Medical Office Manager

Managing staff

Effective communication leads to greater staff engagement and better company reputation

A recent Harris Poll that examines the relationship between effective employee communication and perception of employer reputation finds companies that truly connect with their workers may have found themselves a secret ingredient after all. As a whole, American workers rate their employers' reputations favorably, with more than two-thirds of employed Americans rating their … [Read more...] about Effective communication leads to greater staff engagement and better company reputation

What employee drug use is costing your practice

Workers with substance use disorders miss nearly 50 percent more days than their peers, and up to six weeks of work annually, according to analysis from the National Safety Council, NORC at the University of Chicago, and Shatterproof. Despite the alarming new statistics, there is a persistent gap between employer perceptions of impact and the actual human and business costs … [Read more...] about What employee drug use is costing your practice

How to make firing easier on everyone

The termination process is difficult for a manager, as well as the staffer being fired. These three steps won't alleviate all the pain, but they will make the process easier for all concerned. 1 Do it Friday While some human resources experts say firing is best done in the middle of the week, most recommend doing it on Friday afternoon. This time is best for the office because … [Read more...] about How to make firing easier on everyone

Medication errors associated with health information technology

Use of health information technology (HIT), such as computerized prescriber order entry systems and pharmacy information systems, can help prevent patient safety problems; however, if designed or implemented poorly, HIT can have significant adverse consequences for patient safety. HIT and medication-error events Between January 1 and June 30, 2016, Pennsylvania healthcare … [Read more...] about Medication errors associated with health information technology

8 Changes to the Trump Travel Ban

Although it applies to all industries, the Trump travel ban will have a disproportionate impact on health care providers. We recently outlined the major effects based on the first version of the executive order and even though the newly issued version looks like the original, there are a few key changes that you need to know about. Here's a quick rundown in the form of a … [Read more...] about 8 Changes to the Trump Travel Ban

Managing the blamer, the crier, and the poor listener

Here are three all too common management problems along with their solutions. They are outlined by Stewart L. Levine, an Oakland, CA, attorney who is also a consultant and trainer in conflict resolution. It's not my fault! Addressing poor performance with the staffer who blames everybody else for it. "Like a good lawyer, be ready to prove the case," Levine says. Come in … [Read more...] about Managing the blamer, the crier, and the poor listener

Just promoted to office manager? Follow these 9 critical rules to avoid problems managing former friends and colleagues

Getting promoted to office manager can be a mixed blessing. As a former staffer, the new manager comes into the job knowing the good performers, the bad performers, the shortcuts, the troublemakers—and a few secrets. But the former peers also know their new boss, including strengths, weaknesses, and what buttons to push. Along with that, they are wondering how their … [Read more...] about Just promoted to office manager? Follow these 9 critical rules to avoid problems managing former friends and colleagues

Finding and keeping nurses

By Gayle Norton bio The shortage of qualified nurses in many parts of the country poses hiring issues, especially for medical practices outside of metropolitan areas or those competing for talent with hospitals and/or other institutions such as assisted living facilities. In addition to an increasingly shallow pool of candidates, there is also a growing nursing skills … [Read more...] about Finding and keeping nurses

Follow these 5 rules when delegating responsibility to your staff

Being a successful medical office manager calls for an investment. It is the investment of time and patience to train staff to take on delegated tasks and do the work satisfactorily. The payoff is big. Besides ending the frustration of having to do much of the busy work, it allows the manager to excel in managing the office. It is the key to professional productivity and … [Read more...] about Follow these 5 rules when delegating responsibility to your staff