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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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MANAGING THE OFFICE

The importance of recognizing your employees’ hard work

Happy Administrative Professionals Week! What have you got planned to acknowledge your hard-working support staff? If you’ve decided to do nothing this year, you may want to…


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WORKING WITH PHYSICIANS

Quick tips to deliver useful, easy-to-use financial reporting

To succeed, the office needs financial reports. And it is the manager’s responsibility to see that the doctors pay attention to those reports, that they understand them and that they…


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YOUR CAREER

Asking for a raise

One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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MANAGING THE OFFICE

The key ingredients of a profitable medical practice

Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…


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INCREASING PROFITS

For good marketing, try an open house

Want a marketing approach that’s both effective and inexpensive?
Try an open house…


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BILLING & COLLECTIONS

7 terms to include in your patient debt collection agency services contract

Outsourcing patient collections enables medical practices to generate needed cash flow and concentrate on clinical operations. That, at least, is the theory. But the strategy…


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READER TIPS

Roundtable discussions focus on ‘whatever anybody needs help with’

Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…


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BLOG

4 ways you are apologizing wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…


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