By Ron Harman King, MS bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…
COLLECTIONS
7 best practices for optimizing your collections
May 17, 2019 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
BLOG
Don’t put your good customer service on hold
April 22, 2019 by
By Mark Williamson, CEO at PHMG bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…
BLOG
4 ways you are apologizing wrong
March 15, 2019 by
By Stacey Hanke bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…
PATIENT CARE
New study highlights importance of meaningful conversations between clinicians and terminally ill patients
March 15, 2019 by
The final year of life with serious illness can be filled with emotional distress and uncertainty about treatment options. And when…
BLOG
Five tips to boost efficiency for the front office
March 1, 2019 by
By Cheyenne Brinson, MBA, CPA bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…
MANAGING THE OFFICE
Upping your game as a medical office manager
February 22, 2019 by
Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…
COMMUNICATING WITH PATIENTS
Survey: Patients prefer secure texting over patient portal communication from their physicians
February 15, 2019 by
Only 10 percent of patients prefer to receive physician communications via patient portals, whereas twice that many…
BLOG
5 efficiency-draining traps to avoid in your practice
February 8, 2019 by
By Karen Mattocks, Vice President of Business Development at RxVantage bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…
MANAGEMENT SKILLS
Matching your management style to your employee’s personality
February 8, 2019 by
Much like one bad apple, one bad employee can spoil the whole bunch in your office, says…
