least 24 hours’ notice so that we can offer the appointment to another patient. If you do not provide us with at least… . . . read more.

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WORKPLACE WELLNESS

Everybody needs a break from work

March 4, 2023 by

You understand the importance of keeping your staff productive and efficient. However, it’s also important to recognize the role that breaks play in achieving these goals. For both you and your staff, it’s tempting to continue powering through day after day without taking scheduled breaks and lunch periods. In this article, we’ll discuss the importance of taking breaks and how you can encourage your staff to take them. Benefits of Taking Breaks Improved Productivity: Studies have shown that taking regular breaks can actually improve productivity. When we work for extended periods without taking a break, our focus and attention begin to wane, and we become more susceptible to distractions. By taking a break, we give our minds a chance to rest and recharge, making us more productive when we return to… . . . read more.

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MANAGING STAFF

Tame those office temperature tantrums!

March 2, 2023 by

Disputes over office temperature are relatively common among office staff. According to a study conducted by the International Facility Management Association, more than 50% of office workers report being unhappy with the temperature in their workplace. This dissatisfaction can lead to heated disputes or chilly relations among office staff, as people have different preferences for temperature and different comfort levels. For nearly 100 years, recommended temperatures for offices have been based on the body size and fat-to-muscle ratios (and typical clothing) of men, who tend to prefer temperatures around 72 degrees. Women feel colder than men at the same air temperature and prefer settings around 77 degrees. Besides being uncomfortable, the the wrong temperature can reduce productivity, as chilly workers fidget to get warm and overheated workers get move sluggishly…. . . . read more.

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YOUR CAREER

Tick those unpleasant tasks off your to-do list

December 13, 2022 by

Avoiding something unpleasant is the main reason people procrastinate. Try one of these four approaches when you face an unpleasant task: Do it. There’s an adrenaline rush from knowing you’ve completed an unpleasant task. Finishing something you’ve been putting off will energize you for the rest of the day. Don’t do it yet. If you’re not sure what to do, putting off an unpleasant task may be wise. That’s prudent postponement. Perhaps a better approach will surface once you sleep on it. Ditch it. If the task has been hanging over your head for a long time, maybe you don’t really need to do it. Delegate it. Delegation can be a great way to procrastinate less. If you’re someone who feels that you need to do things yourself to get… . . . read more.

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PRODUCTIVITY

5 ways to make standup meetings work for your medical office

November 26, 2022 by

A daily standup meeting can be a highly effective way to keep your staff motivated and moving on important tasks. This 10-minute meeting, used in a variety of workplaces, provides an opportunity for a quick check-in on the day’s priorities. As the name implies, participants stand up—a posture that discourages long discussion. Here are ways to make the meeting work for your medical office Schedule the meeting at the same time and place deal. The start of the shift, after staff arrives and gets settled for work but before the office opens to patients, is one common time to schedule the regular standup meeting. You can use the time to review ongoing projects such as processing claims. You can remind your team of unfinished job from yesterday, such as loading… . . . read more.

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