To have good employees, an office “has to treat people right,” says Sabrina Hebert, manager of Northlake Surgical Associates…
YOUR CAREER
Overloaded at work? Here’s what you should do
February 15, 2019 by
You have more work than you can handle—and no matter how hard you work, you can’t seem to get ahead. In fact, it’s gotten to the point that…
MARKETING
10 rules for getting good press and new patients along with it
February 15, 2019 by
To get new business, your medical practice has to be the first place the patient calls. To make the call, the patient has to…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
February 8, 2019 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
MANAGING STAFF
Creating a peaceful office environment
January 25, 2019 by
It goes without saying that office conflict, poor attitudes, and negative staffers undermine peace and tranquility. But any bad behavior you bring to the workplace also…
READER TIPS
Separate room for schedulers calms front office chaos
January 18, 2019 by
A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…
COMPLIANCE
Compliance officers must establish credibility with consistent, well-documented decision-making
January 4, 2019 by
One of the tougher issues a non-lawyer compliance officer faces is a challenge to their decisions and recommendations by other members of…
YOUR CAREER
How to be a strong manager even when dealing with over-controlling physicians
January 4, 2019 by
The sad truth about working in a medical office is that a manager often has no real job description and not much authority…
MANAGING THE OFFICE
A half dozen plus one good ideas
December 31, 2018 by
A good manager = a good people-problem solver. Here are some solutions readers have told MOM about in the past. They are…
MANAGING STAFF
For a better new year, ask staff what’s going wrong and right with the office
December 17, 2018 by
To be a leader, a manager has to know the satisfaction level and where staff need and want to change – and also where personal changes are…
