Medical Office Manager

Working with physicians

Three Ways to Approach Crying in the Workplace

By Holly Caplan  bio For many of us, getting frustrated, flustered or just plain emotional can have us end up in tears. And it happens more often than you may think in the one place you hope it doesn't: the workplace. Turns out, 41 percent of women and 9 percent of men cry in the workplace and at some point in your career you will probably end up in tears in front … [Read more...] about Three Ways to Approach Crying in the Workplace

Three ways to handle staff complaints

This Reader Tips idea is a triple one. It comes from a consultant and also from a manager, and it is three approaches to solving a single problem – dealing with one staffer's complaint about another. The consultant is Cindy Fondren-Muise, a practice management consultant in Peyton, CO, who has also served as practice administrator of a pain management clinic. And the … [Read more...] about Three ways to handle staff complaints

Strong practice leaders understand the competition

By Nick Hernandez  bio Practice managers must be keenly aware of what competing practices are doing as well as practices outside of their catchment area. Practice management requires a firm focus on the competition; identifying its strengths and vulnerabilities is crucial. Since managing a successful practice requires decision and action based on situational … [Read more...] about Strong practice leaders understand the competition

I started sending my team a weekly inspirational email and something extraordinary happened

By Robert Glazer  bio A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went over my goals each morning and my values. I devoted time to reading stories and quotations that inspired me. Finding, reading, and journaling about these pieces of inspiration soon became an … [Read more...] about I started sending my team a weekly inspirational email and something extraordinary happened

Miracle Flights provides 724 free medical flights in August

The nation's leading medical flight charity, Miracle Flights, has reported 724 free flights provided in August to critically ill children and adults in need of specialized, distant medical care. Last month's total reflects a significant increase from 599 flights performed in August 2016. Since 1985, the Las Vegas–based national nonprofit organization has provided free medical … [Read more...] about Miracle Flights provides 724 free medical flights in August

Should your physicians blog?

Blogging, when successful, results in a certain notoriety, which, in the case of a physician blogger, calls attention to his or her medical practice. Such notoriety can help market the practice and result in new patients. But there are other reasons doctors blog—and, in fact, marketing the practice isn't one of the primary reasons physicians take to the keyboard. Dr. John … [Read more...] about Should your physicians blog?

Higher wages, better health benefits, or larger tax refunds? Survey looks at 2017 payroll trends

Every year, the American Payroll Association (APA) conducts an annual survey for National Payroll Week, with the goal of helping American employee better understand their paychecks. According to the APA, this knowledge can help employees make smarter decisions with how they're paid. "Maximizing your paycheck is immensely important," said Dan Maddux, executive director of the … [Read more...] about Higher wages, better health benefits, or larger tax refunds? Survey looks at 2017 payroll trends