By Stacey Hanke bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
November 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
INSIGHT
Five scary actions that haunt your reputation
October 26, 2018 by
By Stacey Hanke bio
Have you ever been so frustrated by someone’s bad habits that the very thought of communicating with them scares you…
INSIGHT
5 efficiency-draining traps to avoid in your practice
September 7, 2018 by
By Karen Mattocks, Vice President of Business Development at RxVantage bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…
COLLECTIONS
7 best practices for optimizing your collections
August 17, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
INSIGHT
Avoid These 5 Common PowerPoint Mistakes
August 6, 2018 by
By Cheryl Toth, MBA bio
Who among us has not suffered (or slept) through a deadly PowerPoint presentation in a meeting or at a conference? We all know…
INSIGHT
What happened when a doctor cried on social media
June 8, 2018 by
By Ron Harman King, MS bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…
PATIENT EXPERIENCE
U.S. news and Binary Foundation team up to add patient experience ratings to online doctor profiles
April 13, 2018 by
U.S. News & World Report recently announced a new collaboration with Binary Fountain, a provider of patient feedback management solutions with one of the largest data repositories of online…
INSIGHT
5 ways managers can better communicate with staff
January 26, 2018 by
By Nick Hernandez bio
Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of…
INSIGHT
3 mistakes that cause medical practice change initiatives to fail
June 9, 2017 by
By Nick Hernandez bio
Good is rarely good enough, and opportunities for improvement are never lacking. Unfortunately, the success rate of major change initiatives in…
