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BLOG

4 ways you are apologizing wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…


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PATIENT CARE

New study highlights importance of meaningful conversations between clinicians and terminally ill patients

The final year of life with serious illness can be filled with emotional distress and uncertainty about treatment options. And when…


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BLOG

Five tips to boost efficiency for the front office

By Cheyenne Brinson, MBA, CPA  bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…


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MANAGING THE OFFICE

Upping your game as a medical office manager

Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…


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COMMUNICATING WITH PATIENTS

Survey: Patients prefer secure texting over patient portal communication from their physicians

Only 10 percent of patients prefer to receive physician communications via patient portals, whereas twice that many…


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BLOG

5 efficiency-draining traps to avoid in your practice

By Karen Mattocks, Vice President of Business Development at RxVantage  bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…


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MANAGEMENT SKILLS

Matching your management style to your employee’s personality

Much like one bad apple, one bad employee can spoil the whole bunch in your office, says…


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INSIGHT

8 actions to be an exceptional listener

By Stacey Hanke  bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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INSIGHT

Five scary actions that haunt your reputation

By Stacey Hanke  bio
Have you ever been so frustrated by someone’s bad habits that the very thought of communicating with them scares you…


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