By J. Elise Keith bio Every organization has to figure out how to make meetings productive. It's a complex challenge. To be effective, each meeting needs to engage the individual talents of the people involved, work to achieve the organization's specific goals for the moment, and do so in a way that's both culturally relevant and contextually sensitive to the world around it. … [Read more...] about 5 ways high-performance organizations make meetings effective
Your career
Are you managing or mentoring your staff?
Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and others. You also manage a staff. If this, too, seems obvious, ask yourself a question: Have you ever taken the time to think about what "managing a staff" … [Read more...] about Are you managing or mentoring your staff?
7 dining rules every manager should follow
By Cheryl Toth, MBA bio You know this guy. He's the loudest talker at the table. He waves his fork around when he tells a story or joke. Or occasionally punctuates the air with it to indicate he has shared something very important. Don't be this guy. Whether you are having lunch with your team, dinner with the doctors, or you're attending the annual hospital gala, good … [Read more...] about 7 dining rules every manager should follow
How to eliminate meeting pain points and stop wasting time
Love 'em or hate 'em, meetings are an essential platform for sharing information, brainstorming new ideas, and collaborating as a team. But are they always necessary? It doesn't seem so, finds new research from Accountemps. Professionals surveyed said they spend more than one-fifth (21 percent) of their work hours in meetings but feel a quarter of that time is wasted. Workers … [Read more...] about How to eliminate meeting pain points and stop wasting time
Who tops the nation in vacation days?
Last year, Americans used 17.2 vacation days, the most since 2010 according to new research from Project: Time Off. Despite this marked improvement, 52 percent of employees reported leaving vacation days unused at the end of the year. The new report, Under-Vacationed America: A State-by-State Look at Time Off and Travel, provides a look at vacation behavior in all 50 states. … [Read more...] about Who tops the nation in vacation days?
5 actions to take when you hear, “I don’t trust you”
By Audrey Epstein bio Talking about trust is tough in business. When a colleague tells you, "I don't trust you" your first instinct is probably to react defensively or aggressively, and rarely with curiosity and an openness to understand. You take "I don't trust you" as an attack on your character and an afront to your integrity. But trust is the foundation for strong, … [Read more...] about 5 actions to take when you hear, “I don’t trust you”
Is your career headed nowhere?
In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your career goals? As baseball great Yogi Berra said, "If you don't know where you're going, you might not get there." Understanding the process Although a performance appraisal or a new year may seem like an ideal time to set goals, … [Read more...] about Is your career headed nowhere?
5 ways to network to a better job
The sport of networking is a full time game for job seekers, according to the author of a recent book for those starting out or starting over in a career. "Keep in mind, networking can happen anywhere," says Phil Blair, author of "Job Won! 500,000 Hires and Counting," and co-owner of Manpower San Diego, a franchise of the U.S. staffing firm. "Networking occurs in restaurants … [Read more...] about 5 ways to network to a better job
Eight rules for managing an office, especially a small one
The smaller the office, the more the manager works under a microscope. Everybody sees everything that's going on and everything the manager does. For a new manager in that setting, the microscope gets even stronger because staff are watching to see who their new boss is. And if that new manager has been promoted from within, the scrutiny is unforgiving because it's coming … [Read more...] about Eight rules for managing an office, especially a small one
You can be personally liable for what happens in your workplace
By Lynne Curry bio It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager's company. The ugly truth? Personal tort actions against individual managers and employees often accompany discrimination and harassment claims. Disgruntled employees may target a manager not for what he did, but for … [Read more...] about You can be personally liable for what happens in your workplace