Positive patient relations not only lead to higher satisfaction rates but also foster loyalty and trust in your practice. Here are 10 strategies you can implement to improve patient relations effectively. 1. Enhance Communication Be Transparent: Ensure that patients are well-informed about their treatment plans, appointment schedules, and billing … [Read more...] about 10 things you can do right now for better patient relations
feedback
How to build a successful patient feedback system
A good patient feedback system is essential to enhancing the quality of care your practice provides and ensuring patient satisfaction. This system not only allows you to gather valuable insights but also demonstrates your commitment to continuous improvement and patient-centered care. Here are key steps to establish an effective patient feedback system in your medical … [Read more...] about How to build a successful patient feedback system
Staying HIPAA Compliant When Responding to Online Feedback
In today’s digital age, online reviews are often the first impression patients have of your medical practice. Managing your practice's online reputation is important, but as a medical office manager, you also need to tread carefully when responding to feedback to ensure HIPAA compliance. A misstep could not only harm your reputation but also result in legal consequences. Here’s … [Read more...] about Staying HIPAA Compliant When Responding to Online Feedback
5 things leaders can learn from stand-up comedians
By Andrew Tarvin bio As you can imagine, stand-up comedy can make you a better presenter. After all, it's one of the hardest forms of public speaking you'll ever do (aside from effectively teaching second graders), which means if you can do okay in stand-up, all other types of business presentations will seem easier. But stand-up comedy can also make you a better … [Read more...] about 5 things leaders can learn from stand-up comedians
5 actions to take when you hear, “I don’t trust you”
By Audrey Epstein bio Talking about trust is tough in business. When a colleague tells you, "I don't trust you" your first instinct is probably to react defensively or aggressively, and rarely with curiosity and an openness to understand. You take "I don't trust you" as an attack on your character and an afront to your integrity. But trust is the foundation for strong, … [Read more...] about 5 actions to take when you hear, “I don’t trust you”