More than 40% of small business employees say they receive no feedback from their company and its managers, even though consistent performance evaluation is considered by human resources experts to be one of the most important qualities of a manager. This lack of feedback is having a negative impact on the enthusiasm of small business employees, according to a new survey by … [Read more...] about Is lack of feedback and communication leaving your employees unfulfilled?
Managing staff
New healthcare cybersecurity report exposes risk of attacks through social engineering
SecurityScorecard, a security rating and continuous risk monitoring platform, recently released its 2016 Healthcare Industry Cybersecurity Report. This comprehensive analysis exposed alarming cybersecurity vulnerabilities across 700 healthcare organizations including medical treatment facilities, health insurance agencies, and healthcare manufacturing companies. Security … [Read more...] about New healthcare cybersecurity report exposes risk of attacks through social engineering
This year’s craziest excuses for calling in sick
While calling in sick, when you are feeling just fine, is not a new phenomenon in the office, fewer workers say they have done it over the last 12 months, says a recently released survey from CareerBuilder. Slightly more than a third of workers (35 percent) said they have called in to work sick when they were feeling just fine, down from 38 percent last year. More than 3,100 … [Read more...] about This year’s craziest excuses for calling in sick
Look back to lead forward
By Cheryl Toth, MBA bio Every autumn, it's easy to get bogged down with next year's budget crunching, fret about the unveiling of Medicare's new conversion factor, or worry about the amount of this year's physician bonuses. Because in the harried life of a practice manager, it's easy to focus on what hasn't been done and forget just how many things have. So that's exactly … [Read more...] about Look back to lead forward
Survey: Most workers happy with managers but don’t want the role themselves
Many employees like their bosses, but managers still have much work to do, according to new research from staffing firm Accountemps. Nearly two in three workers (64 percent) said they are happy with their supervisors, and another 29 percent are somewhat happy with their bosses. Only eight percent of workers give their manager a thumbs down. Yet, despite generally positive … [Read more...] about Survey: Most workers happy with managers but don’t want the role themselves
Office politics and how it damages your practice
By Elizabeth M. Miller bio Office politics can be a problem in any size medical office—from a company as large as 1,000+ to as little as a solo physician with two staff members. A definition "Office politics" is the use of networking within an organization to further one's own agenda. The word "networking" could easily be interchanged with the word "gossiping". … [Read more...] about Office politics and how it damages your practice
Pop Quiz: Are you ready for the new FLSA overtime rules?
Effective December 1, 2016, the new FLSA (Fair Labor Standard's Act) overtime rules come into effect and the minimum salary level for non-exempt employees is increasing. What this means for medical practices is that some employees you currently have categorized as exempt might actually qualify for overtime pay. Under the new rules, to be categorized as exempt, employees must … [Read more...] about Pop Quiz: Are you ready for the new FLSA overtime rules?
Are a third of your employees looking for their next jobs?
Known as "Continuous Candidates," more than one-third (37%) of employees across the globe are always looking for their next job opportunity, finds a global study of job seekers conducted by ManpowerGroup Solutions, part of ManpowerGroup. With employee churn becoming increasingly costly for companies, it is more important than ever for employers to step up their efforts to … [Read more...] about Are a third of your employees looking for their next jobs?
Decoding workplace personality conflicts
By Lynne Curry bio No one told you when you accepted a medical office manager job that your primary role would be that of peacemaker. You thought you'd be overseeing systems and finances; that the major hiccups you'd have to resolve would be ones involving computers and upset patients. Not even close. Instead, you put out people fires daily. The players There's … [Read more...] about Decoding workplace personality conflicts
An inexpensive organizational fix: communication
By Dr. Steve M. Cohen I've found that most organizations can benefit significantly from a simple, low-cost change in their operations: more two-way communication. For busy medical office managers, time can be among their most valuable commodities so I don't make this recommendation lightly. But even a few minutes each day to foster better communication with your staff can pay … [Read more...] about An inexpensive organizational fix: communication