Only 10 percent of patients prefer to receive physician communications via patient portals, whereas twice that many…
COMMUNICATING WITH PATIENTS
Survey: Patients prefer secure texting over patient portal communication from their physicians
February 15, 2019 by
INSIGHT
5 efficiency-draining traps to avoid in your practice
February 8, 2019 by
By Karen Mattocks, Vice President of Business Development at RxVantage bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…
MANAGEMENT SKILLS
Matching your management style to your employee’s personality
February 8, 2019 by
Much like one bad apple, one bad employee can spoil the whole bunch in your office, says…
INSIGHT
8 actions to be an exceptional listener
November 16, 2018 by
By Stacey Hanke bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
November 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
INSIGHT
Five scary actions that haunt your reputation
October 26, 2018 by
By Stacey Hanke bio
Have you ever been so frustrated by someone’s bad habits that the very thought of communicating with them scares you…
COLLECTIONS
7 best practices for optimizing your collections
August 17, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
INSIGHT
Avoid These 5 Common PowerPoint Mistakes
August 6, 2018 by
By Cheryl Toth, MBA bio
Who among us has not suffered (or slept) through a deadly PowerPoint presentation in a meeting or at a conference? We all know…
INSIGHT
What happened when a doctor cried on social media
June 8, 2018 by
By Ron Harman King, MS bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…
PATIENT EXPERIENCE
U.S. news and Binary Foundation team up to add patient experience ratings to online doctor profiles
April 13, 2018 by
U.S. News & World Report recently announced a new collaboration with Binary Fountain, a provider of patient feedback management solutions with one of the largest data repositories of online…
