There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why are you leaving us?” 5 key questions to ask staffers who resign
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Department of Labor enters final stage of update to ‘regular rate’ rule under FLSA
By Mike O'Brien bio Department of Labor enters final stage of update to ‘regular rate’ rule under FLSA. As we have discussed previously in these updates, the Department of Labor has been working to update the definition of “regular rate” of pay under the Fair Labor Standards Act. The regular rate is used to calculate overtime pay. The rule has not been updated in half a … [Read more...] about Department of Labor enters final stage of update to ‘regular rate’ rule under FLSA
Employee incentive program increases number of patient well exams—and practice revenue
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its office. "In the past, we always ran a recall report and had our staff call patients that were due for well exams," Camille Gamble, practice manager, tells Medical Office Manager. Although the process seemed to work okay, … [Read more...] about Employee incentive program increases number of patient well exams—and practice revenue
Keep your job by learning ways to stay neutral
The job of managing a medical office can be unpredictable, because there's not the luxury of answering to just one boss. Instead, there are as many bosses as there are doctors, and the doctors don't always get along with one another. For that reason, survival rests on neutrality, says management consultant Donna R. Gary of Legal Administrative Services in Sacramento. The … [Read more...] about Keep your job by learning ways to stay neutral
Should your medical office have a moonlighting policy?
Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are doing for you—is their primary focus. Unfortunately, this expectation might not be realistic. Following the moon There are a number of reasons employees moonlight. The most common reason is money. Working a second job may be a necessity, especially for … [Read more...] about Should your medical office have a moonlighting policy?
Is your waiting room costing you money?
How would patients rate your medical practice's reception area? Is it cold and clinical, or warm and welcoming? The waiting room is where new patients form early impressions of your practice – and, like it or not, these impressions influence their perception of the medical care they receive. Patient experience is a primary reason medical practices are investing in office … [Read more...] about Is your waiting room costing you money?
5 ways to network to a better job
The sport of networking is a full time game for job seekers, according to the author of a recent book for those starting out or starting over in a career. "Keep in mind, networking can happen anywhere," says Phil Blair, author of "Job Won! 500,000 Hires and Counting," and co-owner of Manpower San Diego, a franchise of the U.S. staffing firm. "Networking occurs in restaurants … [Read more...] about 5 ways to network to a better job
Managing the blamer, the crier, and the poor listener
Here are three all too common management problems along with their solutions. They are outlined by Stewart L. Levine, an Oakland, CA, attorney who is also a consultant and trainer in conflict resolution. It's not my fault! Addressing poor performance with the staffer who blames everybody else for it. "Like a good lawyer, be ready to prove the case," Levine says. Come in … [Read more...] about Managing the blamer, the crier, and the poor listener
How to reduce patient stress and pain during vaccination
A study published by the American Academy of Pediatrics examined the reasons for vaccine delays and found that three-quarters of surveyed doctors said parents postponed shots over concerns about their children's discomfort. For these parents and children, help may be on the way. Virtually calm A recent pilot study done by Sansum Clinic doctors showed that patients who … [Read more...] about How to reduce patient stress and pain during vaccination
How to deliver a great presentation on any topic
To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them counts. "It doesn't matter how good the idea or how brilliant the insight," if it isn't well articulated, it fails, says Patricia Fripp, CSP, CPAE, a San Francisco executive speech coach. Worse, the manager's career can fail right along with it. Here are the … [Read more...] about How to deliver a great presentation on any topic