Why Your Front Desk Will Make or Break Your Medical Practice
Join Michelle Krohn for this practical, ‘how-to” webinar that’s packed with the proven tricks, tips and techniques to improve customer service and patient satisfaction in your practice. Here is just a sample of what you will learn:
- Why customer service starts the minute a patient walks up to your front desk or goes to your website, and how that directly affects practice growth and patient satisfaction
- Why customer service in medical offices often slips without anyone noticing or taking simple proven steps to improve your service
- Why poor communication and inadequate information has an immediate negative impact and the proven steps to take to immediately improve communication
- Why it pays to standardize your patient communication to improve customer support
- Specific, proven ideas, tips and techniques to immediately improve the patient experience at your office, including making appointments, keeping patients informed, making it easier to fill out forms, answering phones, managing and reducing wait times, setting up follow-up appointments, staying in touch with your clients …
- And MUCH MORE!
Date: Wed., June 28, 2023
Time: 1pm – 2pm ET
Cost: $97 (free to MOM Premium members)
If you are a Premium Medical Office Manager member, click HERE to register for free.