By Stacey Hanke bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…
BLOG
4 ways you are apologizing wrong
March 15, 2019 by
PATIENT CARE
New study highlights importance of meaningful conversations between clinicians and terminally ill patients
March 15, 2019 by
The final year of life with serious illness can be filled with emotional distress and uncertainty about treatment options. And when…
BLOG
Five tips to boost efficiency for the front office
March 1, 2019 by
By Cheyenne Brinson, MBA, CPA bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…
MANAGING THE OFFICE
Upping your game as a medical office manager
February 22, 2019 by
Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…
COMMUNICATING WITH PATIENTS
Survey: Patients prefer secure texting over patient portal communication from their physicians
February 15, 2019 by
Only 10 percent of patients prefer to receive physician communications via patient portals, whereas twice that many…
BLOG
5 efficiency-draining traps to avoid in your practice
February 8, 2019 by
By Karen Mattocks, Vice President of Business Development at RxVantage bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…
MANAGEMENT SKILLS
Matching your management style to your employee’s personality
February 8, 2019 by
Much like one bad apple, one bad employee can spoil the whole bunch in your office, says…
INSIGHT
8 actions to be an exceptional listener
November 16, 2018 by
By Stacey Hanke bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
November 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
INSIGHT
Five scary actions that haunt your reputation
October 26, 2018 by
By Stacey Hanke bio
Have you ever been so frustrated by someone’s bad habits that the very thought of communicating with them scares you…
