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YOUR CAREER

How to be a strong manager even when dealing with over-controlling physicians

The sad truth about working in a medical office is that a manager often has no real job description and not much authority…


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READER TIPS

Office hours change draws more working patients

A change from traditional office hours has proved popular with patients, staff and physicians at a family practice in…


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WORKING WITH PHYSICIANS

4 tricks to surviving and thriving in a highly political office

A medical office is filled with many different personalities and many different dynamics. And with those differences…


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READER TIPS

Silly problems, silly solutions boost morale at Georgia practice

For the small problems inherent in any office’s staff, one manager has two easy solutions – humor and once-a-day positive notes.
The humor comes in the form of silly contests to solve equally silly – though very human – problems. They’re nonsensical, “but they reduce tension,” says Nadine Cook, office manager for…


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MANAGING THE OFFICE

Dealing with winter weather

As winter weather arrives with force in many parts of the country, it brings a reminder of the impact snowstorms have on businesses both large and small.
Winter storms cause frustration for business owners, management, and HR professionals as they deal with the disruption each new snowflake brings. Inclement weather related issues include early school closings and the subsequent need to address…


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EMPLOYEE BENEFITS

Paid sick leave: what medical practices need to know

Currently, there is no federal law that requires private sector employers, including medical practices, to provide paid or unpaid sick leave, explains a new report from XpertHR, an online service for HR professionals from Reed Business Information.
Without federal legislation in place, however, several states and local jurisdictions have taken matters into their own hands by creating their own paid sick leave laws to protect employees who may otherwise be forced to choose between going to work sick or losing pay and, in some cases, their jobs…

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READER TIPS

How one practice addressed the issue of delinquent patient payments

A medical practice in Fayetteville, GA, had an ongoing situation with 20 or so longtime patients who believed because they knew the doctor personally and even socialized with him that they could pay for medical services when it was convenient for them.
Yet, Rick E. Blondeau, practice manager, believed the doctor shouldn’t wait to be paid for his service that he performed in good faith.
Blondeau, who is also a certified chaplain at a local hospital, thought he could use his training to…

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MANAGING THE OFFICE

Electronic cigarettes: why your practice needs a “vaping” policy now

Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers.
Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered devices, usually made of plastic or metal, that convert liquid nicotine into a mist, or…

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YOUR CAREER

Jobs in healthcare plentiful, according to report

The healthcare job industry showed steady growth last year, with no signs of slowing down in 2015, according to the 2014 Healthcare Jobs Snapshot, a report from Health eCareers, a career hub for healthcare professionals, providers, and associations.
As of January, federal officials reported almost 10 million people had signed up for health insurance or re-enrolled in their existing plans as part of the Affordable Care Act’s state and federal health insurance marketplaces. This decrease in uninsured citizens has significantly increased the demand for…

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INSIGHT

Curing the common code: 4 small shifts will help you move in a positive direction

By Dale Henry  bio
OK, I’ll admit it. I am a sci-fi junkie. I love all the action and far-reaching technology of a good science fiction feature. I am a child of the ’60s and “Star Trek” was my favorite. I remember that all of the Enterprise’s doors opened automatically. (When I was growing up, that had not been invented yet.) Everyone talked on tricorders and communicated using computer tablets. (We call those flip phones and iPads now). There were 12 things in all that were used on “Star Trek” that were just sci-fi gadgets back then that are now pretty much a reality today.
How much of a stretch is it to assume that our common…

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