By Lynne Curry bio Most of your office staff have received vaccines. Those who remain unvaccinated either haven’t decided whether they will or have refused to get vaccinated. What’s next? Can you relax your workplace protocols? How do you handle the conflicts between vaccinated and unvaccinated employees and those who differently interpret safety protocols? New CDC … [Read more...] about Most of your medical office employees are vaccinated. Now what?
Compliance
How to conduct a virtual investigation
By Lynne Curry bio Question: We have a messy situation we need to investigate involving 12 and possibly more employees at remote locations. Nine months ago, we laid off our human resources officer. The accounting manager and I inherited many of her duties. Both of us have investigated minor issues in each of our departments, and our former human resources officer left a good … [Read more...] about How to conduct a virtual investigation
How to keep your email compliant with HIPAA
By Ron Slyker bio If you are a medical office manager, you have more than likely heard the term “HIPAA compliance." Most relate it to the protection of patient health information (PHI) within the office, but HIPAA compliance extends beyond internal communications. Ensuring email is HIPAA compliant is one of the most overlooked components of HIPAA compliance. A common … [Read more...] about How to keep your email compliant with HIPAA
EEOC charges down but lawsuits rising
By Mike O’Brien bio EEOC data for FY2020 show dip in charges filed The Equal Employment Opportunity Commission (EEOC) released its Fiscal Year 2020 Enforcement and Litigation Data report on Feb. 26, 2021. The EEOC reports that 67,448 charges of discrimination were filed in the fiscal year ending Sept. 30, 2020, compared to 72,675 charges filed in the previous fiscal year. … [Read more...] about EEOC charges down but lawsuits rising
How to create an enhanced cleaning and disinfection policy for your medical office
In the age of COVID-19, complying with the rigorous hygiene requirements of OSHA and other standards may not be enough. That’s because the U.S. Centers for Disease Control and Prevention (CDC) and public health guidelines mandate that work facilities still in operation undertake special enhanced cleaning and disinfection measures. This is particularly the case for healthcare … [Read more...] about How to create an enhanced cleaning and disinfection policy for your medical office
Why the NLRB hates your no gossiping policy
By Paul Edwards bio I keep running into this problem as we evaluate pre-existing employee handbooks across the country. The issue is that, as an employer, you want to address employees standing around and gossiping. Or standing around and not being productive, or standing around and distracting those who are being productive. In fact, you don’t want employees standing, or … [Read more...] about Why the NLRB hates your no gossiping policy
Model Medical Office Enhanced Cleaning and Disinfection Policy
The U.S. Centers for Disease Control and other public health organizations mandate that employers take additional cleaning and hygiene measures during the pandemic. Here’s a Model Policy you can adapt for your own use based on your specific circumstances and applicable local and specialty rules. … [Read more...] about Model Medical Office Enhanced Cleaning and Disinfection Policy
Tool: Voluntary COVID-19 Vaccination Policy
It is important to ensure that your medical office staff get vaccinated against COVID-19 to protect not only themselves but also co-workers, patients and others at your facility. But what if workers neglect or just plain refuse to be vaccinated? There are two basic options: Option 1: Require staff to be vaccinated Option 2: Encourage staff to be vaccinated … [Read more...] about Tool: Voluntary COVID-19 Vaccination Policy
What do I say to patients who ask about my team’s vaccination status?
By Paul Edwards bio As vaccinations continue to be distributed to more and more members of the American workforce, one of the recurring questions we are getting concerns how to respond to patients who ask about whether or not your team has been vaccinated. Patients might pose this question over the phone before their scheduled appointment, or might ask it to one of your … [Read more...] about What do I say to patients who ask about my team’s vaccination status?
Medical Office Worker’s Acknowledgement of Decision to Decline COVID-19 Vaccination
It behooves you to ensure that medical office staff get vaccinated against COVID-19 to protect not only themselves but also co-workers, patients and others at your facility. But what if workers neglect or just plain refuse to be vaccinated? There are two basic options: Option 1: Require medical office workers to be vaccinated Option 2: Encourage medical office workers to … [Read more...] about Medical Office Worker’s Acknowledgement of Decision to Decline COVID-19 Vaccination